Top 16294 Shift manager Jobs in Fairland Md

Customer Care Manager -- Service
Comcast Corporation —Laurel, MD
- $71,932.48 - $107,898.72 a year
- Full-time
- Residential
- Bachelor's degree
- Senior level
- Paid time off
Retail Experience Supervisor
Best Buy —Laurel, MD
- $21.48 - $32.22 an hour
- Part-time
- Mid-level
- 1 year
- Retail management
- Paid time off
- Employee discount
12d
Warehouse Manager
SANS Institute —Beltsville, MD
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
WIC - Center Manager
Community Clinic Inc. —Greenbelt, MD
- $68,000 - $76,000 a year
- Full-time
- Inventory management
- Word processing
- Mid-level
Quick Apply
BluCar Facility Manager - 903
Copart —Laurel, MD
- $31.89 an hour
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Feeder PT Supervisor
UPS —Laurel, MD
- $26.25 - $42.65 an hour
- Part-time
- Management
- Inventory management
- Mid-level
- Health savings account
- AD&D insurance
12d
Customer Service Supervisor
Wawa, Inc. —Hyattsville, MD
- $22.50 - $30.50 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
5d
Manager
AMC Theatres —Bethesda, MD
- $23.75 - $25.00 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- 21 years or older
- Health insurance
- Dental insurance
Quick Apply
Shift Supervisor
CVS Health —Laurel, MD
- $17.30 - $26.30 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
13d
Warehouse Supervisor - Night Shift
Empire Auto Parts —Odenton, MD
- $70,000 a year
- No weekends
- Computer literacy
- Mid-level
- Forklift
- Paid training
- Health savings account
Quick Apply
5d
Client Manager
Allied Universal —Washington, DC
- $90 an hour
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Associate Manager
Savers/Value Village —Silver Spring, MD
- $20.23 - $33.19 an hour
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Area Manager
Placemakr —Washington, DC
- $150,000 - $160,000 a year
- Full-time
- 18 years or older
- Customer service
- 3 years
- Paid parental leave
- Health insurance
Quick Apply
Night Shift Incident Manager
Computer World Services —Bethesda, MD
- $87,000 - $100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Senior level
12d
Dispensary Assistant Manager
Ascend Wellness —Laurel, MD
- From $60,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance
Assistant Store Manager, FT
Under Armour —Columbia, MD
- $21.60 - $30.65 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid time off
- Employee assistance program
ABA Clinical Supervisor (BCBA)
Ally Behavior Centers —Baltimore, MD
- From $100,000 a year
- Full-time
- Background check
- BLS Certification
- HIPAA
- Continuing education credits
- Health savings account
Quick Apply
Physical Therapy Supervisor - Acute Care
MedStar Health —Washington, DC
- $89,065 - $162,801 a year
- Full-time
- Acute care
- CPR Certification
- Management
Senior Project Manager, Telecommunications & Security Systems
Wycliffe Technologies —Beltsville, MD
- $100,000 - $120,000 a year
- Full-time
- Background check
- Up to 50% travel
- OSHA
- Health savings account
- Paid holidays
Quick Apply

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shift manager jobs near fairland md

Customer Care Manager -- Service

Comcast Corporation -
Laurel, MD

Apply Now

Job Details

Full-time
$71,932.48 - $107,898.72 a year

Benefits

Paid time off

Qualifications

Customer communication

Full Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and battery customers. This role leads a team of Case Managers and Billing Specialists while partnering closely with Tier II Technical Support and Field Service leadership to deliver an exceptional customer experience from initial customer contact through final case resolution and billing closure. This position oversees inbound call operations, workforce management, customer case ownership processes, service-level performance, employee development, and operational excellence. The Customer Care Manager is responsible for ensuring customers receive timely responses, proactive communication, and successful issue resolution while maintaining high standards for service levels, case management, quality, and employee engagement. This leader drives performance through coaching, accountability, process discipline, and continuous improvement initiatives that support the company's priorities of Safety, Quality, Customer Experience, Speed, Productivity, and Execution.

Job Description

***Role is in office daily in Laurel, MD***

Responsibilities:
Service Center Leadership

Lead the day-to-day operations of the Customer Care teams.

Directly manage Case Managers and Billing Specialists.

Establish a culture of customer ownership, accountability, teamwork, and continuous improvement.

Ensure consistent execution of the operating model.

Balance customer experience, employee productivity, service levels, and operational efficiency.

Customer Experience Leadership

Own overall customer satisfaction and service performance for the Customer Care department.

Ensure Case Managers provide proactive communication and maintain ownership throughout the service lifecycle.

Monitor customer feedback, complaints, escalations, and satisfaction trends.

Personally engage in high-impact customer situations requiring leadership involvement.

Drive initiatives that reduce callbacks, repeat contacts, and unresolved issues.

Partner with Field Service and Tier II Technical Support to ensure seamless customer experiences.

Call Center Operations & Workforce Management

Manage inbound call center performance, staffing, and coverage schedules.

Ensure appropriate staffing levels to meet service-level expectations.

Monitor queue performance and make real-time operational adjustments as needed.

Oversee workforce planning, scheduling, breaks, lunches, coaching sessions, PTO coverage, and staffing needs.

Analyze call volume trends and adjust staffing strategies accordingly.

Support implementation of workforce management practices that improve efficiency and service consistency.

Maintain predictable call coverage while protecting dedicated case-management time.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Coaching; Customer Care; Communication; Customer Satisfaction

Salary:

Maryland Pay Range: $71,932.48 - $107,898.72

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Apply Now

Refine Your Search

shift manager jobs in fairland md

Customer Care Manager -- Service

Retail Experience Supervisor

Warehouse Manager

WIC - Center Manager

BluCar Facility Manager - 903

Feeder PT Supervisor

Customer Service Supervisor

Manager

Shift Supervisor

Warehouse Supervisor - Night Shift

Client Manager

Associate Manager

Area Manager

Night Shift Incident Manager

Dispensary Assistant Manager

Guest Experience Manager - Maryland

Assistant Store Manager, FT

ABA Clinical Supervisor (BCBA)

Physical Therapy Supervisor - Acute Care

Senior Project Manager, Telecommunications & Security Systems

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