Top 53 Automation specialist Jobs in Exton, Pa

Technical Support Specialist - After Hours
3Si Security Systems —Malvern, PA
- $30 - $32 an hour
- 8 hour shift
- Remote
- Background check
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
22h
Specialist - Data Terminal Ops
Energy Transfer Partners —Aston, PA
- Full-time
- Computer literacy
- Mid-level
- Office
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12d
Automotive Aftermarket Install Specialist
Turn5, Inc. —Paoli, PA
- Full-time
- Computer literacy
- Research
- Driver's License
Engineering Tools Systems Specialist
On-Board Companies —Wilmington, DE
- $45 an hour
- Email
- Hybrid work
- 5 years
- US work authorization
- SharePoint
- Health insurance
Quick Apply
2d
HR Reporting & Analytics Specialist
Saint Gobain —Malvern, PA
- Oracle
- Customer service
- Research
- Wellness program
- Paid parental leave
Quick Apply
Automation and Instrumentation Specialist
Frontage Laboratories —Exton, PA
- Full-time
- Ability to walk for extended periods
- Engineering
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Senior Specialist, Process Automation
Merck —West Point, PA
- $117,000 - $184,200 a year
- Full-time
- Computer Science
- Bachelor of Science
- Engineering
- Paid holidays
- Health insurance
AI Implementation Specialist
SMB Team —Philadelphia, PA
- $80,000 - $90,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Senior AI & Automation Specialist (Hybrid)
Bancorp Bank, The —Wilmington, DE
- Full-time
- Hybrid work
- Background check
- Computer science
- Azure
Automation Specialist - Day Shift
Southco, Inc. —Glen Mills, PA
- Day shift
- Mid-level
- High school diploma or GED
- Mentoring
- Health savings account
- Disability insurance
Quick Apply
Controls Specialist
Convergix Automation Solutions —Exton, PA
- Mid-level
- 3 years
- Children
- Profit sharing
- Paid holidays
Quick Apply
Automation Specialist - Evening Shift
Southco, Inc. —Concordville, PA
- Evening shift
- Mid-level
- High school diploma or GED
- Mentoring
- Health savings account
- Disability insurance
Automation Specialist - Night Shift
Southco, Inc. —Concordville, PA
- Night shift
- Mid-level
- High school diploma or GED
- Mentoring
- Health savings account
- Disability insurance
Specialist, Engineering
Merck —West Point, PA
- $87,300 - $137,400 a year
- Weekends as needed
- Bachelor of Science
- Engineering
- Mid-level
- Paid holidays
- Health insurance
8d
Senior Specialist, Engineering
Merck —West Point, PA
- $117,000 - $184,200 a year
- Weekends as needed
- Bachelor of Science
- Engineering
- Mid-level
- Paid holidays
- Health insurance
6d
Quality Assurance Engineering - Sr Professional II
Fiserv —King of Prussia, PA
- Full-time
- Computer science
- Computer Science
- Office
Senior AI & Automation Specialist (Hybrid)
The Bancorp, Inc. —Wilmington, DE
- Full-time
- Hybrid work
- Background check
- Computer science
- Azure
Control Design & Modernization Specialist Position.
Intone Networks —Malvern, PA
- Contract
- CPA
- 8 years
- Continuous improvement
Technical Support Specialist
American Expediting —Media, PA
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
People Analytics Specialist
Qnity —Wilmington, DE
- English
- Mid-level
- Bachelor's degree

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Technical Support Specialist - After Hours

3Si Security Systems -
Malvern, PA

Quick Apply

Job Details

$30 - $32 an hour
22 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Live chat
Jira
Post-sales product instruction
Knowledge management
Email customer support
Satellite communications
Bachelor's degree in information technology
Cellular networks
Bachelor's degree in communications
Smartphone (troubleshooting support)
Telecommunications network performance monitoring
Phone communication
Satellite networks
Incident report management
IT system monitoring
Bachelor's degree in business
Telematics
NetSuite
IoT systems
Mid-level
Incident Escalation
Compliance with security regulations
User training (technical support)
3 years
Managing clients in a customer support role
Collaboration with product development teams
Help files
Bachelor's degree
Cloud service support
Zendesk

Full Job Description

At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.

We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch™ technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time—bypassing traditional third-party monitoring delays—to enable rapid, precise response when it matters most.

At 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.

