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Service Advisor

Chevrolet GMC of Fairbanks -
Fairbanks, AK

Quick Apply

Job Details

Full-time
$50,000 - $70,000 a year

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Dealership:

L0143 Chevrolet GMC of Fairbanks

Chevrolet GMC of Fairbanks

Now Hiring – Service Advisor

Pay: $50,000 - $70,000 Annually - Commission Earnings Based on Performance
Schedule: Monday - Friday 8am - 5pm, closed Saturdays and Sundays.

Why Join Our Team?

We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary point of contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.

What You'll Do

Answer incoming calls and greet customers while following established customer contact procedures.
Build positive customer relationships by identifying concerns, assessing needs, and providing effective service solutions.
Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance and repair services.
Communicate service recommendations, costs, timelines, and expected completion dates to customers.
Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.

What You'll Bring

Attention to detail
Excellent communication
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Computer skills
Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Quick Apply

Refine Your Search

& communication system technicians jobs in fairbanks, ak

Service Advisor

BCBA and BCaBA Career Opportunity at Team PBS in Alaska

Lube Technician

Military Service - U.S. Air National Guard, Pararescue

Auto Body Shop Manager

Veterinarian

Supply Technician

Accounting Technician 1

Accounting Technician-KUAC

Fiscal Technician

Hospital Manager

Wireless RF Technician Trainee - (Fairbanks, AK Onsite)

Grants Coordinator 1 - Institute of Arctic Biology

INE Temporary Research/Technical Technicians

Fiscal Technician - INBRE

Veterinary Assistant

Engineering Assistant 1/2/3

Descendant Registry Technician

COMPLIANCE TECH II

Sterile Processing Senior Manager

I want to receive the latest job alert for & communication system technicians in fairbanks, ak

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