Top 16 Import agent Jobs in Exton, Pa

Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
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6d
Air Operations Agent I
AIT Worldwide Logistics, Inc. —Sharon Hill, PA
- Online Application
- Basic math
- High school diploma or GED
- Data entry
- Paid parental leave
- Health savings account
Private Credit Analyst
Ultimus Leverpoint Private Fund Solutions —Philadelphia, PA
- $62,000 - $65,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
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Industrial Hygiene Specialist
The Chemours Company —Wilmington, DE
- $110,544 - $172,725 a year
- Full-time
- 7 years
- Mid-level
- Travel
- Commuter assistance
- Employee stock purchase plan
Senior Freight Forwarding Sales Executive
DP WORLD LOGISTICS USA, INC —Philadelphia, PA
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Customer service
- 3 years
- US work authorization
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Civic Data Director
Reinvestment Fund —Philadelphia, PA
- Office
- 3 years
- SQL
- Disability insurance
- Health insurance
Tax Consultant II, SAP Tax Technology - Global Trade
Deloitte —Philadelphia, PA
- $92,800 - $132,250 a year
- Full-time
- Hybrid work
- CPA
- Up to 50% travel
- Writing skills
Senior, Indirect Tax Technology - Global Trade Analytics
Deloitte —Philadelphia, PA
- $86,700 - $177,125 a year
- Full-time
- Hybrid work
- CPA
- ERP systems
- Office
Tax Consultant II, Indirect Tax - Global Trade
Deloitte —Philadelphia, PA
- $64,725 - $132,250 a year
- Full-time
- Hybrid work
- CPA
- Writing skills
- Research
Senior, Indirect Tax - Global Trade
Deloitte —Philadelphia, PA
- $86,700 - $177,175 a year
- Full-time
- Hybrid work
- Oracle
- CPA
- Writing skills
Sr. Manager, Indirect Tax - Global Trade
Deloitte —Philadelphia, PA
- $163,425 - $333,875 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- CPA
Senior, SAP Tax Technology - Global Trade
Deloitte —Philadelphia, PA
- $86,700 - $177,125 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- CPA
Manager, Oracle Tax Technology - Global Trade
Deloitte —Philadelphia, PA
- $116,175 - $237,375 a year
- Full-time
- Hybrid work
- Microsoft Access
- CPA
- Computer Science
Sr. Manager, SAP Tax Technology - Global Trade
Deloitte —Philadelphia, PA
- $163,425 - $333,875 a year
- Full-time
- Hybrid work
- Microsoft Access
- CPA
- Up to 50% travel
Veterinary Technician Assistant
EverVet Partners —Gilbertsville, PA
- $15 - $20 an hour
- Full-time
- Writing skills
- Basic math
- Maintenance
- Health savings account
- AD&D insurance
Quick Apply
Tax Senior, Global Trade - Classification
Deloitte —Philadelphia, PA
- $86,700 - $177,125 a year
- Full-time
- Hybrid work
- CPA
- Writing skills
- Research

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Experienced Centralized BDC Manager (Service)

Bergeys Inc -
Souderton, PA

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Job Details

6 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Vendor relationship building
Objection handling (sales technique)
Team supervision
Driver's License
Supervising experience
Sales coaching
CRM system proficiency
Outbound calling
Call center management
Dealership experience

Full Job Description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com (http://www.bergeys.com/) to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance.
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Employee Referral Program
Employee Discount

Location: Bergey's Automotive Dealerships

Summary

The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day performance of the Inbound Hub and outbound campaign functions, manages the relationship with scheduling and AI vendors (PBS, Xtime, Alpha AI), and ensures the department operates as a single, consistent point of contact so service advisors can focus fully on the customer once the vehicle is in the drive.

Essential Duties:

Team Leadership:

Recruit, onboard, and train Inbound Hub and outbound agents across all brand-family pods

Coach agents on call structure, objection handling, and pay-type accuracy using call recordings and scorecards

Oversee the Team Lead bonus arrangement, ensuring coaching and backup-coverage duties are being met

Set and communicate individual and team performance goals, tied to appointment set rate, show rate, and containment metrics

Scheduling Operations

Own capacity-aware scheduling policy so appointments match real technician and bay availability by rooftop and day-part

Ensure pay-type identification (customer-pay, warranty, recall) is accurate at the point of booking to eliminate advisor rework

Maintain the confirmation and reschedule cadence (24–48 hour touch) across all rooftops

Align Hub staffing schedules with actual service department hours across all locations

Technology & Vendor Management

Serve as the primary point of contact for PBS, Xtime, and Alpha AI vendor relationships

Monitor AI-assisted scheduling performance (containment rate, sentiment, scheduling %) and escalate issues in the handoff between AI and agents

Evaluate expansion of AI-assisted scheduling to additional rooftops based on per-store call volume and cost analysis

Ensure agents are trained on and using available tools fully, including PBS in-DMS texting with service advisors

Performance & Reporting

Track and report KPIs including appointment set rate, show rate, no-show rate, outbound call success rate, and AI call containment

Analyze appointment and RO data to identify coaching opportunities and process gaps

Prepare regular performance updates for dealership leadership and ownership

Cross-Department Collaboration

Partner with service advisors and fixed operations leadership to ensure scheduling supports technician capacity and workflow

Coordinate with OEM-specific requirements across brand-family pods (GM, Ford/Lincoln, Import)

Support change management as advisor-facing scheduling responsibilities shift fully to the BDC

Qualifications:

Required

3+ years of experience in an automotive dealership environment, in service, sales, or BDC operations

Prior experience leading or supervising a customer-facing team, call center, or service department function

Working knowledge of dealership CRM/DMS platforms and call-tracking or scheduling technology

Strong verbal and written communication skills, with the ability to coach phone-based staff on script structure and objection handling

Preferred

Experience as a BDC Manager with a focus on retention and process, rather than a pure sales-conversion background

Experience managing a multi-rooftop and multi-brand operation

Certificates, Licenses, Registrations:

Valid Driver's License
Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

import agent jobs in exton, pa

Experienced Centralized BDC Manager (Service)

Air Operations Agent I

Private Credit Analyst

Industrial Hygiene Specialist

Senior Freight Forwarding Sales Executive

Civic Data Director

Tax Consultant II, SAP Tax Technology - Global Trade

Senior, Indirect Tax Technology - Global Trade Analytics

Tax Consultant II, Indirect Tax - Global Trade

Senior, Indirect Tax - Global Trade

Sr. Manager, Indirect Tax - Global Trade

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Manager, Oracle Tax Technology - Global Trade

Sr. Manager, SAP Tax Technology - Global Trade

Veterinary Technician Assistant

Tax Senior, Global Trade - Classification

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