Join us—and be part of something that matters. The After-Hours Technical Support Specialist provides Tier I and Tier II technical support for our GPS and IoT hardware, software, mobile applications, web platforms, and SaaS solutions during our after-hours support window.

This is a dedicated after-hours position, working five shifts per week. As the sole technical support resource during the shift, you'll independently troubleshoot issues, manage customer incidents, and determine when escalation is required. Success in this role requires strong technical aptitude, excellent communication, sound judgment, and the ability to work confidently with minimal supervision.

Primary Responsibilities

Serve as the primary after-hours technical support resource via phone, email, chat, and ticketing systems.
Provide Tier I and Tier II support for GPS, IoT, mobile, web, and SaaS products.
Troubleshoot hardware, software, account access, device activation, configuration, and connectivity issues involving cellular, satellite, Bluetooth, Wi-Fi, and networking technologies.
Monitor device communications, system performance, and technical alerts to identify and resolve customer issues.
Respond to critical after-hours incidents, exercising sound judgment when determining if on-call Tier II/III resources should be engaged.
Own customer cases from initial contact through resolution or detailed handoff to the day shift.
Document customer interactions, troubleshooting steps, resolutions, and incident details within CRM and ticketing systems.
Maintain thorough shift handoff documentation to ensure seamless continuity between after-hours and daytime teams.
Educate customers on product functionality, onboarding, and best practices while providing timely status updates.
Create and improve knowledge base articles, runbooks, FAQs, and support documentation.
Identify recurring issues and recommend improvements to products, processes, documentation, and automation.
Collaborate with Customer Support, Engineering, Product, Field Service, and Security Operations teams to improve issue resolution.
Maintain compliance with company security, privacy, and remote work policies.
Participate in training, cross-training, and other assigned projects.
All other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Excellent verbal and written communication skills with the ability to explain technical concepts to technical and non-technical users.
Strong troubleshooting, analytical, and problem-solving abilities.
Experience supporting hardware, software, SaaS applications, user accounts, and networking/connectivity issues.
Working knowledge of GPS, IoT, cellular, satellite, Bluetooth, Wi-Fi, and cloud-based technologies.
Ability to work independently, prioritize competing tasks, and make sound decisions without direct supervision.
Ability to remain calm and organized during outages, escalations, and high-pressure situations.
Proficiency with Microsoft Office and CRM/ticketing platforms; experience with Zendesk, Jira, Salesforce, NetSuite, or SharePoint is preferred.
Familiarity with productivity tools and the ability to validate generated information before use.

Qualifications

Bachelor’s degree in information technology, Business, Communications, or a related field preferred; equivalent experience considered.
3+ years of technical support, help desk, customer support, or SaaS support experience.
At least one year supporting Tier II issues or working in a 24/7 support, NOC, or after-hours environment.
Experience troubleshooting software, account management, networking, and cloud-based applications.
GPS, telematics, IoT, security, or loss-prevention industry experience is a plus.
Ability to successfully complete a background check.

Additional Comments

This position may be performed remotely from approved U.S. states. Candidates must reside in, and perform work from, a state in which the Company is authorized to employ remote workers.
This is a dedicated after-hours position working 10:00 p.m. to 6:00 a.m. Eastern Time, five 8-hour shifts per week from two consecutive days off. Assigned days are based on business needs. This is not an on-call rotation and is eligible for overtime with approval.
You will be the sole technical support resource during your shift, with an established escalation path to Tier II/III resources for qualifying incidents.
Candidates must have a dedicated home office with reliable high-speed internet and the ability to work extended periods at a computer. Occasional handling and testing of company hardware may be required.
Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability starting on your first day
401(k) retirement savings plan with company match

Salary expectations: $30 - $32 per hour depending on experience

Quick Apply

Refine Your Search

automation specialist jobs in exton, pa

Technical Support Specialist - After Hours

Specialist - Data Terminal Ops

Automotive Aftermarket Install Specialist

Engineering Tools Systems Specialist

HR Reporting & Analytics Specialist

Automation and Instrumentation Specialist

Senior Specialist, Process Automation

AI Implementation Specialist

Senior AI & Automation Specialist (Hybrid)

Automation Specialist - Day Shift

Controls Specialist

Automation Specialist - Evening Shift

Automation Specialist - Night Shift

Specialist, Engineering

Senior Specialist, Engineering

Quality Assurance Engineering - Sr Professional II

Senior AI & Automation Specialist (Hybrid)

Control Design & Modernization Specialist Position.

Technical Support Specialist

People Analytics Specialist

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