Top 122 Customer success manager Jobs in Falls Church Va

Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Customer Success Manager
Citian —Washington, DC
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance
Customer Success Operations Manager
ProctorU Inc. —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Strategic Customer Success Manager, Federal
Handshake —Washington, DC
- $168,000 - $210,000 a year
- Full-time
- Business development
- Presentation skills
- Training & development
- Paid parental leave
- Health insurance
Quick Apply
11h
Account Manager
i360 —Arlington, VA
- $80,000 - $120,000 a year
- Pass drug screening
- Mid-level
- Communication skills
- Paid parental leave
- Health savings account
11d
Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Senior Customer Success Manager, Health Systems
The Health Management Academy —Arlington, VA
- $130,000 - $150,000 a year
- 6 years
- Up to 50% travel
- Travel
Quick Apply
Customer Success Manager
VanishID —Washington, DC
- Full-time
- Remote
- PMP
- Writing skills
- Mid-level
- Paid parental leave
- Health savings account
3d
Principal Customer Success Manager - Veza
ServiceNow —Washington, DC
- $148,400 - $259,700 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
11d
Customer Success Manager
Appian Corporation —McLean, VA
- $125,000 - $250,000 a year
- Office
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Disability insurance
Quick Apply
11d
Customer Success/Service Delivery Lead
Koniag Government Services —Washington, DC
- $130,000 - $147,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
10h
Customer Success Manager
nitra —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
Enterprise Customer Success Manager
VisibleThread —Arlington, VA
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Flexible schedule
Quick Apply
8d
Customer Success Manager - Core (Public Sector/Federal Civilian)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Customer Success Manager (Public Sector)
Appian Corporation —McLean, VA
- $125,000 - $250,000 a year
- Bachelor's degree
- Travel
- Mentoring
- Employee stock purchase plan
- Disability insurance
Quick Apply
11d
Senior Manager, Customer Success Systems
Sodexo —North Bethesda, MD
- $86,275 - $133,870 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
2d
Senior Customer Success Manager
CORAS —McLean, VA
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- Military
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
US Customer Success Manager
Famly —Arlington, VA
- $67,000 - $73,000 a year
- Full-time
- Mid-level
- Office
- Children
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager
IOTAP Inc. —Reston, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Project management
Quick Apply
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance

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Client Success Manager

Trivium -
Washington, DC

Quick Apply

Job Details

Full-time
$70,000 - $120,000 a year

Benefits

Paid time off

Qualifications

Social media advertising
Managing customer accounts
Contractor management
Customer relationship building
Client onboarding
Customer retention strategy
Facebook Advertising
Standard Operating Procedures (SOPs) implementation
Coaching
Slack
Performance Reporting
Data reporting
Incident Escalation
Asana
Managing clients in a customer support role
Customer relationship management
Mentoring
SEO
Digital project management boards
Facebook
Senior level
Account management
Marketing agency experience
Escalation handling
Process management
Standard operating procedures (SOPs)
Standard operating procedures drafting

Full Job Description

Customer Success Manager

Remote · Eastern Time Zone · Full-time · 9am–6pm ET

Read this part first.

This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly report and call it account management.

We're looking for one person who owns the client relationship completely — from day one onboarding through retention, escalation, and everything in between. You anticipate problems before clients feel them. You keep expectations accurate. You make clients feel like the smartest decision they made was joining us.

If you've been reactive your whole career, this isn't your seat. If you've been the one holding accounts together when things get hard — and making clients stay because of how you showed up — keep reading.

ABOUT THE FIRM

We are a high-ticket coaching, consulting, and implementation firm working exclusively with $1M–$10M+ agency owners. We help them transform from talent-heavy, owner-dependent businesses into high-margin, scalable operations through high-level masterminds, implementation intensive programs, and advanced AI-agent integration. We are a systems-first company. We don't just teach the standard — we build it.

