Top 12 Customer service manager Jobs in Fargo Nd

Customer Service Lead - Fargo, ND
ADM —Fargo, ND
- $51,200 - $96,000 a year
- Overtime
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Health savings account
Customer Service Manager
Family Fare —Fargo, ND
- Full-time
- Spanish
- Ability to walk for extended periods
- Mid-level
Quick Apply
CUSTOMER SERVICE DEPARTMENT MANAGER
Von Maur —Fargo, ND
- Full-time
- Management
- Mid-level
- In-person
- Store discount
Quick Apply
Office Manager / Client Service Associate
Prairiewood Wealth Management —Fargo, ND
- $45,000 - $75,000 a year
- Online Application
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
Quick Apply
Client Service Coordinator
FACE FOUNDRIÉ —Fargo, ND
- Weekends as needed
- In-person
- 1 year
- Retail management
Quick Apply
Sales Support Manager
Anchor Ingredients Co LLC —Fargo, ND
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —West Fargo, ND
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Workforce Management Analyst
Knipper HEALTH —United States
- $28 - $33 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Workforce Management Specialist
Revolution Technologies, LLC —United States
- $30 - $35 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
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Customer Service Lead - Fargo, ND

ADM -
Fargo, ND

Apply Now

Job Details

$51,200 - $96,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Cash balance pension plan
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance

Qualifications

Phone communication
Employee relationship building

Full Job Description

Customer Service Lead - Fargo, ND

JOB SUMMARY:
The Customer Service Lead position is a supervisory role in the ADM Nutrition, Specialty Ingredients organization, which is responsible for managing key customer accounts and providing process guidance to the Customer Service team. This role reports to the General Manager at the Fargo, ND facility.

As one of the world’s largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The Customer Service Lead position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, Regulatory, and Quality teams to provide an industry leading customer experience.

PRIMARY RESPONSIBILITIES:
Customer Relationship Management:

Serve as the main point of contact for assigned customers.
Provide day-to-day supervision, coaching, and development of Customer Service Representatives.
Answer customer inquiries via email and phone.
Prepare, submit, and monitor daily and ad hoc reports.
Prepare and submit customized documentation.
Resolve credit hold issues.
Monitor team performance, workload distribution, and service-level expectations.

Incident Management / Accounts Receivable:

Enter Incidents, including credit or debit memos.
Review, correct, and approve incidents.
Manage Credit Hold Process.
Review of all Accounts Receivable, along with follow-up on past due invoice notices.
Instruct Cash App Team when remittance notices are not sent.

Cross-Functional Collaboration and Business Support:

Provide support and guidance to other ADM businesses, locations, and teams.
Understand domestic and international shipment processes and provide documentation support.
Proactively analyze stock levels of raw materials and finished goods for potential issues.
Reduce excess inventory through targeted customer outreach.
Collaborate with cross functional support teams to resolve product issues and customer complaints.
Support and provide trend feedback to the Supply Chain team for the demand forecasting process.
Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
Maintain accurate data for customers in all required systems.

TEAM LEADERSHIP:

Provide supervisory support to the Customer Service team.
Lead Customer Service team meetings, reporting, and process improvement.
Lead new CSR training.
Serve as backup to other CSRs in their absence.
Develop and lead process improvement initiatives.
Serve as an escalation point for resolving issues, conflicts, and complaints.

CRITICAL SKILLS AND COMPETENCIES:

Positive attitude with a strong customer service orientation.
Establish and maintain positive relationships with customers and ADM colleagues.
Team-oriented with a willingness to collaborate in a fast-paced environment.
Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to expertly communicate in person, by telephone and in written form.
Expert problem-solving, critical thinking, and decision making abilities.
Time management skills and the ability to multi-task.
Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
Willingness to learn, help others, and flexibility to adapt to change.
Foster a culture of accountability, continuous improvement, and customer excellence.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Minimum of a 4-year college degree (Bachelor’s Degree) supplemented with at least five (5) years of relevant work experience. Equivalent combinations of education and experience will be considered.
Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to expertly communicate in person, by telephone and in written form.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:110358BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$51,200.00 - $96,000.00

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

Paid time off including paid holidays.
Adoption assistance and paid maternity and parental leave.
Tuition assistance.
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

110358BR

#LI-Onsite

Ref ID

#LI-SU1

Apply Now

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customer service manager jobs in fargo nd

Customer Service Lead - Fargo, ND

Customer Service Manager

CUSTOMER SERVICE DEPARTMENT MANAGER

Office Manager / Client Service Associate

Client Service Coordinator

Sales Support Manager

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