Top 23 Senior concierge Jobs in Far Rockaway Ny

Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
13d
Sr Analyst, Presentations
Ross Stores —New York, NY
- $81,000 - $105,000 a year
- Microsoft Outlook
- Merchandising
- Mid-level
- Employee stock purchase plan
- Paid holidays
Senior HR Business Partner, GTM
Decagon —New York, NY
- $190,000 - $240,000 a year
- Full-time
- Office
- 8 years
- Senior level
- Health insurance
- Dental insurance
Senior GTM Recruiter
Decagon —New York, NY
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Office
- Senior level
- 4 years
- Health insurance
- Dental insurance
Concierge
Sunrise Senior Living —New York, NY
- $17.15 - $21.45 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
Senior Technical Recruiter
Decagon —New York, NY
- $180,000 - $240,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Senior level
- Health insurance
- Dental insurance
Senior Client Onboarding Manager
Progyny, Inc —New York, NY
- $90,000 - $110,000 a year
- Email
- 6 years
- Office
- Master's degree
- Health insurance
- Dental insurance
Senior Revenue Operations Manager
Savvy Wealth —New York, NY
- $154,000 - $195,000 a year
- Full-time
- Hybrid work
- System design
- Office
- Analysis skills
- Health savings account
- Paid holidays
Overnight Concierge
Sunrise Senior Living —New York, NY
- $17.15 - $21.45 an hour
- Overnight shift
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
2d
Senior Strategic Growth Associate, Advisor Recruiting
Savvy Wealth —New York, NY
- $80,000 - $120,000 a year
- Full-time
- Remote
- Research
- Office
- 3 years
- Health savings account
- Paid holidays
Concierge
United Hebrew of New Rochelle - Human Resources —New Rochelle, NY
- From $21 an hour
- Full-time
- Ability to walk for extended periods
- HIPAA
- High school diploma or GED
Quick Apply
13d
Senior Front Office Manager
The New Yorker Hotel —New York, NY
- $70,000 - $85,000 a year
- Full-time
- Windows
- Hotel
- Supervising experience
Senior Global Partnerships Manager, Automotive
Sotheby's —New York, NY
- $100,000 - $130,000 a year
- Marketing
- Office
- Bachelor's degree
Senior Client Associate
Savvy Wealth —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Remote
- CPA
- Bachelor of Science
- Office
- Health savings account
- Paid holidays
Senior Client Associate (West Coast)
Savvy Wealth —New York, NY
- $70,000 - $75,000 a year
- Full-time
- Remote
- CPA
- Bachelor of Science
- Office
- Health savings account
- Paid holidays
2d
Concierge
Brandywine Senior Living at Huntington Terrace —Melville, NY
- $18 - $20 an hour
- Monday to Friday
- Mid-level
- High school diploma or GED
- 2 years
- Free parking
- Paid time off
Quick Apply
8d
Senior Director, Talent Solutions
Per Scholas —New York, NY
- $90,000 - $95,000 a year
- Mentoring
- Contracts
- IT
- Paid parental leave
- AD&D insurance
Quick Apply
Senior Manager, Talent Solutions
Per Scholas —Bronx, NY
- $70,000 - $75,000 a year
- 5 years
- Data analysis skills
- Research
- Paid parental leave
- AD&D insurance
Gallery Concierge
Brightview Senior Living, LLC —Holmdel, NJ
- $19.50 - $22.50 an hour
- Part-time
- Serving
- Apartments
- Entry level
- Health insurance
- Dental insurance
Concierge
Lutheran Senior LIFE —Jersey City, NJ
- $17 - $18 an hour
- Full-time
- Critical & Intensive Care
- Older adults
- 1 year
- Wellness program
- Paid holidays
Quick Apply

I want to receive the latest job alert for senior concierge in far rockaway ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior concierge jobs near far rockaway ny

Senior Lead Customer Support

Moxie
Brooklyn, NY

Apply Now

Job Details

Full-time
$127,935 - $156,365 a year
13 days ago

Qualifications

Live chat
Managing technical support teams
Management
Texting/chatbox tools
Organization design
Automation
Monitoring compliance data
Managing teams in a customer support role
Tooling
Customer satisfaction tracking
Process design
System design
Incident Escalation
Global team management
Hiring
Collaboration with product development teams
Budget planning
Team training
Customer support ticket management
Resolving technical support tickets
AI-driven automation
Senior level
Cross-functional team management
Cross-functional communication
Organizational budget management
Under 1 year
Service level agreement (SLA) management

Full Job Description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

Senior Lead Customer Support

We're looking for a Senior Lead Customer Support to build and own Moxie's entire customer support organization — top to bottom. This isn't a narrow function to inherit; it's a full-scope build spanning our AI-powered self-service layer, a new frontline support team you'll build from the ground up, and a clear model for how and when to leverage subject matter experts embedded across the business — all of which need to be unified under one tiered structure and one service standard.

