Top 3921 Customer service team lead Jobs in Fairfield Nj

Customer Care Coordinator
BrightStar Care - Morris County, NJ —Cedar Knolls, NJ
- $55,000 - $65,000 a year
- Full-time
- Background check
- HIPAA
- Mid-level
- Paid holidays
- 401(k)
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Customer Service - Full time
American School Of Business —Fairfield, NJ
- Full-time
- Computer literacy
- Office
- High school diploma or GED
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Customer Service Admin II
Crane Aerospace & Electronics —West Caldwell, NJ
- $76,500 - $99,600 a year
- Overtime
- Microsoft Excel
- Oracle
- ERP systems
Customer Service - Full Time
American Medical Certification Association LLC —Fairfield, NJ
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Travel reimbursement
- 401(k)
Quick Apply
Customer Service Representative
Russo Bros —East Hanover, NJ
- $25 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid holidays
- Disability insurance
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Dispatch Dept Customer Service Representative
Jay-Hill Repairs —Fairfield, NJ
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Customer Service / Office Administrator
Comfortking USA Inc —Fairfield, NJ
- $20 an hour
- Full-time
- Computer literacy
- Office
- Communication skills
- Health insurance
- Paid time off
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Bowling Center Front Desk / Customer Service Staff
T-Bowl II —Wayne, NJ
- $17 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Reliable transportation
- Ability to stand for extended periods
- 401(k)
- 401(k) matching
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Customer Specialist
CarMax —Wayne, NJ
- $20.60 - $30.90 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- High school diploma or GED
- Paid jury duty
- Paid holidays
Customer Service Representative
DVS SOLUTION LLC —Pine Brook, NJ
- $23.83 - $28.70 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
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8d
Customer Service Representative
Advance Medical Supply —Fairfield, NJ
- $19 - $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Paid time off
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3d
Customer Service Associate
Wawa, Inc. —Wayne, NJ
- $17.25 - $21.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Virtual Customer Engagement Specialist
IQVIA —Parsippany-Troy Hills, NJ
- $23.00 - $26.44 an hour
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Work from home
Customer Service Representative
Victory Point Consulting —Clifton, NJ
- $24.89 - $29.98 an hour
- Full-time
- Google Workspace
- Sales
- Office
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Customer Service Supervisor
AbbVie —Florham Park, NJ
- $84,500 - $162,000 a year
- Full-time
- Hybrid work
- 5 years
- English
- Mid-level
- Paid holidays
- Health insurance
2d
Customer Service Specialist I #Full Time #Remote
61st Street Service Corp —Fort Lee, NJ
- $23.56 - $28.85 an hour
- Full-time
- Remote
- Entry level
- Under 1 year
- Health insurance
- Paid time off
Quick Apply
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market —Parsippany-Troy Hills, NJ
- $17.00 - $25.40 an hour
- 8 hour shift
- Basic math
- Ability to lift 50 pounds
- Organizational skills
- Store discount
- Paid time off
Customer Support Coordinator
Culinary Depot —Hackensack, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
8d
Group Lead, Customer Service Distribution
AbbVie —Florham Park, NJ
- $75,000 - $142,500 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance

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Customer Care Coordinator

BrightStar Care - Morris County, NJ
Cedar Knolls, NJ

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Paid holidays
401(k)
Paid time off
401(k) matching

Qualifications

Customer communication
HIPAA
Employee relationship building
High school diploma or GED
Driver's License
Organizational skills
Time management

Full Job Description

Come be a part of BrightStar Care, a leading name in home care that believes in serving with passion and delivering an exceptional experience to our clients, families, and employees.

We are seeking a highly organized, energetic, and customer-focused Customer Care Coordinator to join our team.

The Customer Care Coordinator plays a critical role in the day-to-day success of our clients and caregivers. This position is responsible for coordinating client schedules, ensuring appropriate care coverage, maintaining strong communication with clients, families, and caregivers, and helping resolve the many challenges that arise in a fast-paced home care environment.

This position is much more than scheduling. We are looking for someone who takes ownership, anticipates problems, builds relationships, follows through, and understands that our clients depend on us every day. The ideal candidate is self-driven, comfortable managing multiple priorities, technologically savvy, and willing to step in and help wherever needed to provide an exceptional client and employee experience.

