Requisition ID: 74908
Date: Jul 16, 2026
Location:
Exton, PA, US, 19341
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Department: Procurement
Description:
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this role, you will support the development, execution, and continuous improvement of West Pharmaceutical Services' Supplier Relationship Management (SRM) and Supplier Risk Management programs. You will partner with Category Managers, Procurement Leadership, business stakeholders, and suppliers to improve supplier performance, strengthen supplier relationships, mitigate supplier risks, and support supplier governance activities across the organization. This role will help coordinate supplier governance processes, maintain supplier scorecards and dashboards, facilitate supplier reviews, support supplier development initiatives, and administer supplier risk management processes. The position will play a key role in helping West mature its supplier management capabilities, improve supplier engagement, and strengthen supplier risk oversight.
Essential Duties and Responsibilities
Support the execution of West's Supplier Relationship Management (SRM) program and governance activities.
Partner with Category Managers and business stakeholders to support strategic supplier engagement and supplier performance management activities.
Coordinate supplier governance meetings, Quarterly Business Reviews (QBRs), and supplier performance discussions.
Maintain supplier scorecards, performance metrics, dashboards, and reporting.
Track supplier performance against key performance indicators (KPIs), service level agreements (SLAs), quality metrics, and business objectives.
Support supplier performance improvement initiatives and maintain action logs, commitments, and follow-up activities.
Assist with supplier segmentation activities and maintain supplier profiles and governance documentation.
Support supplier innovation, continuous improvement, and value creation initiatives.
Facilitate supplier risk assessment and due diligence processes by coordinating reviews with Category Managers and cross-functional stakeholders.
Maintain supplier risk records, documentation, assessments, and supporting data within approved systems and repositories.
Support the collection and tracking of supplier financial, operational, cybersecurity, business continuity, compliance, and insurance information.
Track supplier mitigation plans, corrective actions, and risk remediation activities.
Monitor supplier risk alerts and support communication of emerging supplier risks to appropriate stakeholders.
Support critical supplier management and supplier resiliency initiatives.
Generate and maintain supplier risk and performance reporting, dashboards, and scorecards.
Collaborate with Procurement, Quality, Operations, Finance, Legal, and Information security teams to support supplier governance and risk management activities.
Support supplier governance audits, reporting requests, and continuous improvement initiatives.
Analyze supplier performance and risk data to identify trends, support decision-making, and recommend opportunities for continuous improvement.
Assist with training, documentation, and process improvement efforts related to supplier relationship and risk management. #LI-AP1 #LI-HYBRID
Education
Bachelor's Degree Degree in Procurement, Supply Chain, Manufacturing, Engineering, Finance, or related field required.
Associate's Degree Certification from the Institute of Supply Management (C.P.M.), Project Management or similar experience preferred.
Work Experience
3+ years related business experience required.
Preferred Knowledge, Skills and Abilities
Ability to influence outcomes without direct authority.
Strong communication, presentation, and facilitation skills.
Ability to understand business requirements and evaluate a supplier's ability to meet business needs.
Strong analytical and problem-solving skills.
Ability to analyze supplier performance, operational, financial, and risk-related information and develop actionable recommendations.
Experience with supplier governance frameworks, supplier scorecards, and supplier performance management programs.
Understanding of supplier risk management principles and methodologies.
Ability to communicate effectively across Procurement, Quality, Operations, Finance, Legal, Information Security, and business functions.
Proficiency in Microsoft Office, Excel, Power BI, SharePoint, SAP, and supplier management tools.
Ability to analyze data and utilize information to improve supplier performance, mitigate risk, and support business objectives.
Must be self-motivated and the ability to influence, motivate and mentor others and be able to work with little or no supervision.
Strong in attention to detail, time management, versatility and hold accountability.
Must possess the ability to effectively communicate at all levels of the organization.
Must have experience in a highly technical and regulated industry.
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Ability to understand business requirements and evaluate a supplier’s ability to meet the business needs
Ability to communicate effectively in a cross-functional organization
Ability to analyze data and utilize the information to take action that resolves issues, mitigates risk or improves the financial situation of West’s business operations.
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to
[email protected]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
Nearest Major Market: Philadelphia