We are the #1 fastest-growing coaching program for marketing agencies, with 225+ agencies joining us in the last 12 months. We were built by two founders who've lived it — one scaled his agency from zero to $500K a month and exited in a multi-million dollar deal in three and a half years. The other has run his agency for seven years, been at multi-seven-figures for over five years steady, and his business is fully run by his team. Two founders, two paths, same destination.

WHAT'S HAPPENING RIGHT NOW

This is the moment you join. The company is in motion across four major fronts:

Flagship Event: Hosting roughly 200 agency owners across four days in Las Vegas (June 11–14)
Geographic Expansion: Scaling into the United Kingdom market
AI Integration: Deploying a full AI agent infrastructure across the business
HQ Buildout: Establishing a flagship destination headquarters for the agency industry

The person who joins now is not joining a finished company. They are joining a company being built.

The role

This is not a standard CSM position. You are the face of the company to every client you own. You onboard them, guide them, report to them, and retain them. You work alongside our marketing and fulfillment teams to make sure what we're delivering is matching what we promised — and when it isn't, you're the first to know and the first to fix it.

You will also help build the function itself. That means writing SOPs, creating process where none exists, and eventually mentoring the next layer of CSMs as the team grows.

The person who joins now is not stepping into a finished machine. They are helping build one.

What you'll own

Client relationships

You are the main point of contact from the moment a client signs. You onboard them, run their weekly or monthly check-ins depending on service type, manage expectations clearly, and make sure they always know where things stand. Response time during working hours is within one hour — no exceptions.

Retention

You don't wait for clients to raise concerns. You see the signals early and you move on them. When things get hard — and they will — you handle it with confidence and professionalism. You don't escalate because it's uncomfortable. You escalate because it's the right call.

Reporting & performance

You track what matters, communicate it clearly, and tie it back to client goals. You work with internal teams to make sure the data reflects reality — and you explain it to clients in plain language, not jargon.

Process & team

You build the documentation. You write the SOPs. As the team grows, you become the person new CSMs learn from. This is a leadership track, not a static seat.

Who you are

You own the relationship fully. Not just the happy parts.
You have real agency experience managing clients in digital marketing — SEO, paid social, or both.
You communicate clearly under pressure. Clients trust you because you're straight with them.
You are high-detail and proactive. You don't wait to be asked — you already did it.
You know GoHighLevel, Asana, Slack, and can pick up new tools fast.
You're interested in building — process, team, and your own career.

Requirements

What you've done

3+ years in a CSM, account management, or client success role — preferably inside a marketing agency
Managed clients across SEO and/or Facebook Ads with measurable retention outcomes
Navigated difficult client conversations without losing the account or your professionalism
Built or contributed to SOPs, processes, or team infrastructure
Worked independently in a fully remote environment without needing hand-holding

Bonus, not required: experience managing contractor relationships or working with service-based clients at scale.

What tells us you're the one

You can walk us through a client you retained when things were going sideways — what happened, what you did, and what the outcome was. People who've actually done this work answer that in their sleep.

You think in systems, not tasks. And you can explain what you'd do in month one before anyone asks.

Interview process

Complete the Culture Index survey
Initial screen with recruiting team
Interview with our internal operations lead
Final interview with the founders

Benefits

What you'll get

Competitive base
Fully remote, Eastern Time hours
Paid time off
A real path to leading your own team
A company that documents everything and keeps building — you won't be operating in chaos

How to apply

Send your resume and answer the application questions

This team is building something. The only question is whether you're in it.

Quick Apply

Refine Your Search

customer success manager jobs in falls church va

Client Success Manager

Customer Success Manager

Customer Success Operations Manager

Strategic Customer Success Manager, Federal

Account Manager

Manager, Customer Success Lead

Senior Customer Success Manager, Health Systems

Customer Success Manager

Principal Customer Success Manager - Veza

Customer Success Manager

Customer Success/Service Delivery Lead

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager - Core (Public Sector/Federal Civilian)

Customer Success Manager (Public Sector)

Senior Manager, Customer Success Systems

Senior Customer Success Manager

US Customer Success Manager

Customer Success Manager

Customer Success Operations Manager

I want to receive the latest job alert for customer success manager in falls church va

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