Job Title
Property Claims & Legal Operations Coordinator
Growth Track
Company
New England Property Services Group, LLC
Location
Fall River, Massachusetts
In office position
Compensation
$18.00 to $30.00 per hour, based on experience, demonstrated capability, availability, reliability, skill level, and overall alignment with the needs of the company.
Candidates who believe their background supports compensation at the higher end of the range should explain the specific value, experience, and skills they would bring to the role.
Job Type
Full time preferred
Some evenings and weekends may be required
Local travel within Massachusetts and Rhode Island required
Benefits
Paid time off
Introduction
New England Property Services Group, LLC is seeking a motivated, detail oriented, and highly organized individual who is interested in building real world experience at the intersection of property insurance claims, legal operations, regulatory work, client communication, and property related documentation.
This is not a traditional administrative role. This position is designed for candidates who want to develop practical skills in claim coordination, documentation, legal support, public records work, regulatory issues, and property related operations in Massachusetts and Rhode Island.
This role is best suited for candidates who are proactive, self directed, comfortable learning new systems, and able to identify what needs to be done without constant direction.
The role provides a structured growth path for individuals interested in building a long term career in claims, legal operations, regulatory work, public records, homeowner education, business development, or related operational support.
About NEPSG
New England Property Services Group, LLC is a general contracting and claim recovery company operating in Massachusetts, Rhode Island, and Connecticut. NEPSG assists with residential property damage claims involving events such as wind, rain, ice, snow, water overflows, and other covered causes of loss.
These claims may involve roofing, siding, interiors, ceilings, flooring, walls, cabinetry, mitigation, remediation, appraisal, litigation, claim documentation, payment recovery, and related insurance issues.
A significant portion of NEPSG’s work is performed throughout Rhode Island. The company is currently evaluating expansion into the Providence, Rhode Island area, and future roles may be based in or around Rhode Island depending on growth and operational needs.
Position Details
- Location: Fall River, Massachusetts, in office
- Possible future location: Providence, Rhode Island area
- Schedule: Full time preferred
- Remote work: Limited and only by approval
- Travel: Local travel within Massachusetts and Rhode Island required
- Compensation: $18.00 to $30.00 per hour, based on experience and capability
- Expected hours: Up to approximately 50 hours per week, depending on workload, meetings, events, and company needs
Role Overview
The Property Claims & Legal Operations Coordinator supports NEPSG’s day to day operations related to residential property damage claims, claim documentation, legal operations, file organization, client communication, property visits, regulatory work, and internal workflow.
This role involves a combination of office based coordination and occasional field support. Field support may include property visits, documentation collection, photographs, notes, meetings, inspections, events, or other work related activity in Massachusetts or Rhode Island.
The successful candidate must be comfortable working in a fast moving office environment where claim files, legal documents, project records, photos, estimates, invoices, policies, contracts, pleadings, correspondence, appraisal materials, receipts, and payment documents must be organized accurately and efficiently.
This role requires more than general administrative experience. We are looking for someone who can read instructions carefully, work with detailed records, follow up without constant prompting, communicate professionally, maintain confidentiality, and help NEPSG build better internal systems.
