Top 9280 Customer experience manager Jobs in Fairfax, Va

Technical Project Manager Lead
Leidos —Washington, DC
- $116,350 - $210,325 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Client Engagement Lead
Freddie Mac —McLean, VA
- $129,000 - $193,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
Remote Workforce Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Project Manager
Koniag Government Services —Quantico, VA
- $145,000 - $175,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Success Manager, Scale
Expel —Herndon, VA
- $93,900 - $136,200 a year
- Remote
- System design
- US work authorization
- Senior level
- Parental leave
Quick Apply
Customer Onboarding Manager
ID.me —McLean, VA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Remote Operations Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 3 years
- Bachelor's degree
- Business Administration
Quick Apply
Contract Manager
Accenture Federal Services —Arlington, VA
- $95,700 - $211,700 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
Employee Experience & Office Manager
Axon —Sterling, VA
- $65,025 - $104,040 a year
- Email
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Associate Customer Success Manager, Scale
Expel —Herndon, VA
- $73,500 - $106,600 a year
- Remote
- Mid-level
- US work authorization
- Leadership
- Parental leave
Quick Apply
Service Desk Team Lead
TekSynap —Arlington, VA
- $130,000 - $155,000 a year
- Weekends as needed
- Pass drug screening
- Ability to lift 50 pounds
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
RESIDENT DISTRICT MANAGER
Flik Hospitality Group —Dulles, VA
- $120,000 - $130,000 a year
- Full-time
- Background check
- Sanitation
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Workplace Experience Supervisor - Washington, D.C
CBRE —Washington, DC
- $80,000 - $87,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Customer Success Manager (Hybrid)
ISI Enterprises —Herndon, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Organizational skills
- Opportunities for advancement
Customer Success Manager
IOTAP Inc. —Reston, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Project management
Quick Apply
Call Center Supervisor (Management Analyst II)
Fairfax County Government —Fairfax, VA
- $70,149.87 - $122,762.22 a year
- Full-time
- Spanish
- Sales
- Word processing
- Paid holidays
- Disability insurance
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Technical Project Manager Lead

Leidos -
Washington, DC

Apply Now

Job Details

Full-time
$116,350 - $210,325 a year

Qualifications

Optimizing workflow processes
Computer operation
Customer communication
Microsoft Excel
Microsoft Outlook
Team development
Quality assurance
Continuous improvement
Quality improvement
Microsoft Teams
Leading team collaboration initiatives
Managing projects
Microsoft Project
Customer service problem-solving

Full Job Description

Description

The Technical Project Manager Lead will work with our customer’s, project managers, internal task or functional staff, and support personnel to execute the AFNCR ITS Program Mission. The successful candidate will be able to work in a fast-paced environment that requires team interaction and coordination of efforts. The candidate will be accountable for prioritizing, planning, organizing, training, assessing, and managing resources to ensure that projects are executed within scope and time constraints. While part of a team environment, the Lead will also work individually and may assist other team members on moderately complex projects, tasks, or assignments. As a Project Management Site Lead for the Air Force customer, the candidate will serve as a primary point of contact for the Site’s Project Management office projects and activities.

The Mission

Leidos Digital Modernization Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions.

The Challenge:

Interfacing with DOD officials to coordinate, schedule, and manage discrete Peer Review projects.
Engaging with subject matter experts for assignments and monitoring work activities.
Lead projects managers in deliverables from inception through delivery, coordinating all related functions, tasks and schedule aspects.
Ensure all project managers have related resources across multiple task order and functional, subcontractor and related support organizations have defined tasking to meet project timelines.
Coordinate all aspects of projects content across the various involved functions from initiation through project completion.
Review, analyze and oversee task output to complete project submittals to the customer.
Work with the technical/programmatic subject matter experts to characterize the project solutions for communication/charts for review and approval for Leidos customers.
Day to day tasks require hands-on, delivery focused coordination of project managers.
Ensure successful project completion, meeting schedule deadlines, service levels, and performance targeted.
Participate in regular process improvement and quality initiatives.
Participate in and providing support for special projects.
Collaborate with government service owners on a daily basis providing statuses, answering questions, and leading the government forward for successful outcome of the projects.
Ability to prioritize project tasking with the Air Force flight and squadron’s overall priorities.
The AFNCR Program is made up of 3 primary sites: JBA (Primary Site), JBAB, and the Pentagon; potential for occasional travel between the sites.

What Sets You Apart?

Basic Qualifications

BA/BS or equivalent experience and 10+ years of prior relevant experience or MA/MS with 12+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree.
Significant experience in project operation/management type environment.
Demonstrated customer service in high volume, deadline focused environment.
Dedication towards developing team dynamics and promoting subordinate growth opportunities.
Experience with process improvement and quality assurance activities.
Excellent problem-solving and customer service skills
Analytical and critical thinking skills.
Strong communication skills.
Excellent organizational skills and attention to detail.
Flexibility to manage shifting schedules and priorities.
Strong computer, Microsoft office skills (Outlook, Teams, MS Project, PowerPoint, Excel).
PMP Certification
8140 Compliance
You Might Also Have:
Requirement Analysis.
Internal and external customer interfacing skills.
Extensive knowledge of military organizations and prior experience working with the Air Force.

Clearance Required:

Active DoD Secret clearance.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

July 23, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $116,350.00 - $210,325.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now

Refine Your Search

customer experience manager jobs in fairfax, va

Technical Project Manager Lead

Customer Support Manager

Client Engagement Lead

Remote Workforce Manager Federal Contact Center

Project Manager

Customer Success Manager, Scale

Customer Onboarding Manager

Customer Success Manager

Remote Operations Manager Federal Contact Center

Contract Manager

Employee Experience & Office Manager

Customer Account Manager (Remote opportunity)

Customer Success Operations Manager

Associate Customer Success Manager, Scale

Service Desk Team Lead

RESIDENT DISTRICT MANAGER

Workplace Experience Supervisor - Washington, D.C

Customer Success Manager (Hybrid)

Customer Success Manager

Call Center Supervisor (Management Analyst II)

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