Top 569 Department manager Jobs in Fairbanks Ak

Guest Services Manager
Borealis Basecamp —Fairbanks, AK
- $5,676 a month
- Weekends as needed
- Background check
- Microsoft Excel
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
8d
Branch Manager
AKHIRE, INC —Fairbanks, AK
- $75,000 - $95,000 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
1d
Department Manager -Softlines
AAFES —Fairbanks, AK
- $21.61 - $34.46 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
5h
Department Manager - Firearms Supervisor
AAFES —Fairbanks, AK
- $21.61 - $34.46 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
5h
Member Service Assistant
Costco Wholesale Corporation —Fairbanks, AK
- Entry level
- AD&D insurance
- Employee stock purchase plan
Law Office Manager
State of Alaska —Fairbanks, AK
- $33.19 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
8d
FECC Manager
City of Fairbanks —Fairbanks, AK
- $45.65 - $55.79 an hour
- Full-time
- Writing skills
- Mentoring
- In-person
Convenient Store Manager
Market Basket Inc —Fairbanks, AK
- $75,000 - $85,000 a year
- Full-time
- Basic math
- Mid-level
- Administrative experience
- Paid time off
- Flexible schedule
Quick Apply
3d
Ops Supervisor - Station-2
FedEx —Fairbanks, AK
- $29.70 - $46.12 an hour
- Full-time
- Public speaking
- Mid-level
- Ability to lift 50 pounds
Service Manager I - Fairbanks 1st Ave.
Credit Union 1 Alaska —Fairbanks, AK
- $59,532 - $87,928 a year
- Background check
- Mid-level
- Office
Quick Apply
13d
Area Manager, RSR
Amazon.com Services LLC —Fairbanks, AK
- $70,000 - $90,900 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Kitchen Manager
The Banks Alehouse —Fairbanks, AK
- $67,000 - $72,000 a year
- Full-time
- Casual dining restaurant
- ServSafe
- Mid-level
- Paid training
- Health insurance
Quick Apply
6d
Customer Service Representative
Chaz Limited Auto Body —Fairbanks, AK
- $16 - $22 an hour
- Temporary
- Office
- Administrative experience
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
3d
Community Donation Manager (Operations Manager)
Savers/Value Village —Fairbanks, AK
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
8d
Registered Nurse Case Manager
Fairbanks Resource Agency —Fairbanks, AK
- $45 - $55 an hour
- Full-time
- CPR Certification
- Nursing
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Representative
Procare Home Medical —Fairbanks, AK
- $18 - $22 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Service Representative I
Lynden Transport —Fairbanks, AK
- Overtime
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Receiving Clerk/ Customer Service Representative
The Liquor Well Inc. —North Pole, AK
- From $19.50 an hour
- 8 hour shift
- Writing skills
- Basic math
- 21 years or older
- Paid time off
- Employee discount
Quick Apply
Auto Body Shop Manager
Chaz Limited Auto Body —Alaska
- $75,000 - $150,000 a year
- Full-time
- Mid-level
- Driver's License
- US work authorization
- Paid training
- AD&D insurance
Quick Apply
Mailroom Associate - The UPS Stores
The UPS Store —Fairbanks, AK
- $15 - $16 an hour
- Part-time
- No experience needed
- High school diploma or GED
- In-person
- On-the-job training
- Flexible schedule
Quick Apply

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Guest Services Manager

Borealis Basecamp -
Fairbanks, AK

Quick Apply

Job Details

Full-time
$5,676 a month
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Office supply management
Customer follow-ups
Inventory management systems
Microsoft Excel
Hotel policy compliance
Email customer support
Resort experience
Hospitality industry recruitment experience
Managing teams in a customer support role
Phone communication
Team leadership
Standard Operating Procedures (SOPs) implementation
Coaching
Resource planning methods
Staff scheduling
Operations coordination planning
Hotel operational efficiency
ADP
Answering guest questions
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
Budget management planning
High school diploma or GED
Disciplinary action management
Team development

Full Job Description

Benefits:

Dental insurance
Employee discounts
Health insurance
Vision insurance

About Borealis Basecamp

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.

Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.

Position Details

Job Title: Guest Service Manager

Location: Borealis Basecamp – Fairbanks, AK

Department: Guest Services

Reports To: General Manager

Employment Type: Full-time Seasonal (Exempt)

Start Date: August 1st, 2026

End Date: April 30th, 2027

Job Summary

The Guest Service Manager is a seasonal, exempt position responsible for the day-to-day operations of the front-of-house and guest experience functions, including arrival and departure experiences, guest communication, reservation coordination, and service recovery. This position reports to General Manager leadership and is a key member of the leadership team.

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.

Key Responsibilities

Guest Experience & Front Desk Operations

Manage all aspects of the guest journey from pre-arrival communication through checkout
Oversee front desk operations, ensuring warm, professional, and efficient guest interactions
Ensure consistent delivery of Borealis Basecamp service standards and SOPs
Coordinate with housekeeping, activities, and food & beverage teams to align on guest needs
Identify and resolve guest concerns promptly, professionally, and in alignment with company standards
Other duties as assigned

Team Leadership

Recruit, onboard, train, schedule, and supervise guest services staff
Provide ongoing coaching, performance feedback, and corrective action as needed
Maintain clear role definitions, job descriptions, and team organization
Lead regular staff meetings and training sessions to reinforce service standards

Reservation & Communications Management

Coordinate reservations, special requests, and pre-arrival communications in partnership with the sales team
Manage guest inquiries via phone, email, and in-person with accuracy and professionalism
Maintain up-to-date knowledge of resort offerings, activities, packages, and policies
Ensure accurate guest records and notes are maintained in reservation systems

Service Recovery & Escalation

Serve as the primary escalation point for guest concerns across all departments
Address service failures with urgency, empathy, and creative problem-solving
Follow up with guests post-resolution to ensure satisfaction
Document and report recurring service issues to drive continuous improvement

Inventory, Systems & Compliance

Manage departmental supplies, printed materials, and guest amenity inventory
Follow established ordering procedures and budget guidelines
Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite
Track and maintain key performance indicators (KPIs) and department budget

Capacity Planning & Department Operations

Maintain appropriate staffing levels based on occupancy and operational demand
Plan for seasonal fluctuations, group bookings, and special events
Ensure consistent adherence to Borealis Basecamp policies and SOPs

Qualifications

Preferred 3+ years of supervisory or management experience in guest services, front desk operations, hospitality, or related roles
Genuine passion for delivering exceptional guest experiences and creating memorable moments
Proven ability to manage staff, schedules, and daily operations
Excellent problem-solving, de-escalation, and decision-making skills
Ability to maintain a professional, solution-oriented demeanor under pressure
Strong communication, organizational, and interpersonal skills
Ability to hold crucial conversations and manage performance issues
Proficiency in Microsoft Office (Excel, Word, Teams) and reservation or hospitality management systems
High school diploma or equivalent preferred; hospitality degree a plus
Previous resort, hotel, or wilderness lodge guest services management experience preferred

Physical Demands

Ability to stand and walk for extended periods
Ability to lift, carry, and move items up to 50 lbs
Ability to work in a fast-paced environment with frequent activity
Ability to navigate uneven terrain and outdoor/low-light conditions as needed
Flexibility to work weekends, holidays, and varying schedules

Compensation & Benefits

Performance Bonus

The Guest Service Manager is eligible for a semi-annual performance bonus of up to 10% annually of the manager's base salary:

Up to 5% end-of-season
Up to 5% end-of-year

Bonus eligibility and amounts are determined at the discretion of Borealis Basecamp based on financial performance, achievement of goals, guest satisfaction scores, and operational metrics. Bonuses are paid following May 15 or December 15, respectively.

Additional Benefits

PTO (per company policy)
Medical benefits
Company phone and computer
On-site meals through staff housing program
Participation in Basecamp activities
Last-minute stay in Basecamp accommodations – 2 per year

Employee Housing

Single occupancy room provided on-site at no cost. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area. Housing also includes shared private bathroom, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.).

Borealis Basecamp Core Values

Safety | Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests.
Hospitality | Hospitality is more than customer service; it's about building genuine connections that make guests feel valued and welcomed.
Continuous Improvement | We strive to get better every day in everything we do.
Earn Trust | We honor commitments, communicate openly and honestly, and treat each other with respect.
Teamwork | We share responsibility—everyone contributes, and no task is beneath anyone.

Pre-Employment Requirements

Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider.

Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.

Quick Apply

Refine Your Search

department manager jobs in fairbanks ak

Guest Services Manager

Branch Manager

Department Manager -Softlines

Department Manager - Firearms Supervisor

Member Service Assistant

Law Office Manager

FECC Manager

Convenient Store Manager

Ops Supervisor - Station-2

Service Manager I - Fairbanks 1st Ave.

Area Manager, RSR

Kitchen Manager

Customer Service Representative

Community Donation Manager (Operations Manager)

Registered Nurse Case Manager

Customer Service Representative

Customer Service Representative I

Receiving Clerk/ Customer Service Representative

Auto Body Shop Manager

Mailroom Associate - The UPS Stores

I want to receive the latest job alert for department manager in fairbanks ak

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