Top 17 It help desk support Jobs in Fairfield Ca

IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
IT Support Engineer
ASHBY LUMBER CO INC —Concord, CA
- $80,000 - $105,000 a year
- Google Workspace
- Mid-level
- Windows
- Profit sharing
- Health savings account
Quick Apply
11d
Information Technology Technician I
Contra Costa County Superior Court —Contra Costa County, CA
- $73,263.63 - $93,505.15 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Commuter assistance
- Health insurance
5d
Operations and Systems Tech II
Partnership HealthPlan of California —Fairfield, CA
- $36.00 - $45.01 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
Desktop Support Engineer (Dispatch /Part-Time) Walnut Creek, -California
Axiom Technologies —Walnut Creek, CA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Technology Systems Administrator
Bishop Wisecarver Corporation —Pittsburg, CA
- $65,000 - $80,000 a year
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Profit sharing
- 401(k) matching
Quick Apply
Field Support Technician (L2) - Concord, CA
Quadratic IT, LLC —Concord, CA
- Full-time
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Systems Administrator
Contra Costa County Superior Court —Contra Costa County, CA
- $84,538.06 - $107,893.97 a year
- Full-time
- Background check
- Computer Science
- System design
- Commuter assistance
- Paid holidays
11d
Information Technology Analyst IV (Cloud Data Engineer)
County of Solano —Fairfield, CA
- $129,874.83 - $157,863.66 a year
- Email
- System design
- SQL
- Analysis skills
- Health insurance
- Dental insurance
2d
Client Strategy Associate
Endsight —Napa, CA
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Leadership
- Paid holidays
- Health insurance
Quick Apply
PACS Administrator
Bay Medical Management, LLC —Walnut Creek, CA
- $49.35 - $60.96 an hour
- Full-time
- Office
- US work authorization
- Computer networking
- Profit sharing
- Health savings account
Bilingual Technical Support Specialist
Cocard —Walnut Creek, CA
- Email
- Mid-level
- Office
- Windows
Systems Administrator (L3) - Concord, CA
Quadratic IT, LLC —Concord, CA
- Full-time
- Azure
- System design
- Mid-level
Quick Apply

Discover related jobs

Based on your search for it help desk support jobs.

Security Engineer - AI Trainer
DataAnnotation —Pleasanton, CA
Flexible schedule: choose which projects you take on and when you work, on your own computer, from the comfort of your own home.
$40 - $60 an hour
Quick Apply
AV Support Technician
Partnership HealthPlan of California —Fairfield, CA
Related field or related experience preferred. The AV Support Technician will help implement and maintain regional video collaboration tools.
$69,997.84 - $83,997.41 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
Quick Apply
4d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk support in fairfield ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk support jobs near fairfield ca

Cloud Engineer jobs in Fairfield, CA

Information Technology Specialist jobs in Contra Costa County, CA

Systems Administrator jobs in Concord, CA

Field Technician jobs in Concord, CA

Administrator jobs in Walnut Creek, CA

IT Support jobs in Concord, CA

Systems Administrator jobs in Pittsburg, CA

Cloud Engineer jobs in Washington, DC

Cloud Engineer jobs in Miami, FL

Cloud Engineer jobs in Owings Mills, MD

Cloud Engineer jobs in Alaska

Cloud Engineer jobs in Winchester, VA

Information Technology Specialist jobs in Fresno, CA

Information Technology Specialist jobs in Holland, MI

Information Technology Specialist jobs in Emmaus, PA

Health Information Management jobs in Dallas, TX

Information Technology jobs in Newark, OH

Information Technology Specialist jobs in Rensselaer, NY

Information Technology jobs in Muskogee, OK

Technology jobs in Milwaukee, WI

IT Helpdesk Operator II

Partnership HealthPlan of California -
Fairfield, CA

Apply Now

Job Details

Full-time
$31.45 - $37.74 an hour

Qualifications

Computer operation
Phone communication
Driver's License
Video conferences (communication methods)
IT department experience
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Overview:

To provide support to day-to-day IT production operations support, and systems and telecommunications support. In addition to the IT Helpdesk Operator I duties, the IT HelpDesk Operator II has a higher level of experience in HelpDesk management and resource coordination. The IT HelpDesk Operator II will also help identify HelpDesk inefficiencies and will work with IT leadership to improve upon HelpDesk work flows and service desk ticket processing. Supports help desk function with PC troubleshooting, schedules and coordinates conference room support tickets, performs software updates and maintains inventory of PCs, printers, peripherals, network, and other systems hardware. Serves as the first level for desktops, phones, software, and other computer related support to internal customers. Supports in building and rolling out of new PCs, assists in application projects rollout from operations perspective. Supports other IT Operations staff in coordination and scheduling of resources. Provides administrative support to IT Operations team. Manages and maintains IT asset inventory. Performs IT Operations purchasing duties. Learns IT Operations procedures and troubleshooting techniques from the Director of Network Operations and documents them.

