Top 551 Customer support & client services Jobs in Fargo, Nd

Paratransit Dispatcher
City of Fargo —Fargo, ND
- $23.06 - $25.83 an hour
- Full-time
- Microsoft Excel
- English
- Mid-level
7d
Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role
NTT DATA —Fargo, ND
- $25 an hour
- Weekends as needed
- Remote
- Writing skills
- English
- High school diploma or GED
Quick Apply
Client Services Associate
The Village Family Service Center —Fargo, ND
- From $20 an hour
- Part-time
- Microsoft Excel
- Office
- Administrative experience
- 403(b) matching
- Paid holidays
Quick Apply
14d
Service Resource Coordinator
Johnson Controls —Fargo, ND
- $21.92 - $32.88 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid holidays
- Health insurance
Eligibility Support Specialist
ND Health and Human Services —Fargo, ND
- $3,100 - $4,100 a month
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
1d
Experienced Pet Groomer
CJS Pet Center, LLC —Fargo, ND
- $20 - $40 an hour
- Full-time
- Mid-level
- In-person
- Flexible schedule
Quick Apply
4d
Attorney
Nicolet Law —Moorhead, MN
- $100,000 - $400,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Doctoral degree
- Disability insurance
- Health insurance
Quick Apply
Chief Operating Officer
Magnum Electric Inc —West Fargo, ND
- Full-time
- Construction site
- 11+ years
- Master's degree
- Relocation assistance
Quick Apply
Hair Stylist - Gateway West Shopping Center
Great Clips —West Fargo, ND
- $25 - $42 an hour
- Barbering License
- Cosmetology License
- Customer service
- Paid training
- Health insurance
Hair Stylist - Prairie Stone Center
Great Clips —Fargo, ND
- $25 - $42 an hour
- Part-time
- Barbering License
- Cosmetology License
- Customer service
- Health insurance
- Paid time off
Hair Stylist - University Town Center
Great Clips —Fargo, ND
- $25 - $42 an hour
- Part-time
- Barbering License
- Cosmetology License
- Customer service
- Health insurance
- Paid time off
Leasing Specialist - Part Time - Luxford Court, Fargo
GOLDMARK Property Management —Fargo, ND
- From $15 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Hair Stylist - 25th Street South
Great Clips —Fargo, ND
- $25 - $42 an hour
- Barbering License
- Cosmetology License
- Customer service
- Paid training
- Health insurance
Family, Friend & Neighbor Child Care Navigator
Lakes & Prairies Community Action Partnership —Moorhead, MN
- $22.89 - $24.40 an hour
- Full-time
- Spanish
- Experience working with individuals with disabilities
- Ability to climb stairs
- Health savings account
- Paid holidays
Leasing Specialist - Timberland, Fargo
GOLDMARK Property Management —Fargo, ND
- From $15 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Leasing Specialist - Maplewood Bend, Fargo
GOLDMARK Property Management —Fargo, ND
- From $15 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Tax Expert - Expert Center (Midwest)
Intuit —Fargo, ND
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
3d
Territory Field Lead
TROC —North River, ND
- $50,000 - $58,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Opportunities for advancement
Quick Apply
8d
Leasing Specialist - Luxford Court, Fargo
GOLDMARK Property Management —Fargo, ND
- From $15 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Financial Service Professional
New York Life —Fargo, ND
- $90,000 - $125,000 a year
- Full-time
- Finance
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d

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customer support & client services jobs near fargo, nd

Paratransit Dispatcher

City of Fargo -
Fargo, ND

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Job Details

Full-time
$23.06 - $25.83 an hour
7 days ago

Qualifications

Computer operation
Microsoft Excel
English
Credit card payment processing
High school diploma or GED
Paratransit
Productivity software
Quality data entry
Customer data entry

Full Job Description

Position Description

Under limited supervision by the Operations Supervisor, the Paratransit Dispatcher performs various technical and clerical duties in carrying out the operation of the dispatch service for the City fixed route, paratransit and microtransit Systems. Positions in this class are responsible for receiving and transmitting calls from the public for paratransit and microtransit bus transportation. Incumbents draw upon training, experience and guidelines established by the Department and state and federal transportation agencies to determine the appropriate response to each call.

Primary Responsibilities

The Paratransit Dispatcher is responsible for providing a high level of customer service when taking approximately 100-150 calls per day from the public and/or paratransit personnel and dispatching 12-15 drivers to provide bus rides under the paratransit and microtransit systems. During work hours the Paratransit Dispatcher is also responsible for performing general administrative support.

Communicates effectively, professionally and courteously and maintains working relationships with others in carrying out job functions.
- Frequently (more than 50% of the time) interacts with the public and others in the work unit while receiving calls requesting scheduling rides in advance or notifying of schedule changes; questions callers to determine desired pick-up location, destination and estimated travel time; explains detailed procedures and answers a variety of questions;
- Serves as the first point of contact for customer complaints and concerns, provides initial de-escalation and resolution of routine issues. Escalates more complex or serious concerns to the appropriate supervisor or department member for further resolution;
- Communicates, coordinates, and sometimes negotiates with drivers and garage personnel to determine availability of service at the desired times and needs of clients;
- Notifies Operations management staff of dispatch scheduling errors or concerns;
- Maintains records according to established procedures and precedents;
- Receives and documents customer comments and complaints;
- Notifies Road Supervisors of collisions and other situations requiring immediate attention;
Operates specialized department equipment.
- Operates two-way radio communication system while taking both routine and non-routine calls from the public and others in the work unit;
- Operates proprietary software packages to enter and retrieve information regarding reservations and schedules, drawing upon logical reasoning and judgment and taking into account various objectives.
Provides general office support services to the department.
- Runs reports of calls received and other data as required;
- Files documents and records;
- Performs data entry and advanced analysis;
- Serves as back-up staff for cashing handling and recording functions.
- Processes cash deposits for paratransit.
- Processes applications for paratransit, according to established procedures.
Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.
- Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss;
- Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work;
- When potentially unsafe conditions are observed makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner.
Performs other duties and activities as assigned.

Minimum Qualifications

The Transit Dispatcher must possess a high school diploma or its equivalent (G.E.D.) and 0.4 or more years of experience working with the public, or equivalent experience sufficient to successfully perform the essential duties of the job such as those listed above.
Knowledge, skills and ability include:

Knowledge of the concepts and principles of fixed route and paratransit operations;
Skill in Microsoft Office Suite: Word, Excel and Access;
Skill in operating computer terminals sufficient to enter, retrieve and manipulate data;
Skill in English, both written and spoken;
Skill in providing customer service;
Skill in problem solving;
Skill in handling cash and credit card transactions;
Ability to communicate and interact effectively with coworkers, supervisors, the general public, and others, sufficient to exchange or convey information and to receive work directions.
Duties as assigned

Physical Demands

This job is performed in a normal office environment, with a majority of time spent speaking to others on a telephone or two-way communication system. Approximately 250 calls per day are received. There is considerable attention to detail and deadlines. Activities the incumbent must perform include fingering, grasping, talking, hearing/listening, seeing/observing and using repetitive motions.

Sedentary Work: This job is rated as Sedentary Work, meaning that walking and standing are required only occasionally and the job involves sitting most of the time. The incumbent must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City Administrator retains the discretion to add duties or change the duties of this position at any time.

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Refine Your Search

customer support & client services jobs in fargo, nd

Paratransit Dispatcher

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Client Services Associate

Service Resource Coordinator

Eligibility Support Specialist

Experienced Pet Groomer

Attorney

Chief Operating Officer

Hair Stylist - Gateway West Shopping Center

Hair Stylist - Prairie Stone Center

Hair Stylist - University Town Center

Leasing Specialist - Part Time - Luxford Court, Fargo

Hair Stylist - 25th Street South

Family, Friend & Neighbor Child Care Navigator

Leasing Specialist - Timberland, Fargo

Leasing Specialist - Maplewood Bend, Fargo

Tax Expert - Expert Center (Midwest)

Territory Field Lead

Leasing Specialist - Luxford Court, Fargo

Financial Service Professional

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