Top 120 Helpdesk manager Jobs in Falls Church, Va

Helpdesk Lead
Computer World Services —Washington, DC
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Program Manager (PgM)
E Logic —Washington, DC
- Full-time
- Mentoring
- Contracts
- Senior level
Quick Apply
Help Desk Manager
E Logic —Washington, DC
- From $50,000 a year
- Full-time
- 5 years
- Supervising experience
- Senior level
Quick Apply
Help Desk Manager
Stanley Martin Homes, LLC —Reston, VA
- $110,600 - $128,600 a year
- 8 hour shift
- Experience equivalent to degree accepted
- Senior level
- Business
- Paid parental leave
- Health savings account
Quick Apply
Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
Service Desk Manager
Alliance Defending Freedom —Arlington, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
4d
Technology Support Specialist - Service Desk (Fixed-Term)
National Geographic Society —Washington, DC
- $29.69 - $31.25 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Help Desk Manager
SiloSmashers —Arlington, VA
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Helpdesk Support Lead
Tripoint Solutions LLC —Washington, DC
- $56,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Help Desk Specialist
software control inc —McLean, VA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Help Desk Specialist I (Copyright)
Computer World Services —Washington, DC
- $50,000 - $59,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
Technology Services Specialist
National Wildlife Federation / NWF —Reston, VA
- $60,000 - $70,000 a year
- Hybrid work
- Background check
- Research
- Mid-level
- Dental insurance
- Tuition reimbursement
Quick Apply
Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance

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helpdesk manager jobs near falls church, va

Helpdesk Lead

Computer World Services -
Washington, DC

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Job Details

Full-time
$120,000 - $130,000 a year

Qualifications

ITIL Certification
ServiceNow Certified System Administrator (CSA)
High school diploma or GED
ServiceNow
CompTIA Security+
IT department experience
Ticketing system technical support

Full Job Description

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC & MAC, iPhone, YubiKey, and printer problems).

Key Tasks & Responsibilities

Answer and triage all requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.
Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Manage day-to-day work assignments of help desk personnel and reporting of issues/outages to management.
Perform root cause analysis and analyze trends to remediate issues at the enterprise level.
Coordinate and collaborate with other teams within IT on issues and reporting to staff.
Identify and resolve problems with all automation hardware, software, systems and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.
Document all requests or resolutions in ServiceNow ticketing system.
Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
Install, configure and troubleshooting common Network Protocols, to include, but not be limited to, TCP/IP and wireless protocols.
Install, troubleshoot and perform repairs for terminals, mobile devices, peripherals and software.
Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanner, FAXs and other software and peripherals.
Provide requested reports derived from information contained in ServiceNow Or JIRA
Inventory, Monitor, troubleshoot, and resolve all operational and software problems associated with IT equipment, network and stand-alone printers

Education & Experience

Bachelor’s Degree desired. High School diploma required
1-2 years of IT operations experience.
Relevant experience and/or certifications may be substituted for degree requirements
Experience in a Microsoft computer support environment

Certifications

ITIL 4
HDMI- CSR
ServiceNow -Admin
Sec +

Security Clearance

Public Trust High (Tier 4/BI) Risk Level
Must be a US citizen or Lawful Permanent Resident

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Full on-site work at the D.C. office

$120,000 - $130,000 a year

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

helpdesk manager jobs in falls church, va

Helpdesk Lead

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Program Manager (PgM)

Help Desk Manager

Help Desk Manager

Manager, IT Service Desk & End User Services

Service Desk Manager

Technology Support Specialist - Service Desk (Fixed-Term)

Service Desk Manager

Service Desk Lead

Help Desk Manager

Helpdesk Support Lead

HelpDesk Specialist

Service Desk Manager

IT Support Technician I

Help Desk Specialist

Help Desk Specialist I (Copyright)

Technology Services Specialist

Help Desk Manager Level I

Service Desk Manager

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