Top 1211 Residential manager Jobs in Fairfax, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
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Maintenance Manager
Bozzuto —Reston, VA
- $95,000 - $105,000 a year
- On call
- Computer literacy
- Residential
- 3 years
- Paid holidays
- Health insurance
5d
Residential Property Manager
Gables Residential Services —Alexandria, VA
- $87,000 - $97,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Wellness program
- Paid holidays
Quick Apply
Community Manager, Arlington, VA (Altaire Apartments)
LCOR Incorporated —Arlington, VA
- $95,000 - $110,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Writing skills
- Opportunities for advancement
6d
Property Manager
Belvoir Square - McKinney Properties —Fairfax, VA
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Disability insurance
Property Manager
Avenue5 Residential, LLC —Arlington, VA
- $85,000 - $92,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Community Manager, J.Rivelle (Lease-up)
Jefferson Apartment Group —Arlington, VA
- $115,000 - $125,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Assistant Director- Center for Adult Services
City of Alexandria, VA —Alexandria, VA
- $150,000 - $207,000 a year
- Full-time
- Doctoral degree
- Psychiatry
- 5 years
13d
Property Manager
Long & Foster Real Estate —Chantilly, VA
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Residential Property Manager
Noble Realty Advisors, LLC —Fairfax, VA
- Full-time
- 7 years
- Microsoft Outlook
- Management
- Disability insurance
- Dental insurance
Quick Apply
9d
Resident Services Coordinator
AJ Dwoskin & Associates Inc —Alexandria, VA
- $30 an hour
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
DMV Director of Operations
ST JOHNS COMMUNITY SERVICES —Annandale, VA
- $115,000 - $130,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- 5 years
- Office
Residential General Manager - Bethesda, MD
Washington Property Company —Bethesda, MD
- $95,000 - $105,000 a year
- Full-time
- Customer service
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Commercial Building Inspector (CBI)
Institute for Building Technology and Safety —Ashburn, VA
- $110,000 - $125,000 a year
- Full-time
- Construction site
- Ability to climb stairs
- Analysis skills
- Relocation assistance
4d
Nurse Coordinator
Choice Respect Independence - CRi —Chantilly, VA
- From $93,600 a year
- Full-time
- Nursing
- Clean driving record
- RN License
- Paid training
- Health insurance
Quick Apply
Job Title: Project Manager
Dynamic Drain Technologies —Alexandria, VA
- $90,000 - $130,000 a year
- Full-time
- Spanish
- Construction site
- Engineering
- Health insurance
- Paid time off
Quick Apply
Residential Plumbing / Electrical Manager
F.H. Furr —Ashburn, VA
- $90,000 - $140,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
11d
Bilingual Case Manager (Spanish/English)
YOUTH FOR TOMORROW NEW LIFE CENTER INC —Bristow, VA
- $52,500 - $55,000 a year
- Full-time
- CPR Certification
- Writing skills
- BLS Certification
- Paid holidays
- Disability insurance
Branch Sales Associate
Carrier Enterprise —Herndon, VA
- Part-time
- Marketing
- Computer literacy
- Residential
- Health savings account
- Paid holidays
Quick Apply

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residential manager jobs near fairfax, va

Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

residential manager jobs in fairfax, va

Call Center Manager (On-Site)

Call Center Manager

Maintenance Manager

Residential Property Manager

Community Manager, Arlington, VA (Altaire Apartments)

Property Manager

Property Manager

Community Manager, J.Rivelle (Lease-up)

Assistant Director- Center for Adult Services

Property Manager

Residential Property Manager

Resident Services Coordinator

DMV Director of Operations

Residential General Manager - Bethesda, MD

Senior Commercial Building Inspector (CBI)

Nurse Coordinator

Job Title: Project Manager

Residential Plumbing / Electrical Manager

Bilingual Case Manager (Spanish/English)

Branch Sales Associate

I want to receive the latest job alert for residential manager in fairfax, va

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Call Center Manager (Onsite – Manassas, VA)

Position Summary

Key Responsibilities

Team Leadership & Performance Management

Customer Experience & Escalation Management

Contact Center Operations

Cross-Functional Partnership

Administrative & Compliance Responsibilities

What We're Looking For

Success Measures

Work Location

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Employer Tools

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