Top 184 Customer service team lead Jobs in Fargo, Nd

Customer Service Specialist Intermediate
Minnesota State —Moorhead, MN
- $21.12 - $29.73 an hour
- Full-time
- Management
- Mid-level
- Office
- Paid parental leave
- Paid holidays
8d
Financial Aid Support Specialist - Customer Service Specialist Intermediate
State of Minnesota - MN St Colleges & Universities —Moorhead, MN
- $21.12 - $28.01 an hour
- Online Application
- Management
- Mid-level
- Office
- Paid parental leave
- Paid holidays
7d
(USA) Member Team Lead AM FT
Sam's Club —Fargo, ND
- $22 - $30 an hour
- Full-time
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Member Team Lead AM FT
Sam's Club —Fargo, ND
- $22 - $30 an hour
- Full-time
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
8d
Customer Service Rep I
Noridian Healthcare Solutions —Fargo, ND
- $15.66 - $20.60 an hour
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
2d
Clean Team Lead
Walmart —Fargo, ND
- $21 - $34 an hour
- Full-time
- High school
- Sanitation
- Mid-level
- Paid jury duty
- Disability insurance
8d
Customer-Food Service
Kwik Trip —Fargo, ND
- $16.00 - $21.70 an hour
- Weekends as needed
- Serving
- Customer service
- Cash register
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Amanda Nelson - State Farm Agent —Moorhead, MN
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Sr. Operations Manager
Amazon.com Services LLC —Fargo, ND
- $121,500 - $164,400 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
1d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —West Fargo, ND
- $18.02 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12d
Sales , Local Marketing, and Lead Generation Specialist
American Family Insurance —Moorhead, MN
- $25 - $50 an hour
- Full-time
- English
- Mid-level
- Office
- Paid training
- 401(k)
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Fargo, ND
- From $18.02 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. —Fargo, ND
- $15.77 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
LTL transportation Operations Manager
Dynamix SearchForce, Inc —Fargo, ND
- Full-time
- Local
- Pass drug screening
- CDL A
- Relocation assistance
- Opportunities for advancement
Quick Apply
Soybean Plant Team Lead
CGB Enterprises, Inc. —Casselton, ND
- $30.67 - $38.57 an hour
- Extended hours
- Background check
- Customer service
- Ability to walk for extended periods
- Paid training
- Health savings account
Guest Service Sales Specialist
Chapter Aesthetic Studio —Fargo, ND
- From $18 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Employee discount
Quick Apply
Veterinary Customer Service Representative
Valley Veterinary Hospital —Fargo, ND
- $16.50 - $18.50 an hour
- Part-time
- Writing skills
- Medical office experience
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
2d
Customer- Food Service - Fargo Area
Kwik Trip —Fargo, ND
- $16.00 - $21.70 an hour
- Weekends as needed
- Serving
- Customer service
- Cash register
- Health insurance
- 401(k)
Quick Apply
Airport Customer Service Agent - FAR FT
Unifi Aviation, LLC —Fargo, ND
- $15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
8d
Supervisor, Ramp and Customer Services
Envoy Air Inc. —Fargo, ND
- Full-time
- 18 years or older
- Writing skills
- English

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Customer Service Specialist Intermediate

Minnesota State -
Moorhead, MN

Apply Now

Job Details

Full-time
$21.12 - $29.73 an hour
8 days ago

Benefits

Paid parental leave
457(b)
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Pension plan
Parental leave
Employee assistance program
403(b)
Life insurance

Qualifications

Confidential information handling
Client inquiry handling
In-person customer service
Answering guest questions
Data entry
Office record organization

Full Job Description

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Service Specialist Intermediate

Institution:

Minnesota State University, Moorhead

Classification Title:

Customer Svcs Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Moorhead

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$21.12 - $29.73

Position Purpose:
This position exists to function as the customer service face and voice of the Office of Scholarship & Financial Aid (OSFA) via in-person, electronic (including social media), and phone. The position works extensively with students, parents, and others throughout the financial aid application and verification process; and processes financial aid documents to resolve discrepancies.

