The Field Service Engineer is a hands‑on technical expert who installs, calibrates, and services imaging and clinical networking equipment in the field. You’ll troubleshoot issues, perform preventative maintenance, and deliver fast, reliable solutions in customer environments. This role blends strong technical skill, customer interaction, and independent fieldwork to keep critical systems performing at their best.
At Delta Medical Systems, we are collaborative, empowered, and purposeful. When you join us, you’ll get more than just a paycheck. You’ll become part of a winning team with colleagues who have your back. You’ll grow personally and professionally as you help transform care delivery and patient experience. And best of all, you will change lives as your contributions lead to better diagnoses, treatment, and overall health.
Learn more about working at Delta: https://www.deltamedicalsystems.com/join-our-team/
TERRITORY: Northwestern Minnesota
This position does require you to travel throughout your assigned territory in Minnesota to service customer sites. Typically 0-4 hours from your home. Occasional overnight travel.
This is a safety‑sensitive position. Employment is contingent upon successful completion of a pre‑employment drug screen and ongoing compliance with hospital vendor credentialing requirements.
Responsibilities
- Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Perform necessary administrative duties accurately.
- Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites.
- Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications.
- Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates. Keep service call notes and status updated throughout the call. Enlist help if needed.
- Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus).
- Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures.
- Maintain on‑call and calibration commitments per schedules.
- Proactively seek product knowledge, service knowledge, and training.
- Complete office paperwork, parts management, and dispatch requirements accurately and timely.
- Comply with all company policies and procedures.
- Communicate customer requests/feedback to appropriate personnel to improve quality of service.
- Communicate all sales and service leads to the appropriate AE or Service Manager.
- Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system.
- Support Delta Medical Systems quality policy through compliance with quality management system documentation.
- Comply with and adhere to all customer site requirements, which may include certain vaccinations.
- Perform other duties as assigned by supervisor.
Qualifications
- Bachelor’s or Associate's Degree in Electronic Engineering, Biomedical Engineering Technology, or other technical electronics discipline, military equivalent, or 2+ years related work experience.
- Ideal candidates will demonstrate situational awareness, and a commitment to working safely and efficiently in all conditions.
- Excellent communication, organizational, and computer skills.
- Valid driver's license, ability to drive independently day and night, in different weather conditions, and good driving record.
- Strong competency in instrument systems technology to include mechanics, electrical, and software technology
- Experience with electronics, hydraulic and pneumatic systems
- Ability to be “on-call” during non-standard work hours.
- Be proficient in the use of tools, service test equipment, diagnostic software
- Excellent customer relations skills.
Physical Demands
- This position requires performing a wide range of physically demanding tasks in varied and sometimes challenging environments and operating in tight or confined spaces.
- Tasks may include bending, kneeling for extended periods of time, reaching, climbing, lying on back, crawling, and maneuvering tools or components in awkward or restricted spaces.
- Team members must be comfortable using ladders, step stools, and other access equipment to reach elevated work areas while following all safety protocols.
- The role also requires safely lifting, carrying, or moving up to 65 pounds, often without assistance.
- Requires use of hands and fingers to handle or feel. Fine grasping and manipulation.
- The employee is occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and vibration.
- The noise level in the work environment is usually moderate.
Benefits
- 401(k) retirement plan with company match
- Excellent vacation policy, including paid family leave, paid holidays
- Comprehensive and affordable insurance package including medical, dental, vision
- Company paid: short-term disability, long-term disability, and life insurance/AD&D
- Company car, if qualified, or mileage reimbursement
- Paid expenses
- Corporate based tech support
- Initial on the job training and ongoing OEM product training
- Education assistance
- Tools and test equipment supplied and updated
- Relocation assistance, if required