You'll also be stepping into a strategic ownership role: designing the escalation lattice that connects self-service frontline support the right internal expert, owning the department budget, and setting the multi-year vision for a support org that's competitive with Moxie's peers. The vision is that no Moxie practice ever has to wonder where to turn. This role exists to build a single front door — one place where any question, from any practice, gets a fast and helpful answer, and where nothing falls through the cracks.

Our objectives for the role

Own Moxie's support organization end-to-end — from Tier 0 AI-powered self-service (administered via Intercom/Fin) to a Tier 1 frontline team you'll develop and lead, through to subject matter experts across the business — unifying all of it under one tiered model and one service standard.
Design the escalation lattice in partnership with subject matter experts across the company: mapping what gets resolved through AI, what belongs to the core support team, and what escalates to a specialist — either automatically based on question type or after Tier 1 has already engaged. This is one of the most strategic early deliverables of the role.
Own Tier 2 SLA accountability: Tier 2 subject matter experts are embedded in their functional teams (Engineering, Implementation, etc.) but are accountable to agreed-upon SLAs for response time, resolution, and CSAT. You'll track compliance, surface trends, and partner with functional managers to address gaps — without owning those teams directly.
Train a new Tier 1 support team against a documented playbook you build.
Own and drive Moxie's core support metrics — CSAT, Tier 0 deflection rate, live chat response time, SLA adherence, and % of tickets resolved without reaching a PSM — establishing baselines, then ramping toward targets that are competitive with Moxie's peers.
Build a data-backed, multi-year vision for what "excellent support" looks like at Moxie, becoming the org's go-to authority and a "voice of the customer" partner to Product, Engineering, Marketing, and Sales.

We're looking for:

A track record of building or turning around a customer support organization end-to-end — not just managing an existing team, but designing the operating model itself.
Experience managing AI-assisted support tooling (e.g., Intercom/Fin or similar) and a clear point of view on where automation should and shouldn't own the resolution path.
Experience hiring, training, and managing offshore support teams, ideally including building a Tier 1 function.
Comfort operating in a dotted-line accountability model — driving SLA compliance and escalation behavior across teams you influence but don't directly manage.
Comfort translating support performance into metrics that resonate cross-functionally (CSAT, deflection, SLA adherence, response time).
A systems-building mindset: someone who'd rather design the right operating model than patch the current one, and who can operate with full autonomy in an early-stage, fast-moving environment.

Why Join Us?

This is a rare, full-scope build: an entire support organization — AI, concierge, reps, and a brand-new offshore team — yours to design and unify under one standard of excellence, not a function to inherit.
You'll be building the single front door for all Moxie practice support — a strategic company priority with real cross-functional reach and direct visibility to senior leadership.
Real cross-functional reach and a direct, visible line to a strategic company priority: freeing PSMs to focus on strategic practice partnership instead of firefighting.
Full ownership and autonomy in an early-stage environment moving from startup to scale-up.

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

Compensation Range: $127,935 - $156,365

Apply Now

Refine Your Search

senior concierge jobs in far rockaway ny

Senior Lead Customer Support

Sr Analyst, Presentations

Senior HR Business Partner, GTM

Senior GTM Recruiter

Concierge

Senior Technical Recruiter

Senior Client Onboarding Manager

Senior Revenue Operations Manager

Overnight Concierge

Senior Strategic Growth Associate, Advisor Recruiting

Concierge

Senior Front Office Manager

Senior Global Partnerships Manager, Automotive

Senior Client Associate

Senior Client Associate (West Coast)

Concierge

Senior Director, Talent Solutions

Senior Manager, Talent Solutions

Gallery Concierge

Concierge

I want to receive the latest job alert for senior concierge in far rockaway ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected