Top 663 Center manager Jobs in Fairfax, Va

Remote Operations Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 3 years
- Bachelor's degree
- Business Administration
Quick Apply
Remote Workforce Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Enterprise Field Service Manager (Construction)
BEAR COMMUNICATIONS INC —Chantilly, VA
- $87,000 - $92,000 a year
- Background check
- Microsoft Outlook
- Construction site
- Relocation assistance
- Paid time off
Quick Apply
RN Unit Manager, $10,000.00 Work Retention Bonus
Cherrydale Health & Rehabilitation Center —Arlington, VA
- $45 - $50 an hour
- Weekends as needed
- Nursing
- Skilled nursing facility
- RN License
- Paid holidays
- Health insurance
Quick Apply
Assistant Nurse Manager (ANM), Night Shift, Med Surg Stroke
Adventist HealthCare —Rockville, MD
- $41 - $61 an hour
- Full-time
- Acute care
- Nursing
- RN License
- Free parking
- AD&D insurance
Quick Apply
Identity and Directory Services Engineer - TS/SCI with Polygraph
General Dynamics Information Technology —Chantilly, VA
- $142,792 - $184,000 a year
- Windows
- AWS
- In-person
- Paid holidays
- 401(k) matching
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $24.13 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $23.56 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Data Center Project Manager
NTI Connect LLC —Manassas, VA
- $85,000 - $115,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Program Manager (Ops Center Manager for SOC & NOC)
JFL Consulting LLC —Springfield, VA
- $180,000 - $250,000 a year
- Full-time
- Computer science
- Computer Science
- PMP
- Disability insurance
- Health insurance
Quick Apply
Security Operations Center Manager
Agile Defense —Reston, VA
- $160,000 - $185,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Construction Manager - Fire Suppression (Mission Critical Data Centers)
Search Partner Group, LLC —Ashburn, VA
- $150,000 - $163,000 a year
- Contract
- Background check
- Construction site
- Bachelor's degree
- Relocation assistance
Quick Apply
6d
Data Center Lab Manager - Network Engineering/OT Security
Redcloud Consulting —Leesburg, VA
- $140,000 - $156,000 a year
- Computer science
- Computer Science
- 5 years
Float Pool Manager DON (RN) Critical Care ICU Services
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Float pool
- RN License
Deputy Program Manager
Agile Defense —Ashburn, VA
- $145,000 - $185,000 a year
- Hybrid work
- Computer science
- Computer Science
- PMP
Quick Apply
Nurse Unit Manager
Fort Washington Rehabilitation and Wellness Center —Fort Washington, MD
- $44 - $55 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
Quick Apply
8d
Master Aesthetic Nurse / Physician Assistant Injector
4Ever Young Loudoun Anti-Aging Solutions —Sterling, VA
- $28 - $65 an hour
- 8 hour shift
- CPR Certification
- Nursing
- RN License
- Paid time off
- Employee discount
Quick Apply
RN Manager Med Surg
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Assistant Center Manager
Temple Ventures —McLean, VA
- $18 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Business
- Health insurance
- Dental insurance
Quick Apply

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Remote Operations Manager Federal Contact Center

ITCON Services -
Vienna, VA

Quick Apply

Job Details

Qualifications

Performance monitoring
Staff supervision
Team supervision
Managing teams in a customer support role
Staff scheduling
Customer satisfaction tracking
Team scheduling
Metrics Reporting
Incident Escalation
Frontline customer support management
IVR
Bachelor's degree
Resource scheduling coordination
Telephone systems
CRM system proficiency
Business operations
Call center management
Staffing management

Full Job Description

ITCON Services is seeking an experienced Operations Manager to oversee the day-to-day operations of a large-scale contact center supporting a Federal client. This is a hands-on leadership role responsible for ensuring efficient operations, strong team performance, and an exceptional customer experience across multiple service channels.

We're looking for a hands-on operations leader who understands what it takes to keep a complex contact center running effectively. The successful candidate will be comfortable balancing people leadership, real-time operational demands, performance metrics, technology, and customer experience while continuously looking for opportunities to improve service delivery.

The ideal candidate brings significant contact center operations experience, a strong understanding of workforce and performance management, and a proven ability to lead supervisors and customer service teams in a fast-paced, metrics-driven environment.

Key Responsibilities

Lead daily contact center operations across multiple service channels, including phone, email, chat, and IVR.
Drive operational performance by monitoring and achieving established SLAs and KPIs, including service levels, abandonment rates, customer satisfaction, and First Contact Resolution (FCR).
Lead and develop teams of supervisors and Customer Service Representatives (CSRs), providing coaching, performance feedback, and accountability.
Manage escalations involving customer concerns, operational challenges, service disruptions, and other issues requiring leadership intervention.
Partner with Quality Assurance and Training teams to identify performance trends, close skill gaps, and continuously improve service delivery.
Coordinate workforce management activities, ensuring staffing levels, schedules, and resources are aligned with contact volume and operational demand.
Oversee effective use of contact center technology, including CRM, telephony, IVR, workforce management platforms, and related operational tools.
Monitor and report operational performance, providing leadership with timely updates on metrics, trends, risks, and service issues.
Support continuous improvement initiatives that enhance operational efficiency, employee performance, and the customer experience.
Ensure compliance with applicable federal requirements, security protocols, operational procedures, and business continuity plans.

Qualifications

Education

Bachelor’s degree in Business, Management, or a related field is required.

Required Experience

7+ years of experience in contact center operations.
3–5 years of experience in a contact center supervisory or management role.
Demonstrated experience managing multi-channel contact center operations.
Experience supporting or managing teams of 50+ personnel.
Experience working with workforce management tools and staffing/scheduling processes.
Working knowledge of CRM, telephony, IVR, and contact center technologies.
Strong understanding of contact center performance metrics, including SLAs, KPIs, service levels, abandonment, customer satisfaction, and FCR.
Strong leadership, communication, problem-solving, and escalation-management skills.
Experience supporting a Federal Government or other highly regulated environment is preferred.

Preferred Certifications

Lean Six Sigma
ITIL
Contact Center Management certification

Equal Opportunity Employer

ITCON Services, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected class under applicable law.

Quick Apply

Refine Your Search

center manager jobs in fairfax, va

Remote Operations Manager Federal Contact Center

Remote Workforce Manager Federal Contact Center

Enterprise Field Service Manager (Construction)

RN Unit Manager, $10,000.00 Work Retention Bonus

Assistant Nurse Manager (ANM), Night Shift, Med Surg Stroke

Identity and Directory Services Engineer - TS/SCI with Polygraph

Referral Management (Non-Nurse) Reviewer

Referral Management (Non-Nurse) Reviewer

Data Center Project Manager

Program Manager (Ops Center Manager for SOC & NOC)

Security Operations Center Manager

Construction Manager - Fire Suppression (Mission Critical Data Centers)

Data Center Lab Manager - Network Engineering/OT Security

Float Pool Manager DON (RN) Critical Care ICU Services

Deputy Program Manager

Nurse Unit Manager

Master Aesthetic Nurse / Physician Assistant Injector

RN Manager Med Surg

Call Center Manager (On-Site)

Assistant Center Manager

I want to receive the latest job alert for center manager in fairfax, va

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