PetVet Care Centers' Animal Clinic of Benicia is currently seeking a Care Coordinator Supervisor to join our team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
Join our team as a Supervisor, Care Coordination who works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.
For over 20 years, Animal Clinic of Benicia in California has proudly served our local community with compassion, dedication, and heart. We're a tight-knit team that values teamwork, positivity, and personal growth — where every team member's role truly makes an impact. Join us and be part of a fun, supportive environment that feels like family while making a real difference in the lives of pets and their people!
Key Responsibilities
- Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
- Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
- Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
- Maintains specialist (non-emergency doctors) scheduling information and changes
- Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
- Process refunds, returns, and credits, as needed by location
- Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
- Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
- Other duties as assigned by Manager.
Qualifications (Required)
- Applicants must be 18 years of age or older to be considered for this position
- High School diploma or equivalent.
- At least 1 year of Lead CSR experience in a veterinary setting, including phone triage, team training, scheduling, open availability, and Cornerstone experience.
Preferred Skills (Nice to Have)
- 2+ years of CSR experience and veterinary assistant experience.
Schedule: Full Time, Day Shift. Must have open availability.
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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