Top 59 Service manager Jobs in Fairmont, Wv

Customer Service Manager
Swanson Industries —Morgantown, WV
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Blacksville, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Food Service Lead
Par Mar Stores —Blacksville, WV
- Weekends as needed
- Sales
- Mid-level
- Team management
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Pleasant Valley, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Dining Services District Manager
Healthcare Services Group, Inc. —Bridgeport, WV
- From $75,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
5d
Food Service Supervisor
Par Mar Stores —Pleasant Valley, WV
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Fuel card
Quick Apply
Nutrition Supervisor, Patient Services
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- ServSafe
- Mid-level
- High school diploma or GED
12d
Lead Customer Service Associate
Par Mar Stores —Pleasant Valley, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Reedsville, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
IT Service Manager (ITSM) Lead w/Secret Clearance
TekSynap —National, WV
- $145,000 - $200,000 a year
- Weekends as needed
- Computer Science
- Bachelor of Science
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
5d
Lead Desktop Tech -- IS Technology - NORTH -- Mon Medical Center Main Campus
Mon Health —Morgantown, WV
- Full-time
- Computer Science
- Hospital
- Mid-level
9d
Service Manager
Firestone Complete Auto Care —Clarksburg, WV
- $18.54 - $27.81 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- 401(k)
Fleet Service Manager
Service and Supply Solutions Company —Clarksburg, WV
- Full-time
- Writing skills
- Basic math
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Supervisor Regional Operations Line and Substation - WV Substation Services - Morgantown Service Center
FirstEnergy Corp —Morgantown, WV
- Full-time
- 7 years
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
(On-site) ITS Support Center Manager - Information Technology Services
West Virginia University —Morgantown, WV
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
3d
Manager - Steak Escape
Little General Convenience Stores —Fairmont, WV
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Project Manager - Natural Gas Pipeline Services
Integrity Kokosing Pipeline Services, LLC —Morgantown, WV
- Full-time
- Office
- Travel
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Service Desk Agent
Omniscius Consulting —Morgantown, WV
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Supervisor, EEG & Sleep Services
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- Surgery
- Inpatient
- Mid-level
10d
Manager Ambulatory Services - Mult Dept - Cheat Lake
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- Nursing
- OSHA
- RN License

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Customer Service Manager

Swanson Industries -
Morgantown, WV

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Safety protocol adherence
Spreadsheets
High school diploma or GED
Bachelor's degree
Attention to detail
Organizational skills
Productivity software
Cross-functional communication

Full Job Description

JOB SUMMARY:

Oversees the daily operations of the Swanson customer service department, leading customer service representatives in successfully achieving company initiatives. The successful candidate in this role will need to clearly and effectively communicate at all levels of the organization, ensuring an exceptional customer experience. From orders to invoices to the daily issues that arise within the department, this position will interface with customers regularly, and act as the liaison between the customer and the company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Manage daily workflow within the customer service department.
Create and track customer service goals.
Receive and implement customer feedback to improve the quality of service.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, including but not limited to orders, quotes, invoices, billing, payments, pricing, company policy and procedures.
Receive, review, and process orders.
Receive customer correspondence and resolve customer complaints.
Maintain balance between company policy and customer benefit. Partner with Sales, Marketing, Purchasing, and Operations to solve issues in the best interest of both the company and the customer.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Document customer interactions and transactions. Ensure that all invoices are handled daily for all customer accounts.
Establish and maintain assigned customer accounts for accurate information.
Occasional travel to Swanson operations for training and team meetings.
Compile and generate reports as they relate to customer service.
Enhance professional growth and development through participation in educational programs, current literature, meetings, and workshops.
Perform related duties as assigned.
Maintain compliance with all company policies and procedures.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

Must have a high school diploma.
Bachelor’s degree in business administration or related field, preferred.
Must have five (5) years of previous customer service experience.
Previous customer service manager experience preferred.
Exceptional computer skills; Microsoft Word, Excel, and Google-based applications.
Strong decision making and analytical abilities.
Highly developed sense of integrity and commitment to customer satisfaction.
Effective written and verbal communication skills.
Detail oriented with the ability to perform work under minimal supervision.
Ability to effectively communicate (both written and verbal) with internal and external customers.
Proven ability to meet deadlines and follow directions.

PHYSICAL REQUIREMENTS:

Ability to safely and successfully perform the essential job duties consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Ability to work safely and adhere to the Swanson Safety System in daily job duties.
Ability to sit for extended periods of time.
Must be able to lift and carry up to 30 lbs.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Experience:

Customer Service: 3 years (Preferred)
Management: 3 years (Preferred)
ERP Manufacturing: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in fairmont, wv

Customer Service Manager

Lead Customer Service Associate

Food Service Lead

Lead Customer Service Associate

Dining Services District Manager

Food Service Supervisor

Nutrition Supervisor, Patient Services

Lead Customer Service Associate

Lead Customer Service Associate

IT Service Manager (ITSM) Lead w/Secret Clearance

Lead Desktop Tech -- IS Technology - NORTH -- Mon Medical Center Main Campus

Service Manager

Fleet Service Manager

Supervisor Regional Operations Line and Substation - WV Substation Services - Morgantown Service Center

(On-site) ITS Support Center Manager - Information Technology Services

Manager - Steak Escape

Project Manager - Natural Gas Pipeline Services

Service Desk Agent

Supervisor, EEG & Sleep Services

Manager Ambulatory Services - Mult Dept - Cheat Lake

I want to receive the latest job alert for service manager in fairmont, wv

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