Top 469 Customer service manager Jobs in Fairfield Nj

Senior Manager of Customer Success
MetroPlusHealth —New York, NY
- $80,000 - $90,542 a year
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
Quick Apply
Administrative Relationship Manager Assistant Director - NYC
EY —New York, NY
- $91,900 - $195,200 a year
- Mid-level
- Microsoft Office
- 8 years
- Paid holidays
- Health insurance
Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
4d
Client Service Supervisor- Office Services
Canon U.S.A., Inc. —New York, NY
- $66,300 - $68,700 a year
- Full-time
- Clean driving record
- Sales
- 5 years
- Profit sharing
- Health insurance
Quick Apply
Senior Client Service Manager
Gallagher —New York, NY
- $82,000 - $136,500 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $95,000 a year
- Remote
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
Customer Care Manager (Remote)
JCPenney —Wayne, NJ
- $69,000 - $115,000 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Store discount
- Paid holidays
Customer Service Manager Fairfield, NJ
Cosentino —Fairfield, NJ
- $60,000 - $70,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Management
- Health savings account
- Disability insurance
Customer Service Manager, Airport Customer Experience
American Airlines —Newark, NJ
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
18h
Manager, Customer Service - Residential Mortgage
Valley National Bank —Wayne, NJ
- $73,700 - $125,800 a year
- Microsoft Word
- Microsoft Excel
- 5 years
Quick Apply
Manager – Customer Service
Hard Rock Digital —Jersey City, NJ
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
Quick Apply
First Vice-President, Customer Experience & Assurance
Valley National Bank —Wayne, NJ
- $98,400 - $171,900 a year
- 5 years
- High school diploma or GED
- Senior level
Quick Apply
Customer Success Manager
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
Wawa, Inc. —Wayne, NJ
- $22.50 - $30.50 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Operations Supervisor
HSB —Wayne, NJ
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Mid-level
7d
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Manager, Customer Experience
PDI —Woodcliff Lake, NJ
- $105,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Manager, Partnership Service & Activation
New York Jets —Florham Park, NJ
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Marketing
- Customer service
- Paid parental leave
- AD&D insurance
Customer Service Lead
Vantage Specialty Chemicals —Warren, NJ
- $62,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
5d

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Senior Manager of Customer Success

MetroPlusHealth -
New York, NY

Quick Apply

Job Details

$80,000 - $90,542 a year

Qualifications

Managed care
Managed care organization experience
Employee relationship building

Full Job Description

Position Overview

Reporting to the Senior Director of Customer Success, the Senior Manager of Customer Success is responsible for the strategic oversight and day-to-day management of the Customer Success specialists.

This role plays a critical part in driving member engagement and retention, particularly through the leadership and support provided to frontline teams. The Senior Manager will collaborate closely with Customer Success leadership and engage cross-functionally with key business units across the organization to ensure alignment of goals and service excellence. Through effective coaching, operational guidance, and a member satisfaction mindset, the Senior Manager will empower Customer Success Specialists to deliver high-quality support to MetroPlusHealth members.

The Senior Manager of Customer Success is responsible for the daily oversight and performance management of Customer Success Specialists, both in the field and internally. This hands-on leadership role includes monitoring team activities, ensuring operational efficiency, and driving high-quality member interactions. In addition to managing day-to-day operations, the Senior Manager actively contributes to the department’s long-term vision by championing innovative strategies and fostering a culture of continuous improvement. The role requires a strong focus on solving complex challenges, mentoring team members, and cultivating collaborative relationships with internal and external stakeholders. The Senior Manager provides regular feedback to the Senior Director and Director of Customer Success on employee development, stakeholder engagement, and strategic plan execution, ensuring alignment with
organizational goals and sustained member satisfaction.

Scope of Role & Responsibilities
OVERSEES AND MONITORS ALL CUSTOMER SUCCESS SPECIALIST ACTIVITIES:

