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This position requires direct contact with members of the public and other agencies in person and by phone. The position also performs routine, varied office support tasks often requiring the operation of technical office equipment as well as knowledge of Microsoft applications.
Workers' Compensation Board
Opening Date: July 27, 2026
Closing Date: August 10, 2026
Grade / Admin Unit : 13 / Administrative
Job Class Code: 6542
Salary: $ 17.73 - $ 25.53 */ Hourly ( * Includes 2.50 % recruitment and retention Stipend)
Position Number: 029000041
Telework: Partial/ Hybrid , with management approval, upon completion of probationary period. All telework must be performed in the State of Maine.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
OVERVIEW:
This position requires direct contact with members of the public and other agencies in person and by phone. The position also performs routine, varied office support tasks often requiring the operation of technical office equipment as well as knowledge of Microsoft applications.
JOB DESCRIPTION:
This is a classification in the Office & Administrative Support Job Family which provides office and administrative support to an agency, program, or operational unit requiring operation of office equipment and knowledge of office processes and diverse clerical functions. This job family is distinguished by its contributory role in meeting operational, production, and/or processing needs. This is office and administrative support work performing complex, varied office support tasks often requiring established skill sets which include a solid knowledge of modern office practices and office equipment necessary to perform divergent clerical functions. Responsibilities require independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
REPRESENTATIVE TASKS:
- Shares duties of answering incoming calls for the Augusta Central office.
- Occasionally greets and directs members of the public in person and by phone to determine individual need.
- Refers non-routine phone inquiries to appropriate resources.
- Shares duties on opening, distributing and handling mail for the entire Augusta Central Office.
- Types varied business correspondence such as letters, reports and orders.
- Creates spreadsheets and performs data management.
- Maintains computerized and manual files.
- Operates technical office equipment.
- Compiles address information for large mailings and creates mail merge documents.
- Examines/proof reads documents to detect errors and irregularities.
- Collects and inputs payments in accordance with set procedures.
KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of information distribution through use of the internet.
- Ability to create and use varied correspondence formats and compose standard business correspondence.
- Ability to prepare standard reports.
- Ability to develop and use computerized formats.
- Ability to perform basic secretarial duties.
- Ability to collect, count, and reconcile fees in accordance with set procedures.
- Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
- Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
- Ability to effectively resolve problems.
- Ability to exercise good judgment in appraising situations and making decisions/recommendations.
MINIMUM QUALIFICATIONS:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume and three (3) professional references .
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
For more information or questions specific to the position, please contact [email protected]
The selected candidate will be required to pass the required background checks (fingerprinting may be required ) as a condition of employment .
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State .
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional , unpaid leave may also be available, under the Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
If you require a paper application, please download and print one HERE
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
