ABOUT US
Tech Support Minnesota is a growing Managed IT Services Provider based in New Prague, MN. We are a team of 10 employees who work collaboratively and transparently to achieve our company goals while continuously improving our services, processes, tools, and culture. We believe in transparency, accountability, and open communication, and we regularly involve our team in decisions that support the long-term health of the business.
Our team is trusted to take ownership of their work, contribute ideas, and support one another while maintaining flexibility when needed. We are committed to showing up for our clients when they need us most, helping them stay secure, supported, and confident in their technology. We move quickly, learn from mistakes, and keep improving along the way.
POSITION OBJECTIVE
The Office Manager will help keep Tech Support Minnesota organized, visible, and running smoothly by supporting both marketing initiatives and day-to-day administrative operations. This role is estimated to be an approximate 50/50 split between marketing support and general operations administration. The ideal candidate is detail-oriented, creative, comfortable learning new tools, and able to manage multiple priorities while supporting a small, collaborative team.
REPORTING STRUCTURE
This position reports directly to the President and works closely with leadership, service delivery, and internal team members to support marketing, administrative, HR, vendor, and event-related needs.
PRINCIPAL DUTIES
Marketing Support
- Assist with Website/SEO/AIO strategy initiatives
- Design and coordinate brand guidelines, company apparel, accessories, etc.
- Client/Employee Promotions
- Internal Staff – New Employee Onboarding, Work Anniversary, etc.
- Clients – Partnership Anniversary, Referral Thank You Gifts, New Client Onboarding
- Identify and coordinate strategic event sponsorships / trade shows / speaking engagements
- Content creation and vendor coordination (social media, newsletter, client communications, video production/editing, etc)
- Customer Relationship Management (CRM) administration
- Drive the setup and configuration of a new CRM application including email marketing content, campaign workflows, etc
General / Office Administration
- Event Planning (Team outings, lunches, networking events, trade shows, conferences, etc)
- HR Coordination (new job requisitions, employee onboarding process and handbook)
- Vendor Coordination (Office supplies and service vendors)
- Accounting / Billing Support
- Executive Administration
QUALIFICATIONS & EXPERIENCE
- 2+ years of experience in office administration, marketing coordination, executive support, HR coordination, event planning, vendor coordination, or a related role preferred.
- Associate’s or Bachelor’s degree in Business Administration, Marketing, Communications, Human Resources, or an equivalent level of work experience preferred.
- Proficiency with Microsoft Office applications and design / marketing tools such as Canva or similar platforms.
- Experience using AI within Microsoft Office, Canva, CRM, or other business applications to improve efficiency and accuracy is a plus.
- Experience creating or coordinating marketing content such as social media posts, newsletters, presentations, promotional materials, email campaigns, or client-facing communications.
- Comfortable learning and using business tools such as CRM systems, email marketing platforms, project management tools, and design applications.
- Experience in a small business, professional services, technology, or client-service environment is helpful but not required.
- Ability to handle confidential HR, employee, client, and business information with professionalism and discretion.
SKILLS & ATTRIBUTES
- Strong written and verbal communication skills with a professional, approachable style.
- Highly organized, detail-oriented, and able to manage multiple priorities, deadlines, vendors, and internal requests.
- Creative and resourceful, with the ability to turn ideas into practical marketing, event, or administrative deliverables.
- Comfortable taking initiative, asking good questions, and identifying opportunities to improve processes.
- Able to work independently while staying aligned with team priorities and leadership expectations.
- Customer-service mindset when interacting with employees, clients, vendors, and community partners.
- Positive, team-first attitude with a willingness to help wherever needed in a small business environment.
- High degree of confidentiality, discretion, accountability, and professionalism.
- Awareness of and ability to work in accordance with company policies, procedures, and brand standards.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Email marketing: 2 years (Preferred)
- Executive administrative support: 2 years (Preferred)
- Office management: 1 year (Preferred)
Ability to Commute:
- New Prague, MN 56071 (Required)
Work Location: In person
