Built by dentists for dentists, we continually raise the bar for what's possible in the practice of dentistry by delivering healthy, confident smiles for life.
With our roots in Boston, the best-in-the-nation healthcare hub, we are uniquely positioned to partner with preeminent healthcare solution providers to test and launch new treatments, technologies, and add new specialties and services. It is all part of our mission to chart a bold new course for the practice of dentistry.
Our name refers to the latitude of Boston, MA, where we put down roots over 40 years ago. Boston is known as the "City of Firsts," where innovation, collaboration, and excellence come together. These key building blocks are the foundation of any great healthcare organization.
The Oral Surgery Coordinator serves as the operational backbone of the oral surgeon's practice, ensuring the doctor's schedule runs at full capacity, patients arrive fully prepared and informed, and every case is financially and clinically ready to proceed without delay. This role blends scheduling, insurance verification, financial counseling, and case preparation into a single point of accountability, directly protecting practice revenue and the patient experience.
This role travels to the following locations: Concord, Derry, Nashua, Rochester and Lebanon.
- Competitive compensation and comprehensive benefits package
- Ongoing training and professional development through 42u, our internal training platform
- A supportive, team-oriented environment backed by the operational strength of a leading New England dental support organization
- The opportunity to make a direct, visible impact on patient care and practice success
Scheduling & Practice Flow
- Manage and optimize the oral surgeon's daily and weekly schedule to ensure the calendar is fully booked and gaps are proactively filled
- Coordinate surgical block time, consult appointments, and follow-up visits to maximize chair time and surgeon productivity
- Maintain a recall and waitlist system to backfill cancellations and no-shows on short notice
Insurance & Benefits Verification
- Verify medical and dental insurance eligibility in advance of every appointment, confirming active coverage and plan details
- Determine and clearly document specific benefits, exclusions, frequency limitations, and prior authorization requirements for each procedure
- Obtain pre-authorizations and predeterminations for surgical procedures, and follow up on pending claims
- Communicate insurance findings to patients in clear, understandable terms prior to treatment
Financial Arrangements & Deposits
- Present treatment costs and finalize firm financial arrangements with patients prior to the date of service
- Collect deposits for high-dollar or complex surgical cases in accordance with practice financial policy
- Set up and monitor third-party financing (e.g., CareCredit, Sunbit) and in-house payment plans as needed
- Reconcile patient balances, deposits, and insurance estimates to prevent billing discrepancies
Patient Confirmation & Case Readiness
- Confirm all appointments with patients in advance, including pre-operative instructions, fasting guidelines, and escort/transportation requirements
- Obtain and track required medical clearances from primary care physicians or specialists prior to surgery, following up on outstanding paperwork
- Review patient health history, medications, and anesthesia consent forms for completeness before the date of surgery
- Serve as the primary point of contact for patients with questions about scheduling, cost, or preparation
Additional Responsibilities
- Maintain accurate patient records and documentation in the practice management and imaging systems, ensuring HIPAA compliance at all times
- Coordinate referrals and case communication with referring general dentists and specialists, including sending post-operative reports
- Monitor and follow up on outstanding insurance claims, denials, and appeals to support timely reimbursement
- Track key scheduling and financial metrics (production, case acceptance, deposit collection) and report trends to the surgeon and office manager
- Support front-office operations as needed, including phones, check-in/check-out, and coverage during staff absences
- Assist with continuous improvement of scheduling templates, financial policies, and patient-communication scripts
- High school diploma or equivalent required; associate degree or dental/administrative certification preferred
- 2+ years of experience in a dental or oral surgery office, with direct experience in scheduling, insurance verification, and financial coordination
- Working knowledge of dental and medical insurance, CDT/CPT coding, and pre-authorization processes
- Proficiency with dental practice management software and Microsoft Office
- Exceptional communication, organization, and follow-through skills, with the ability to manage multiple priorities in a fast-paced environment
- A patient-first, detail-oriented approach with strong comfort discussing financial matters and collecting payment
When you join 42 North Dental, you will be part of a team that always has your back and trusts your expertise. If you want to make a meaningful impact on patients' lives, apply today!
42NDC values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
42NDC is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, including family medical history, or any protected category prohibited by local, state, or federal laws.