What We Offer

Weekly pay with direct deposit
Paid Time Off (PTO)
Paid holidays
401(k) with company match
Performance-based bonus opportunities
Supportive, team-oriented work environment
Opportunity for professional growth
The opportunity to make a meaningful difference in the lives of our clients and their families

Responsibilities

Scheduling & Care Coverage

Coordinate and maintain client and caregiver schedules to ensure appropriate coverage and continuity of care.
Match caregivers with clients based on availability, skills, location, personality, and individual client needs.
Proactively identify potential scheduling gaps and work to resolve them before they become problems.
Respond with urgency to caregiver call-outs, schedule changes, new cases, and other unexpected staffing needs.
Communicate schedule changes promptly and professionally with clients, families, caregivers, and appropriate office staff.
Utilize scheduling software and other technology tools to efficiently manage schedules, document communication, and maintain accurate records.
Work closely with Recruiting and Onboarding to communicate current and anticipated staffing needs.
Help transition newly hired caregivers into appropriate client assignments.
Assist with on-call responsibilities as assigned.

Client & Family Relationships

Serve as an important point of contact for clients and families regarding scheduling and day-to-day service needs.
Develop strong, professional relationships with clients and their families.
Maintain regular communication to ensure client expectations are being met and concerns are addressed promptly.
Take ownership of client concerns and work collaboratively with the appropriate team members toward resolution.
Recognize when an issue needs to be escalated to Nursing or leadership and communicate it promptly.
Maintain a client-first approach in decisions and interactions.

Caregiver Relationships

Develop positive working relationships with caregivers and maintain regular communication regarding schedules, availability, and assignments.
Understand caregiver strengths, preferences, and availability to help create successful client/caregiver matches.
Help caregivers feel supported and connected to the office.
Address scheduling issues professionally while maintaining appropriate expectations and accountability.
Identify potential caregiver concerns and communicate them proactively to the appropriate team member.

New Clients & Customer Service

Assist with the intake and coordination of new clients.
Communicate professionally with prospective clients and families regarding BrightStar Care's services and what differentiates our agency.
Help ensure new clients have a smooth transition from initial inquiry to the start of care.
Provide exceptional customer service during every interaction with clients, families, caregivers, and referral partners.
Follow up on issues and requests to ensure they are resolved rather than assuming someone else will handle them.

Teamwork & Operations

Work closely with Customer Care, Nursing, Recruiting, Onboarding, Sales, and leadership to provide a seamless experience for clients and employees.
Communicate important information proactively and accurately.
Participate in team meetings and discussions regarding client needs, staffing challenges, and service concerns.
Maintain accurate and timely documentation in company systems.
Follow agency policies and procedures and maintain confidentiality in accordance with HIPAA requirements.
Assist with quality and performance-improvement initiatives as requested.
Be willing to support teammates and other office functions when needed.

What We're Looking For

We are looking for someone who:

Takes ownership and follows through on responsibilities.
Is proactive and looks for solutions rather than waiting to be told what to do.
Thrives in a fast-paced environment where priorities can change quickly.
Has a strong sense of urgency and understands the importance of reliable client care.
Is highly organized and capable of managing multiple priorities at the same time.
Has excellent communication and relationship-building skills.
Provides exceptional customer service, even in challenging situations.
Is comfortable having difficult conversations professionally.
Is dependable, flexible, and willing to step in when the team or a client needs help.
Has a positive attitude and contributes to a strong team environment.
Is technologically savvy and comfortable learning new software and systems.
Understands that home care isn't always predictable and is willing to do what is necessary to help ensure our clients receive the care they need.

Qualifications

High School Diploma or equivalent required.
Previous scheduling, customer service, staffing, healthcare, or home care experience strongly preferred.
Previous experience coordinating employee schedules strongly preferred.
Home care experience is a plus.
Strong computer skills, including Microsoft Office and the ability to quickly learn scheduling and healthcare software.
Excellent organizational, time-management, and problem-solving skills.
Excellent written and verbal communication skills.
Strong attention to detail and follow-through.
Knowledge of HIPAA and healthcare office requirements preferred.
Valid driver's license and state-required proof of automobile insurance.

The Right Person for This Position

Home care is a fast-moving business. Caregivers call out, client needs change, new cases can start quickly, and priorities can shift throughout the day.

We are looking for someone who sees a problem and thinks “How can I help solve this?” rather than “That's not my responsibility.”

The successful Customer Care Coordinator will take pride in building relationships, solving problems, supporting teammates, and making sure our clients receive the exceptional service they expect from BrightStar Care.

BrightStar Care is an Equal Opportunity Employer. We do not discriminate against applicants or employees based on any characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Paid time off

Ability to Commute:

Cedar Knolls, NJ 07927 (Required)

Ability to Relocate:

Cedar Knolls, NJ 07927: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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I want to receive the latest job alert for customer service team lead in fairfield nj

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