Top 366 Customer representative Jobs in Falmouth Me

Customer Service Representative
Patrons Oxford Insurance Company —Portland, ME
- $47,500 - $50,000 a year
- 8 hour shift
- Background check
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
Parts Counter Representative
Ballard Truck Center —Portland, ME
- $24 - $32 an hour
- Dealership
- Computer literacy
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Customer Service/Sales Support Representative
Material Handling Sales, Inc. —Yarmouth, ME
- $49,500 - $55,000 a year
- Urgently hiring
- Microsoft Excel
- Customer service
- Research
- Relocation assistance
- Health insurance
Quick Apply
Retail Customer Service Associate
FedEx Office —Portland, ME
- $17.00 - $19.98 an hour
- Full-time
- High school diploma or GED
- Project management
- Cleaning
- Health insurance
- Dental insurance
Retail Customer Service Associate
FedEx Office —Portland, ME
- $17.00 - $19.98 an hour
- Full-time
- Maintenance
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
11d
Generator Sales Representative
Pow'r Point Generator Power Systems —Saco, ME
- Full-time
- Customer service
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Cashier Team Member
Big Apple —Gray, ME
- $16.50 an hour
- Full-time
- Merchandising
- English
- 21 years or older
- Paid holidays
- Employee discount
Quick Apply
Remote Supports Consultant - Human Services
SafeinHome —Portland, ME
- $70,000 - $95,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
Quick Apply
Part Time Nabisco Merchandiser
Mondelēz International —Windham, ME
- $19.94 - $21.94 an hour
- Part-time
- 18 years or older
- Merchandising
- Driver's License
- Mileage reimbursement
- Employee assistance program
Quick Apply
Entry Level Sales Representative
Renewal by Andersen | Esler Companies —Portland, ME
- $19 - $35 an hour
- Urgently hiring
- No experience needed
- Office
- US work authorization
- Paid training
- Paid holidays
6d
Entry Level Sales Representative
Renewal by Andersen | Esler Companies —Freeport, ME
- $19 - $35 an hour
- Urgently hiring
- No experience needed
- Office
- US work authorization
- Paid training
- Paid holidays
6d
Entry Level Sales Representative
Renewal by Andersen | Esler Companies —Saco, ME
- $19 - $35 an hour
- Part-time
- No experience needed
- Office
- US work authorization
- Paid training
- Paid holidays
6d
Door-to-Door Fiber Internet Sales Representative
GoNetspeed —Portland, ME
- $70,000 - $125,000 a year
- Full-time
- Background check
- No experience needed
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
6d
Gas Attendant Team Member
CN Brown —Cumberland, ME
- $18.50 an hour
- Full-time
- English
- 21 years or older
- Outdoor work
- Paid holidays
- Tuition reimbursement
Quick Apply
Service & Sales Support Technician
Montalvo —Gorham, ME
- $45,000 - $60,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Meat Manager
Shaws —South Portland, ME
- From $22 an hour
- Overtime
- 18 years or older
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
7d
Brand Ambassador - Maine, Massachusetts, New Hampshire, Rhode Island & Vermont
JF Fabrics —Portland, ME
- From $40,000 a year
- Email
- Sales
- Social media management
- Mid-level
Quick Apply
Sales
F.M. Abbott Power Equipment —East Waterboro, ME
- $20 - $25 an hour
- Full-time
- Bilingual
- Sales
- Customer service
- Health insurance
- 401(k)
Quick Apply
Store Assistant Manager
Circle K —Freeport, ME
- From $19 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
1d
Jewelry Service Consultant
Day's Jewelers —South Portland, ME
- $20 - $27 an hour
- Weekends as needed
- OSHA
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply

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Customer Service Representative

Patrons Oxford Insurance Company -
Portland, ME

Quick Apply

Job Details

Full-time
$47,500 - $50,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching
Professional development assistance
Flexible schedule
Referral program

Qualifications

Teamwork
Interpersonal skills
Writing skills
Employee relationship building
Research
Windows
High school diploma or GED
Attention to detail
Desktop applications
Computer skills
Productivity software
Delegation
Analytics

Full Job Description

Position Summary: The Customer Service Representative (CSR) is responsible for providing exceptional customer service to agents, insureds, and internal stakeholders within the accounting department. This role covers general operational duties, responds to customer inquiries, and supports other areas of the accounting department as needed. The CSR also has the opportunity to assist other departments when required.