Core ResponsibilitiesClaims and Documentation
- Organize and maintain claim files from intake through completion
- Assist with claim intake, summaries, documentation, and file preparation
- Help ensure claim files are complete, structured, and ready for internal review, attorney review, appraiser review, or AI assisted review
- Organize contracts, assignments of claim, directions to pay, policies, estimates, invoices, receipts, photographs, appraisal materials, pleadings, correspondence, and related records
- Assist with scanning, saving, naming, and filing claim related documents
- Identify missing, duplicated, unclear, or misfiled documents
- Help prepare clean document packets for review by ownership, attorneys, appraisers, staff, or outside professionals
Legal and Administrative Support
- Assist with preparation of legal and claim related documents when assigned
- Support document filing, organization, tracking, and follow up
- Assist with legal operations support, regulatory research, public records work, claim documentation, and internal project tracking
- Maintain confidentiality and accuracy in all documentation
- Assist with communications to attorneys, appraisers, insurers, clients, vendors, opposing counsel, and internal staff when directed
- Track deadlines, reminders, follow up dates, meetings, claim response deadlines, appraisal deadlines, and internal task assignments
Coordination and Field Support
- Schedule inspections, meetings, and appointments when needed
- Attend property visits when needed to assist with documentation
- Take and organize photographs, notes, and supporting materials
- Attend meetings, inspections, networking events, political events, community events, or business events when requested
- Assist with homeowner education, client communication, relationship building, and follow up tasks when assigned
File Control and Office Support
- Assist with server folder organization and file naming
- Navigate project folders, subfolders, Google Drive, and other systems
- Follow strict naming conventions for files and folders
- Create and update spreadsheets, trackers, logs, file indexes, status reports, and project lists
- Assist with checking mail, scanning documents, organizing paper files, ordering supplies, using office equipment, and keeping work areas organized
- Use office tools such as scanners, printers, copiers, staple removers, letter openers, folders, binders, labels, and related supplies
Additional Exposure
Depending on performance, interest, reliability, and ability, this role may include exposure to:
- Regulatory filings
- Public records requests
- Rhode Island APRA related work
- Claim related legal processes
- Appraisal disputes
- Litigation support
- Presentation and documentation development
- Legislative and political issues
- Homeowner education
- Networking or business development events
- Internal systems development
Qualifications
- Strong organization and attention to detail
- Clear written and verbal communication
- Ability to manage multiple tasks and follow through independently
- Comfortable learning new systems and processes
- Professional demeanor and discretion
- Comfortable with confidential records
- Ability to ask questions when something is unclear
- Ability to avoid guessing when documents, instructions, or tasks are uncertain
- Ability to work in office
- Reliable independent transportation
- Willingness to travel within Massachusetts and Rhode Island when needed
- Willingness to attend occasional evening or weekend events when needed
Preferred Background
The following backgrounds may be helpful, but are not all required:
- Legal support
- Political science
- Criminal justice
- Public policy
- Regulatory work
- Public records work
- Administrative coordination
- Customer service
- Client communication
- Real estate
- Insurance
- Claims
- Accounting or bookkeeping
- Construction project documentation
- File organization
- Research
- Bilingual ability, especially Spanish or Portuguese
Office and Technical Skills
Because NEPSG has found that many candidates claim office experience but lack basic office skills, candidates must specifically describe their skill level with the tools and tasks listed below.
Candidates should not answer generally. Please explain your actual level of proficiency: none, beginner, basic, intermediate, advanced, or expert.
Microsoft Office and Email
- Microsoft Outlook
- Sending professional emails
- Replying to and forwarding email chains
- Attaching PDFs, Word documents, Excel files, and images to emails
- Requesting delivery receipts and read receipts
- Tracking emails for follow up
- Creating calendar events
- Creating reminders
- Creating tasks or follow up flags
- Searching Outlook for prior emails
- Saving emails as PDFs
- Microsoft Word
- Formatting letters and documents
- Using headers, footers, page numbers, tables, and track changes
- Microsoft Excel
- Creating basic spreadsheets
- Sorting and filtering data
- Using formulas
- Tracking deadlines, files, payments, or status columns
- Microsoft PowerPoint, if applicable
PDF and Document Handling
- Adobe Acrobat or other PDF software
- Combining PDFs
- Splitting PDFs
- Renaming PDFs
- Reducing PDF file size
- OCR or searchable PDF experience
- Adding page numbers or Bates style numbering
- Bookmarking PDFs
- Scanning documents
- Using a physical office scanner
- Saving scanned documents into correct folders
- Reviewing scans for missing pages or poor image quality
- Using a staple remover
- Using a letter opener
- Preparing documents for scanning
- Handling original documents carefully
File Management
- Navigating Windows folders
- Navigating server folders
- Navigating subfolders
- Creating folders
- Renaming files
- Following file naming conventions
- Sorting files by name, date, type, or size
- Identifying duplicate files
- Identifying misfiled documents
- Moving files without losing them
- Searching Windows folders
- Using Windows preview pane
- Working with Google Drive
- Working with OneDrive, Dropbox, SharePoint, or similar systems
- Uploading and downloading files from cloud storage
- Maintaining organized electronic files
Legal, Case Management, and Research Tools
- Clio
- Any other legal case management software
- Court filing systems
- Odyssey
- PACER
- Relativity
- Westlaw
- LexisNexis
- Any docket tracking system
- Any deadline or task management system
AI and Research Tools
Please identify whether you have used any of the following tools and describe your actual experience:
- ChatGPT
- ClaudeAI
- Microsoft Copilot
- Perplexity
- NotebookLM
- Google Gemini
- Grok
- Any other AI tool
Please explain whether you have used these tools for drafting, summarizing, research, document review, organizing notes, building outlines, creating spreadsheets, reviewing transcripts, creating presentations, or other work.