Responsibilities:
Responsibility #1:

Provide customer service and reception via in-person, electronic, and phone contact. Maintain composure and tact during stressful situations. Be flexible and adaptive to change in policies, procedures, and operations.

Create a welcoming environment for all customers.
Explain and interpret financial aid program policies, procedures, and terminology for all customers.
Refer non-routine questions and those with appointments to the appropriate person.
Assist students and parents in the completion of financial aid documents.
Provide timely responses to inquiries with accurate and appropriate information.
Provide office scheduling as needed.
Maintain and adequate supply of financial aid application forms.
Maintain current procedures manual.

Priority: Essential Percentage of Time: 60%

Responsibility #2:

Process financial aid application documents and resolve discrepancies.

Monitor the status of all aid applications and identify those that require review. Route applications for review as needed.
Receive financial aid documents from a variety of sources (electronic, mail, and in-person); prepare and enter documents to financial aid processing systems; and route documentation as needed.
Review application documents for accuracy and completion, identify items that need resolution, and forward for correction processing.
Request incomplete and/or missing documentation from applicants via system-generation communications, electronic, or phone. Contact applicants and/or parents via electronic or phone communication for complex requests. Maintain regular communication until the correct documentation is received and the application is complete.
Resolve discrepancies in University records with other departments.
Participate in training opportunities to stay abreast of changes to application processing and changes to federal, state, and University policies and procedures. Communicate any relevant changes to student employees.
Utilize technology to scan, verify the quality, and link documents to the correct student; and route documentation as needed.
Maintain current procedures manual.

Priority: Essential Percentage of Time: 30%

Responsibility #3:

Hire, train, assign, supervise, and evaluate the work of student employees

Train student employees to work independently to provide customer service via in-person, electronic, and phone communications; schedule appointments; and provide accurate answers to commonly asked questions.
Maintain current procedures manual

Priority: Essential Percentage of Time: 5%

Responsibility #4:

Create content and monitor OSFA social media and other electronic communications (e.g. text messaging) in accordance with University policies and procedures.

Create unique content and/or use content from legitimate, reputable organizations/businesses (e.g. MSUM, MinnState System, Federal Student Aid, National Association of Financial Aid Administrators, private lenders, loan servicers)
Work in conjunction with MSUM Marketing, Admissions, and other campus partners as needed to coordinate messaging

Priority: Essential Percentage of Time: 5%

Responsibility #5:

Work and interact effectively with designated persons, supervisory staff, and all OSFA and University personnel.

Function as a team member by cooperating with all personnel to ensure cohesive and effective office operations.
Accept oral and written direction, and perform assigned duties in accordance within the parameters of supervisory instruction.
Perform other duties as assigned.

Priority: Essential Percentage of Time: 100%

Salary Range:

$40,099 - $58,485 (Annually)

Minimum Qualifications

Customer service skills sufficient to explain procedures, gather information, and respond effectively to customer inquiries.
Knowledge of general office practices sufficient to perform administrative support, recordkeeping, and data entry functions.
Communication skills sufficient to understand instructions, research information, and provide clear responses to customers.
Ability to organize and prioritize work while maintaining accuracy and managing multiple tasks.
Ability to maintain confidentiality and apply applicable policies, procedures, and regulations in daily work.

Preferred Qualification

Work experience in a student financial aid office

Other Requirements

The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H-1B sponsorship at this time.

Work Shift (Hours / Days of work)

Monday - Friday; 8:00am - 4:30pm

Telework: No

About:

Minnesota State Moorhead is a vibrant community that pushes you to forge your own path. Help shape a campus where students thrive, connect, and lead!

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Desired Start Date:

09-25-2026

Position End Date:

Open Date:

08-11-2026

Close Date:

08-27-2026

Posting Contact Name:

Kim Voxland

Posting Contact Email:

[email protected]

Apply Now

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I want to receive the latest job alert for customer service team lead in fargo, nd

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