Top 29 Help desk support Jobs in Fallbrook Ca

Customer Service Representative
Plum Paper —Vista, CA
- $21 - $25 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Office
- Wellness program
- Health savings account
Quick Apply
8d
IT Helpdesk Support Technician
Copan Diagnostics, Inc. —Murrieta, CA
- $28 - $30 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
IT Hardware Technician
Cumming Group —Murrieta, CA
- $20 - $24 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
IT Support/Field Technician
IT TechPros —Escondido, CA
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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IT Support Technician
Cumming Group —Murrieta, CA
- $24.04 - $28.85 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
Desktop Support Engineer (Independent Contract) Temecula, California
Axiom Technologies —Temecula, CA
- Full-time
- Mid-level
- Windows
- 3 years
Robotics Implementation Lead
Kellermeyer Bergensons Services —Oceanside, CA
- $60,000 - $70,000 a year
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Sanitation
Quick Apply
IT Coordinator
CASINO PAUMA —Pauma Valley, CA
- Weekends as needed
- Mid-level
- High school diploma or GED
- 1 year
System Administrator
MAGNAFLOW —Oceanside, CA
- $110,000 - $130,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
6d
Helpdesk Supervisor
Tech Guardian —Lake Elsinore, CA
- $70,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Applebee's Restaurant Systems Manager
Applebee's —Menifee, CA
- On call
- Research
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- 401(k)
Quick Apply
Regional Vendor Manager
Kellermeyer Bergensons Services —Oceanside, CA
- $65,000 - $85,000 a year
- Weekends as needed
- 5 years
- Analysis skills
- Travel
Quick Apply
Member Experience Manager
EōS Fitness —Temecula, CA
- $19.90 - $21.90 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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help desk support jobs near fallbrook ca

Customer Service Representative

Plum Paper -
Vista, CA

Quick Apply

Job Details

Full-time
$21 - $25 an hour
8 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Life insurance
Retirement plan
Paid sick time

Qualifications

Customer service
Administrative experience

Full Job Description

Plum Paper, a division of Avery Products Corporation is North America's best solution for handmade, fully customizable planners and notebooks. What began as a small venture, with design and personalization at the heart of it, has grown into a thriving and successful e-commerce business.

While our company has grown significantly in the last decade, we've never lost that hand-crafted, design-first spirit. We have a vibrant, collaborative workplace culture and we work hard, but we love what we do! If you enjoy the challenge of a fast-paced environment and the company of some truly dynamic individuals, then Plum Paper is the place for you.

Why this role matters

Because every Plum Paper product is customizable, our customers ask us for things no off-the-shelf company ever hears. Our Customer Service Representatives are the people who turn those requests into great outcomes and who help us learn from every one of them. Warm, human, genuinely helpful service is our differentiator, and our CSRs are always looking for their next "wow" moment.

What We Offer:

A collaborative, inclusive, energetic work environment with talented workforce. Opportunities for professional development and career advancement.
Competitive Hourly Pay Rate - $21.00 - $25.00 based on knowledge, skills and relevant work experience.
Quarterly Bonus Potential
Work Life Balance: 12 Company Paid Holidays, Paid Vacation and Paid Sick Time
Great comprehensive benefits program including Medical, Dental, Vision, Short Term & Long Term Disability programs, Company paid Life Insurance, and Wellness Incentives.
Excellent 401K Retirement Program with very generous company match.

What you'll do

Deliver outstanding written support. Today we support customers primarily by email. We're actively launching live chat, and phone support is on our roadmap. You'll help us stand up and shape these new channels as we grow.
Champion custom requests with sound judgment. Interpret customer special requests, work with our production team to determine what we can accommodate, and communicate options and pricing clearly and transparently, including graciously saying no when a request falls outside what our current process supports.
Solve problems end to end. Help customers with product information, advice, and solutions, aiming to exceed expectations in every interaction. Prioritize incoming communications, act quickly on time-sensitive requests, and stay in close contact with our production team. Handle order entry as needed, troubleshoot delivery inquiries and submit claims with our shipping carriers when needed.
Feed the product feedback loop. Tag and categorize inquiries in our help desk so we can spot trends, and report issues affecting customer satisfaction with our website or products to the right teams. What customers tell you directly shapes what we build next.
Help us improve how we work. We're a growing team actively upgrading our tools and processes. You'll document workarounds, test new workflows, and help keep our macros and FAQ content accurate and current.
Be a strong team player. Participate and engage in team meetings and perform other related duties as assigned.

What you'll bring

A minimum of two years of customer service experience, along with comfort performing general administrative duties.
Post-secondary education is a plus, but not required.
Excellent written communication: you write clear, warm, concise emails that make complicated things simple such as pricing differences, production constraints, why a color looks different on two screens, all while keeping our friendly voice.
Hands-on experience with a help desk platform such as Help Scout, Freshdesk, or Gorgias, plus proficiency in Microsoft Office and strong general computer skills. Navigating multiple applications with speed and accuracy is part of our everyday life. Familiarity with AI tools for improved efficiency is a plus!
Exceptional spelling, grammar, and mathematical skills, with the accuracy and attention to detail to manage many moving pieces across every customer interaction.
The ability to multitask, prioritize, and stay composed when volume is high.

You'll thrive here if you…

Treat customers the way you'd treat a good friend or family member, with empathy, patience, and a pleasant manner.
Quickly assess situations and take initiative to find solutions, working independently while being a true, collaborative team player.
Adapt easily to new and changing products, and enjoy conveying new information to customers quickly and simply.
Welcome coaching and feedback as tools for growth, using them to achieve individual and team performance goals.
Notice great (and not-so-great) customer service out in the real world and learn from it.

What success looks like in your first 90 days

You're independently resolving the majority of email inquiries within our response-time and quality standards.
You know our product line well enough to confidently guide customers through customization options and will know when to loop in production on a special request.
You're consistently tagging inquiries so trends are visible, and you've flagged at least a few recurring issues or FAQ gaps worth fixing.
You're contributing in team meetings and ready to help as we launch live chat.

Good to know

Our busy seasons: planner demand peaks around back-to-school (late summer) and the new year (December–January). Volume rises during these windows, and we plan schedules and time off around them. We'll always be upfront with you about what to expect.

Location and schedule: this is a hybrid role with 3 days per week onsite at our company headquarters in Vista, CA, Monday through Friday, 8:00 a.m. to 4:30 p.m. Pacific Time.

All offers of employment are based on the successful completion of a pre-employment background check. Plum Paper, division of Avery Products is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.

Thank you for your interest and considering this opportunity! Please send resume when responding.

Pay: $21.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

Customer service: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in fallbrook ca

Customer Service Representative

IT Helpdesk Support Technician

IT Hardware Technician

IT Support/Field Technician

IT Support Technician

IT Technician

Desktop Support Engineer (Independent Contract) Temecula, California

Robotics Implementation Lead

IT Coordinator

System Administrator

Helpdesk Supervisor

Applebee's Restaurant Systems Manager

Regional Vendor Manager

Member Experience Manager

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