Top 127 Loan servicing Jobs in Exton Pa

Loan Services Support Specialist
Citadel Federal Credit Union —West Chester, PA
- Research
- Mid-level
- Administrative experience
13d
Enrollment Services Associate
Community College of Philadelphia —Philadelphia, PA
- $26.00 - $39.78 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Office
- Disability insurance
- Health insurance
5d
Retail Banker I - Exton PA (Full Time)
TD Bank —Exton, PA
- $22.50 - $29.00 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health insurance
- Paid time off
Loan Servicing Associate
FRANKLIN MINT GROUP —Chadds Ford, PA
- $17.28 - $23.38 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
3d
Supervisor, Loan Operations
Citco —Malvern, PA
- $60,000 - $78,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Vice President, Loan Servicing
Citco —Malvern, PA
- Full-time
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Manager, First Line Risk
CardWorks Servicing LLC —Wilmington, DE
- Full-time
- 5 years
- Office
- Finance
- AD&D insurance
- Paid holidays
Quick Apply
Director, Data Science
CardWorks Servicing LLC —Wilmington, DE
- $146,409 - $162,676 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
3d
Manager Card Business Analytics
Merrick Bank —Wilmington, DE
- Full-time
- Computer Science
- Office
- Master's degree
- AD&D insurance
- Paid holidays
Quick Apply
Mortgage Consultant
Newrez —Fort Washington, PA
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
Mortgage Consultant- Outbound Team
Newrez —Pennsylvania
- $15,080 - $60,000 a year
- Background check
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Retail Banker I - Paoli PA (Full Time)
TD Bank —Paoli, PA
- $22.50 - $29.00 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health insurance
- Paid time off
Loan Participations Specialist
Customers Bank —Malvern, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Assistant Vice President, Loan Servicing
Citco —Malvern, PA
- Full-time
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Corporate Banking Credit Analyst I - Foreign Corporate and Aerospace, Defense & Government Services
Citizens Financial Group —West Conshohocken, PA
- $85,000 - $108,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Member Relationship Advisor II
FRANKLIN MINT GROUP —West Chester, PA
- $21.39 - $28.93 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Escrow Specialist
Customers Bank —Malvern, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Commercial Sales Associate II- Institutional Commercial Real Estate Lending (US)
TD Bank —Philadelphia, PA
- $23.25 - $34.00 an hour
- Full-time
- Word processing
- Writing skills
- Basic math
- Health insurance
- Paid time off
Operations Analyst, Enhanced Middle Office (Bank Debt)
SEI Investments —Oaks, PA
- Full-time
- Bachelor of Science
- Finance
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quality Control Specialist I
WSFS Bank —Wilmington, DE
- $45,250.00 - $74,338.75 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account

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loan servicing jobs near exton pa

Loan Services Support Specialist

Citadel Federal Credit Union -
West Chester, PA

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Job Details

13 days ago

Qualifications

High school diploma or GED
Productivity software

Full Job Description

Job Overview

The Loan Services Support Representative is expected to provide exceptional service to both internal and external customers. This position serves as a key point of contact for member inquiries, business partners, and internal departments, requiring timely responses, professionalism, and a commitment to delivering positive customer experience. Answering incoming phone calls and resolving customer questions efficiently and accurately is an essential function of this role.

A strong attention to detail, excellent communication skills, and the ability to adapt to changing business needs are essential for success in this position.

Responsibilities

Provide exceptional service to members, business partners, and internal departments.
Respond to incoming phone calls, emails, and service requests in a professional, timely, and accurate manner.
Research and resolve member inquiries related to loan servicing, escrow accounts, insurance, taxes, and other servicing functions.
Serve as a resource for internal departments by providing information and assistance regarding loan servicing processes.
Escalate complex issues appropriately while maintaining ownership of the member experience.

Escrow Administration

Assist the Senior Loan Services Representative with escrow account administration and servicing activities.
Support the preparation and completion of annual escrow analyses for applicable mortgage loans.
Review escrow account activity for accuracy, identifying shortages, surpluses, and required adjustments.
Assist with generating escrow statements and ensuring timely member notifications.
Research and resolve escrow discrepancies and unusual account activity.

Property Tax Administration

Coordinate with third-party tax vendors to ensure timely and accurate property tax payments.
Monitor tax payment files, exception reports, and tax bill updates.
Investigate and resolve tax-related issues, including missing tax bills, payment discrepancies, and jurisdictional questions.
Serve as a liaison between vendors, members, and internal departments regarding escrowed property taxes.

Insurance and PMI Administration

Process homeowner's insurance premium payments from escrow accounts.
Process PMI premium payments and maintain accurate records.
Review insurance documentation and ensure adequate coverage is maintained.
Assist with insurance-related inquiries and issue resolution.

New Loan Escrow Setup

Conduct initial escrow analyses for newly originated and newly boarded mortgage loans.
Verify property tax and insurance information to ensure proper escrow setup.
Calculate monthly escrow payments and required escrow deposits in accordance with RESPA requirements and company guidelines.
Ensure accurate setup and maintenance within servicing systems.

Delinquent Tax Monitoring

Review delinquent tax reports received from tax authorities and vendors.
Research delinquent tax notifications and take appropriate action to protect the credit union's lien position.
Maintain tracking logs and documentation related to delinquent property taxes.
Communicate with borrowers and internal stakeholders regarding delinquent tax issues as needed.

General Loan Servicing Support

Assist with additional loan servicing responsibilities as assigned, including support for consumer, mortgage, business, and lease servicing operations.
Maintain accurate records and documentation within servicing systems.
Identify opportunities for process improvements and efficiencies.
Support departmental projects, cross-training efforts, and operational initiatives.
Maintain compliance with all applicable regulations, investor requirements, policies, and procedures.

Qualifications and Education Requirements

Required

High school diploma or equivalent.
Minimum of one year of customer service, financial services, or administrative experience.
Strong communication skills, both verbal and written.
Demonstrated ability to provide exceptional customer service.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office applications.

Preferred

Experience in loan servicing, mortgage servicing, escrow administration, insurance products, dealer services, or financial services.
Familiarity with FICS or comparable loan servicing systems.
Understanding of mortgage escrow administration, taxes, insurance, and PMI processing.
Previous call center or member service experience.

Key Competencies

Exceptional customer service and member focus
Professional verbal and written communication
Attention to detail and accuracy
Organization and time management
Problem-solving and critical thinking
Accountability and follow-through
Adaptability and flexibility
Teamwork and collaboration
Ability to handle sensitive and confidential information
Commitment to delivering a positive member and employee experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

loan servicing jobs in exton pa

Loan Services Support Specialist

Enrollment Services Associate

Retail Banker I - Exton PA (Full Time)

Loan Servicing Associate

Supervisor, Loan Operations

Vice President, Loan Servicing

Manager, First Line Risk

Director, Data Science

Manager Card Business Analytics

Mortgage Consultant

Mortgage Consultant- Outbound Team

Retail Banker I - Paoli PA (Full Time)

Loan Participations Specialist

Assistant Vice President, Loan Servicing

Corporate Banking Credit Analyst I - Foreign Corporate and Aerospace, Defense & Government Services

Member Relationship Advisor II

Escrow Specialist

Commercial Sales Associate II- Institutional Commercial Real Estate Lending (US)

Operations Analyst, Enhanced Middle Office (Bank Debt)

Quality Control Specialist I

I want to receive the latest job alert for loan servicing in exton pa

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