This is a hybrid role, allowing the candidate to work in the office three days per week and remotely for up to two days, depending on coverage needs.

Principal Accountabilities:

1. Job Knowledge:

Able to thrive in a fast-paced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures.
Maintain comprehensive knowledge of all potential payment plan options, which differ by product.
Analyze policy changes mathematically, anticipating expected financial outcomes.
Use critical thinking to identify issues and unexpected outcomes, and take corrective action when necessary.
Balance the expectations of agents and customers along with upholding the company policies and procedures.
Identifies, analyzes and researches billing issues, working cross-functionally with the accounting department to resolve.
Follows company guidelines regarding policy reinstatements.

2. Judgement:

Address customer inquiries, ensuring timely and accurate responses following company guidelines and procedure
Determine the most effective approach for resolving issues, and recognize when to escalate matters to appropriate departments for further review or resolution.
Balance customer satisfaction with company policies and guidelines, ensuring positive outcomes while maintaining compliance.
Prioritize tasks based on urgency and impact, ensuring that all needs are addressed efficiently, both internally and externally.
Evaluate special requests such as exceptions, discounts, or account adjustments based on company policy and customer history, determining appropriate action.
Determine when to take on additional tasks or delegate, ensuring team efficiency and workload balance.

3. Delivery and Productivity

Respond to customer inquiries via phone and email, providing accurate and timely information.
Process billing changes and endorsements, ensuring accuracy and adherence to company guidelines.
Monitor incoming and outgoing mail, ensuring prompt sorting, delivery, and processing.
Assist in front door monitoring duties and handle related tasks as necessary.

4. Analysis/Business Insight/Compliance:

Research and resolve billing, claims, and underwriting issues, providing clear explanations to customers.
Analyze recurring issues and identify trends, reporting key findings to management for process improvement.
Use software tools and systems efficiently to manage and resolve customer inquiries.

5. Communication, Relationship Building, and Teamwork:

Communicate complex issues in a clear, concise, and professional manner, adjusting communication style to fit the customer’s needs.
Maintain a courteous and pleasant tone, projecting confidence during all customer interactions.
Effectively handle emotional customer situations, diffusing tension and escalating when necessary.
Foster positive relationships with internal departments to ensure smooth collaboration on cross-functional tasks.

6. Leadership:

Demonstrate professionalism and integrity in all actions and communications.
Support team members and departments as needed, showing flexibility in taking on new tasks and responsibilities.
Exhibit initiative by proposing process improvements to enhance customer service and operational efficiency.

Job Requirements:

Experience:

Two years of experience in customer service roles preferred.
Experience working with automated insurance systems preferred.

Education:

College degree preferred; however, a high school diploma with a minimum of four years of relevant work experience will be considered.

Skills:

Strong verbal and written communication skills, with the ability to convey information clearly and courteously.
Proficiency in Windows-based PC applications, with the ability to learn and adapt to various software programs.
Strong analytical skills, with attention to detail and the ability to multitask effectively under deadlines.
A customer-focused mindset with the ability to resolve issues promptly and efficiently.

Values:

Alignment with the company's mission of enhancing financial security and benefiting policyholders by managing risk and delivering exceptional service.
Demonstrates a commitment to providing a rewarding and positive workplace, conducting all interactions with integrity and professionalism.

Job Type: Full-time

Pay: $47,500.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program

Shift:

8 hour shift
Day shift

Ability to Commute:

Portland, ME 04102 (Required)

Ability to Relocate:

Portland, ME 04102: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Portland, ME 04102

Quick Apply

Refine Your Search

customer representative jobs in falmouth me

Customer Service Representative

Parts Counter Representative

Customer Service/Sales Support Representative

Retail Customer Service Associate

Retail Customer Service Associate

Generator Sales Representative

Cashier Team Member

Remote Supports Consultant - Human Services

Part Time Nabisco Merchandiser

Entry Level Sales Representative

Entry Level Sales Representative

Entry Level Sales Representative

Door-to-Door Fiber Internet Sales Representative

Gas Attendant Team Member

Service & Sales Support Technician

Meat Manager

Brand Ambassador - Maine, Massachusetts, New Hampshire, Rhode Island & Vermont

Sales

Store Assistant Manager

Jewelry Service Consultant

I want to receive the latest job alert for customer representative in falmouth me

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