Establish mutually agreed upon goals and objectives with Specialist and hold Specialist accountable.
Implement action plans to achieve performance objectives daily, providing continuous on-going and timely guidance and feedback for successful outcomes.
Develop routine call quality monitoring procedures for Specialist to review performance and address any concerns.
Organize the daily operations of the Customer Success department, including assigning projects, processing schedules, and reviewing attendance.
Conduct formal one-on-one sessions monthly for each Specialist, with follow-up notes that provide discussion points and action items.
Consistently hold regular team meetings for staff to discuss updates, needs, and concerns.
Proactively educate and train Specialist to ensure that all staff are properly informed.
Ensure proper leadership is provided to navigate operational, regulatory, and compliance changes and challenges.
Maintains up-to-date knowledge of all promotional campaigns and communicates the impact with the team for effective communication to member.
Manage the resolution of complex telephone inquiries and/or escalated member concerns.
Coordinate staffing and oversight of community/public relations activities, which promote MetroPlusHealth. This may occur during evening and weekend hours.
Ensure appropriate staff assignments/scheduling is carried out by team.
Resolve departmental and team specific problems, concerns, or issues.
Complete a minimum of three (3) audits per Specialist per month to ensure adherence to state regulatory and MPH policy and procedures
Actively monitor call queues and make adjustments to staffing model to improve call handling and member satisfaction
Create and provide reporting to department Director(s) on call handling, abandonment rate, member assists, etc.
Manage department’s online booking application, including monthly rotational schedule
Manage various ad hoc projects in a timely fashion as required by department or executive leadership
Conduct the necessary staff training to facilitate the migration of workflows into new reporting systems (e.g. Salesforce)

ADMINISTRATIVE &REPORTING DUTIES:

Deliver ongoing, timely performance-related feedback to senior management, highlighting staff achievements, development needs, strategic challenges, and operational insights to support informed decision-making and continuous improvement
Manage the performance of current outreach campaigns and report data to Senior Director of Customer Success.
Attend weekly management meetings to review and modify departmental strategy as needed.
Identify retention opportunities and create strategic implementation.
Organize/participate in health fairs and/or events directed towards the education and retention of our members.
Timely completion and submission of weekly/monthly reports requested by Senior Director or External Stakeholders.
Establish, maintain, and document positive working relationships with external stakeholders including but not limited to hospital facility staff, community organizations, community providers, and city and state regulatory agencies.
Track and document Specialists’ performance issues and submit necessary documentation for any disciplinary action. Schedule meeting with union when appropriate.
Review and approve/deny time sheets, time off, and leave requests.
Ensure the integrity of all data within area of responsibility, including but not limited to records, applications, and Customer Success staff documentation.
Update and maintain department policies and procedures as instructed.
Integrate departmental activities with internal/external stakeholder events.
Utilize ServiceNow for the ordering of equipment and software for new and existing staff
Maintain an accurate and up-to-date organizational chart for the department
Collaborate with provider facilities, including managing relationships, organizing events, and sharing data

ADDITIONAL LEADERSHIP DUTIES:

Promote the mission, values, and goals of the department and MetroPlusHealth, and develop and align strategies accordingly.
Expand team through hiring when necessary, and ensure new hires are properly onboarded and trained.

Required Education, Training & Professional Experience:

Bachelor’s Degree in Business Administration, Marketing required; and Minimum of 10 years’ progressive experience in member experience in a health care setting, with at least three years of senior management preferred; and
10 years of operational managed care experience; or
A satisfactory combination of education, training, and experience.
Proficiency with NYSOH/ HRA Recertification Process.
Knowledge of consumer/member retention preferred.

Licensure and/or Certification Required: (URAC Core 25c)

Employees in this position will be required to complete and pass the NY State of Health approved training program and become certified as a MarketPlace Facilitated Enroller (MFE)/Certified Application Counselor (CAC). Employees in this position must also complete all annual recertification requirements and maintain this certification for the duration of their assignment Active CAC Certification

Professional Competencies: (URAC Core 25b)

Integrity
Business Acumen
Adaptability
Emotional Intelligence
Solutions Oriented
Customer Service Focus
High level collaborative skills
Functional/Technical/ Analytical skills
Written and Oral Communication skills
Act with a sense of urgency on all matters.
Maintain professional and timely verbal and written communication with all stakeholders.
Build partnerships and relationships both internally and externally.
Set the best example related to on-time arrival to work and at scheduled work sites, meetings, team meetings, events, etc.

#MHP50

#LI-Hybrid

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Refine Your Search

customer service manager jobs in fairfield nj

Senior Manager of Customer Success

Administrative Relationship Manager Assistant Director - NYC

Director of Customer Experience

Client Service Supervisor- Office Services

Senior Client Service Manager

Customer Care Supervisor (Remote)

Customer Care Manager (Remote)

Customer Service Manager Fairfield, NJ

Customer Service Manager, Airport Customer Experience

Manager, Customer Service - Residential Mortgage

Manager – Customer Service

First Vice-President, Customer Experience & Assurance

Customer Success Manager

Customer Service Supervisor

Operations Supervisor

Call Center Manager

Manager, Customer Experience

Customer Success Manager, U.S.

Manager, Partnership Service & Activation

Customer Service Lead

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