Transportation Requirement
This position requires reliable independent transportation.
Candidates must have access to their own reliable transportation during the workday so they can travel when needed for company related purposes, including property visits, inspections, appraisals, client meetings, attorney meetings, office errands, document drop offs, supply pickups, networking events, political events, business events, or other work related needs in Massachusetts or Rhode Island.
Reliance on another person for drop off or pick up transportation may not be sufficient if it limits the candidate’s ability to be fully utilized during work hours.
Growth Opportunity
This role may develop into positions involving:
- Legal operations support
- Regulatory or investigative work
- Claim management or coordination
- Public records research
- Appraisal support
- Litigation support
- Client communication
- Homeowner education
- Internal systems support
- Business development or outreach support
This role is particularly well suited for candidates with an interest in legal, political, regulatory, claims, or property related work who are seeking practical, hands on experience.
Important Application Process
To ensure a complete review of your background, candidates must complete both steps below.
Step 1
Apply through Indeed and complete all screening questions.
Step 2
Send a direct email from your personal email address to:
[email protected]
Subject Line Required:
Property Claims & Legal Operations Coordinator – [Your Full Name]
Your email must include:
- Your current and accurate resume in PDF format
- Written responses to all Required Candidate Questions listed below
- Your earliest available start date
- Your required compensation range
- Your availability for a 90 minute in person interview at our Fall River office
Applications submitted through Indeed without the requested direct email response may not be reviewed further.
Incomplete responses may result in the application being rejected.
This application process is part of the evaluation. The position requires attention to detail, written communication, follow through, file organization, and the ability to follow instructions. Candidates who do not follow the application instructions may not be considered.
Required Candidate Questions
Please answer each question in bullet format in your direct email.
- Have you read the full job description in its entirety?
- Do you understand that applying through Indeed alone is not enough for full consideration and that you must send a direct email with your resume in PDF format and written responses to these questions?
- Confirm your current city and state and your ability to commute to Fall River, Massachusetts.
- NEPSG may relocate its office operations to the Providence, Rhode Island area in the future. Would you be willing and able to work from a Providence area office if that occurs?
- What is your earliest available start date?
- Do you have any planned vacations, trips, classes, school obligations, law school plans, graduate school plans, medical appointments, family obligations, court obligations, or other commitments in the upcoming weeks or months that may affect your availability?
- What is your expected weekly availability, including specific days and hours?
- What compensation range are you seeking? Please identify your minimum required hourly rate.
- Do you have your own reliable transportation available during the workday?
- Are you comfortable traveling to properties, meetings, inspections, networking events, political events, or other work related locations in Massachusetts and Rhode Island when needed?
- Are you comfortable attending occasional events outside normal business hours, including evenings or weekends if needed?