Responsibilities:

Answers incoming IT service calls, responds to direct email requests and walk-up
requests from PHC employees.
Logs incoming request into the IT Service Desk Ticketing system.
Serves as first tier/level support tech for PC and phone issues, provides prompt support to
end users on PC, phone, and other application issues.
Builds rapport and elicits problem details from help desk customers.
Prioritizes, schedules, and assigns tickets and work orders within the Service Desk.
Escalates requests (when required) to the appropriately experienced technician.
Records, tracks, and documents the help desk request problem-solving process, including
all successful and unsuccessful decisions made, and actions taken, through to final
resolution.
Performs hands-on fixes at the desktop level, including installing and upgrading software,
installing hardware, implementing file backups, and configuring systems and
applications.
Performs preventative maintenance, including checking and cleaning of workstations,
printers, and peripherals.
Monitors and maintains IT stock inventory to ensure equipment availability.
Manages IT asset inventory
Provides administrative and clerical assistance to the IT Operations team.
Prepares purchasing and procurement documentation for IT Operations and serves as
secondary resource for IT.
Performs post-resolution follow-ups to help requests.
Assists in coordination of IT equipment distribution and equipment return.
Manages and maintains service desk customer satisfaction surveys.
Manages resource scheduling for all incoming meeting requests requiring Audio / Video
support.
Assists with scheduling New Hire onboarding and inventory tracking.
Assists IT OPS Business Analyst with Return to Office and Telework deployments.
Manages small projects associated to the IT Operations Tech OPS Teams.
Coordinates, schedules and provides reporting of E-Waste pickups.
Other duties as assigned.

Secondary Duties and Responsibilities

Periodically works with IT staff on assigned projects
Available by cell phone to assist in coordination of IT outages 24 hours a day/ 7 days a
week.

Qualifications:

Education and Experience

Associate’s or technical degree preferred; candidate must have worked
in IT environment for at least three (3) to four (4) years in a similar
capacity or experience within a Partnership HealthPlan Call Center
environment would be highly considered. MS Office proficiency and
good phone communication skills required. Familiarity with healthcare
IT is a big plus. Familiar with Microsoft Active Directory and User
Account Management. Working knowledge and troubleshooting
experience in Windows (10/11) network environments, LAN
connectivity, MS Office 365, Anti-Spam, and Anti-Virus preferred.
Familiar with collaborative technologies (Webex, MS Teams).
Minimum of 2 years working experience managing and entering tickets
into a service system and/or working in a call center environment.

Special Skills, Licenses and Certifications

COMPTIA A+, Microsoft 365 Fundamentals, or other equivalent
desktop tech certifications are highly desirable. Highly proficient in
learning new hardware and application software. Detail oriented and
strong in analytical and interpersonal skills. Valid California driver’s
license and proof of current automobile insurance compliant with PHC
policy are required to operate a vehicle and travel for company
business.

Performance Based Competencies

Excellent oral and written communication skills. Excellent organization
of time and tasks, with ability to prioritize assignments and meet
deadlines. Ability to work under minimal supervision and exercise
independent judgment. Diplomacy and tact in handling user software
and PC problems. Willingness to take initial training and to continue to
learn new software, hardware, and network technologies

Work Environment And Physical Demands

Ability to use a computer keyboard. Hours are typically 7am to 4pm.
More than 50% of work time is spent in front of a computer monitor.
When required, ability to move, carry, or lift objects of varying size,
weighing up to 35 lbs.

All HealthPlan employees are expected to:

Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan’s policies and procedures as they may from time to time be updated.

HIRING RANGE:

$31.45 - $37.74

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Apply Now

Refine Your Search

it help desk support jobs in fairfield ca

IT Helpdesk Operator II

IT Support Engineer

Information Technology Technician I

Operations and Systems Tech II

Desktop Support Engineer (Dispatch /Part-Time) Walnut Creek, -California

Technology Systems Administrator

Field Support Technician (L2) - Concord, CA

Systems Administrator

Information Technology Analyst IV (Cloud Data Engineer)

Client Strategy Associate

PACS Administrator

Bilingual Technical Support Specialist

Systems Administrator (L3) - Concord, CA

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk support in fairfield ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected