Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Fargo, ND or Sioux Falls, SD or Grand Forks, ND
Application Deadline: Posted Until Filled
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
The Project Manager Supervisor provides project management leadership for managing projects. Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress. Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures. Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
Essential Functions
- Leads and supervises staff and ensures employees are performing job responsibilities, meeting established goals, and ensuring the company’s high-quality standards.
- Works closely with Border States leaders and stakeholders to provide project management for the assigned projects to meet and exceed sales and gross profit objectives.
- Manages the project and team from the planning phase to the completion of each assigned project which may include bidding, day-to-day customer service support, and managing product categories.
- Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
- Coaches the team to be responsive to customers with timely follow-up on technical inquiries and requests.
- Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress.
- Maintains a high level of teamwork and communication in ensuring a balanced workload within the team.
- Consistently provides responsive, quality service to customers, including timely follow-up on technical inquiries and requests.
- Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
- Provides assistance in product evaluations, inventory management, pricing development, and other related services.
- After bid date, follow-up on quotations to clarify product specifications, assure outstanding issues are resolved, and develop schedules that will meet customer’s required deadlines.
- Responsible for the completion of each assigned project.
- Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
- Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in the quotations process, pricing, shipping, delivery or other customer service/credit areas.
Non-essential Functions
- May develop quotations for customers within the company's profit objectives and guidelines.
- Responsibilities may include overseeing all or some of the following: product application and support, estimating, procurement, material management, staging, kitting, storage, job site delivery, back hauling and project close out.
- May be required to consult with engineers and developers on given projects.
- May be responsible for calls on customer accounts and actively seek to develop new accounts in order to secure orders and generate sales of products and services.
- May perform material takeoff of bids and may assist with negotiating with vendors for best pricing and best delivery of products to customers and/or jobsites.
- May develop quotations and request bid/performance bonds for customers within company profit objectives and guidelines.
- Contacts vendors for pricing, as needed.
- Attends training programs, as required. May assist with trade shows, as needed.
- Minimum of a business or trade degree preferred or the equivalent in work experience.
- Minimum of 2 years of prior customer service, quotation or sales experience with strong knowledge of electrical products and utility systems preferred.
- Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies preferred.
- Ability to read, write, and speak in English preferred.
- Prefers strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software.
- For PRVI, technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred.
- For PRV, technical ability to read specifications and drawings highly preferred. Excellent interpersonal, written, and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize and work well on a team.
- Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize and work well on a team.
- Excellent customer service skills include being competent, accurate, responsive, and engaged.
Lift and carry requirements (weight and frequency):
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
- Lift from Floor to Waist:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionally
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Occasionally
- 76 to 100 lbs. - Occasionally
- 101 + lbs. - Occasionally
- Above Waist Lift:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionally
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Occasionally
- 76 to 100 lbs. - Occasionally
- 101+ lbs. - Not at all
- Unilateral Carry:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionally
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 76 to 100 lbs. - Not at all
- 101+ lbs. - Not at all
- Bilateral Carry:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionally
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Occasionally
- 76 to 100 lbs. - Not at all
- 101+ lbs. - Not at all
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated) - Occasionally
- Standing (for sustained periods of time) - Frequently
- Walking (moving about on foot to accomplish tasks) - Continuously
- Bending/Stooping (downward and forward) - Occasionally
- Crawling (moving about on hands and knees or hands and feet) - Not at all
- Climbing/Walking Stairs (ascending or descending) - Occasionally
- Reaching (extending arms in any direction) - Frequently
- Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally
- Kneeling (bending legs at knee to come to rest on knee(s)) - Not at all
- Balancing (maintaining body equilibrium to prevent falling) - Frequently
- Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally
- Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Occasionally
- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
- Handling (applying pressure to an object with the fingers and palm) - Frequently
- Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Occasionally
- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
- Driving (the control and operation of a fork lift) - Occasionally
- Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously
- Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently
- Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously
- Exposure (to adverse weather & temperature conditions) - Frequently
- Travel (travel needed to perform job duties) - Continuously
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
- Criminal background check (required for all positions)
- Motor Vehicle Record (MVR) check (required for positions involving driving)
- Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
