Top 356 Automation specialist Jobs in Fairfax Va

Customer Success Specialist
Zoomph —Reston, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
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Inventory Configuration Specialist
Accenture Federal Services —Arlington, VA
- $70,500 - $136,700 a year
- Remote
- Oracle
- Mid-level
- Analysis skills
5d
Building Automation Systems Specialist
Children's National Hospital —Washington, DC
- $30.88 - $60.68 an hour
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Commuter assistance
- AD&D insurance
Building Automation Systems Specialist
Siemens —Washington, DC
- $58,976 - $101,102 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
5d
Building Automation Systems (BAS) Project Specialist (Engineer II)
Fairfax County Government —Fairfax, VA
- $70,149.87 - $122,762.22 a year
- Full-time
- Engineering
- English
- Mid-level
- Health insurance
- Dental insurance
4d
Application Support Specialist
DANE, LLC —Arlington, VA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Jr. IT Specialist
Frontec Financial —Washington, DC
- Full-time
- Remote
- System design
- Finance
- Bachelor's degree
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Mechanical Commissioning Specialist (Remote + Travel)
On-Board Companies —Arlington, VA
- $45 - $65 an hour
- Email
- Up to 50% travel
- Construction site
- 5 years
- 401(k)
- Life insurance
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Sr. Mechanical Commissioning Specialist (Rermote + Travel)
On-Board Companies —Arlington, VA
- $60 - $80 an hour
- Email
- Up to 50% travel
- Construction site
- Office
- 401(k)
- Life insurance
Quick Apply
Sr. Data Management Specialist - TS/SCI with Polygraph
General Dynamics Information Technology —McLean, VA
- $144,500 - $195,500 a year
- 5 years
- Databases
- Travel
- Paid time off
- 401(k) matching
2d
On-Call AI Solutions Specialist - REMOTE
ICF —Fairfax, VA
- $67,355 - $114,503 a year
- Part-time
- Remote
- Computer science
- Computer Science
- Mid-level
Technical Customer Support Specialist
Authorium —Washington, DC
- $78,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Software development
- 401(k)
- Paid time off
Quick Apply
7d
IT Specialist
Frontec Financial —Washington, DC
- Full-time
- Remote
- System design
- Mid-level
- Finance
Entry Level Systems Engineer/Controls Specialist
RoviSys Building Technologies —Manassas, VA
- $80,000 - $82,000 a year
- Full-time
- System design
- Office
- Team management
- Health insurance
- Dental insurance
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
Quick Apply
9d
Information Technology (IT) Specialist
MicroHealth, LLC —Vienna, VA
- $95,000 - $100,000 a year
- Email
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
8d
Web Production Specialist
Appian Corporation —Washington, DC
- $75,000 - $175,000 a year
- Remote
- Marketing
- 5 years
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Quick Apply
7h
AI Delivery & Support Specialist
Ntiva —McLean, VA
- $70,000 - $85,000 a year
- Remote
- Microsoft Outlook
- HIPAA
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Operations Specialist
Cav —Tysons, VA
- $175,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Health insurance

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Customer Success Specialist

Zoomph
Reston, VA

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Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Managing customer accounts
Customer relationship building
Managing clients in a customer support role
Customer support ticket management
Customer support
Technical Proficiency

Full Job Description

The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline support to clients, managing support tickets, and collaborating closely with the Account Management and Product teams to resolve issues efficiently. The Customer Success Specialist will be responsible for addressing client inquiries, troubleshooting technical issues, and maintaining a high standard of customer satisfaction. This position is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.

Major Responsibilities:

Advanced Client Support and Technical Issue Resolution:

Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating and delivering tailored solutions.
Create and develop customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
Collaborate with the Accounts team to lead and develop initiatives for providing in-depth platform insights through custom reports, data exports and data analysis for key accounts, as requested by the Account team.

Cross-functional Task Management and Collaboration:

Collaborate with Account Management, Product, and Engineering to streamline the resolution of high-impact issues.
Participate in strategic planning sessions to prioritize product improvements based on data analysis from recurring customer feedback, collaborating with the Product Team, Account team and other stakeholders to proactively address and mitigate potential issues.
Mentor and train team members and act as a point of escalation for complex client issues, ensuring that support standards are maintained across the team.

Client Education:

Lead and develop the creation and continuous improvement of support documentation, including FAQs, guides, and video tutorials, to empower clients in using Zoomph’s platform effectively and efficiently.
Conduct client calls, onboarding sessions, providing personalized guidance to help clients leverage Zoomph’s features for maximum benefit in partnership with account management
Actively solicits client feedback, tracking insights and sharing data with internal stakeholders to influence product development, refine support strategies, and promote customer success initiatives.

Process Development & Improvements:

Lead process improvement projects aimed at increasing support efficiency and customer satisfaction, including the automation of repetitive tasks and refinement of escalation protocols.
Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights for improving team performance and optimizing client interactions.
Stays abreast on industry standards and best practices, implementing new strategies and tools to enhance the customer support function.

Qualifications:

BS Degree or equivalent experience
Experience: 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
Technical Proficiency: Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data.
Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
Leadership & Communication: Excellent verbal and written communication skills, with experience leading client-facing projects and training sessions.
Process Optimization: Proven ability to evaluate and optimize workflows, implement process improvements, and contribute to team efficiency and performance goals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are authorized to hire in the following states:

Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Zoomph EEO Statement:

“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”

Quick Apply

Refine Your Search

automation specialist jobs in fairfax va

Customer Success Specialist

Inventory Configuration Specialist

Building Automation Systems Specialist

Building Automation Systems Specialist

Building Automation Systems (BAS) Project Specialist (Engineer II)

Application Support Specialist

Jr. IT Specialist

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Mechanical Commissioning Specialist (Remote + Travel)

Sr. Mechanical Commissioning Specialist (Rermote + Travel)

Sr. Data Management Specialist - TS/SCI with Polygraph

On-Call AI Solutions Specialist - REMOTE

Technical Customer Support Specialist

IT Specialist

Entry Level Systems Engineer/Controls Specialist

IT Product Support Specialist

Information Technology (IT) Specialist

Web Production Specialist

AI Delivery & Support Specialist

IT Operations Specialist

I want to receive the latest job alert for automation specialist in fairfax va

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