- Describe your most relevant experience in organization, legal work, claim coordination, research, administrative support, customer service, property related work, political work, regulatory work, or public records work.
- Describe your experience organizing files, records, folders, documents, emails, photos, PDFs, spreadsheets, invoices, receipts, or other business records.
- Describe your experience working with confidential legal, claim, client, medical, financial, or business records.
- Describe your experience with client communication, customer communication, scheduling, follow up, intake, or coordinating with outside parties.
- Describe your experience with Microsoft Outlook, including sending emails, attaching documents, calendar entries, reminders, follow up flags, delivery receipts, read receipts, and searching prior emails.
- Describe your experience with Microsoft Word.
- Describe your experience with Microsoft Excel, including spreadsheets, sorting, filtering, formulas, trackers, logs, or reporting.
- Describe your experience with Adobe Acrobat or other PDF software, including combining PDFs, splitting PDFs, reducing file size, OCR, bookmarking, or organizing PDF documents.
- Describe your experience scanning documents, using a physical scanner, saving scanned documents into folders, and checking scans for completeness.
- Describe your experience navigating Windows folders, server folders, subfolders, Google Drive, OneDrive, Dropbox, SharePoint, or other cloud storage systems.
- Describe your experience following strict file naming rules.
- Describe your experience creating spreadsheets, trackers, logs, file indexes, status reports, deadline charts, or project lists.
- Describe your experience with legal software, case management software, Clio, court filing systems, docket systems, CRM systems, project management systems, or other office systems.
- Describe your experience using AI tools, if any, including ChatGPT, ClaudeAI, Microsoft Copilot, Perplexity, NotebookLM, Google Gemini, Grok, or similar tools. Please explain how you have used them.
- Are you comfortable with routine office tasks when needed, including checking mail, scanning documents, organizing paper files, using a staple remover, using a letter opener, ordering supplies, filing documents, and keeping work areas organized?
- Are you comfortable learning about residential property insurance claims, restoration work, appraisal disputes, legal operations, regulatory work, and public records work?
- Are you interested in a long term growth opportunity with NEPSG, or are you seeking a short term position?
- Please explain why you believe you would be a good fit for this role.
- Please provide at least three specific dates and times you are available for a 90 minute in person interview at our Fall River office.
Indeed Screening Questions
These are the shorter screening questions that may appear after clicking apply.
- Have you read the full job description in its entirety? Yes or No.
- Do you understand that full consideration requires a separate direct email with your PDF resume and written responses to the Required Candidate Questions? Yes or No.
- Are you able and willing to work in office in Fall River, Massachusetts? Yes or No.
- Do you have reliable transportation and the ability to travel to properties in Massachusetts and Rhode Island when required? Yes or No.
- Are you willing and able to attend occasional networking events, including evenings and weekends if needed? Yes or No.
- What is your earliest available start date?
- What is your minimum required hourly rate or compensation range?
Contact Information
Steven V. Ceceri
Owner & Operator
New England Property Services Group, LLC
1822 North Main Street
Second Floor Annex, Suite 001
Fall River, Massachusetts 02720
Direct: 401-419-1781
Email: [email protected]
Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Expected hours: 1.0 – 50.0 per week
Benefits:
- Paid time off
- Referral program
Application Question(s):
- Have you read the full job description in its entirety? (Yes/No)
- Do you understand that applying through Indeed alone may not include all requested information and that additional materials may be requested by email to complete your application? (Yes/No)
- Are you able and willing to work in-office in Fall River, MA? (Yes/No)
- Do you have reliable transportation and the ability to travel to properties located throughout Massachusetts and Rhode Island when required? (Yes/No)
- Are you willing and able to attend networking events, including some evenings and weekends if needed? (Yes/No)
- If selected, what is your earliest available start date?
- Please provide at least three (3) specific dates and times you are available for an in-person interview in Fall River, MA.
- What is your minimum required hourly rate or compensation range?
Work Location: In person
