Top 70 Customer service coordinator Jobs in Farmington, Mi

Internal Care Coordinator - In-Home Care Scheduling & Customer Service
Comfort Keepers In-Home Care —Farmington, MI
- $40,000 - $55,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Paid training
- Health savings account
Quick Apply
13d
Client Experience Coordinator
NBS Commercial Interiors —Troy, MI
- $47,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Basic math
- Continuing education credits
- Health savings account
Quick Apply
Client Service Coordinator
WalkerHealthcare —Bloomfield Hills, MI
- $24 - $28 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Microsoft Office
Quick Apply
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
Quick Apply
Customer Service Coordinator
FRIEDMAN MANAGEMENT COMPANY —Farmington Hills, MI
- Full-time
- Hospitality
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $18 - $22 an hour
- Full-time
- Office
- Residential
- Administrative experience
Quick Apply
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Client Service Coordinator
BDA —Troy, MI
- $50,000 - $52,000 a year
- 18 years or older
- Oracle
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
14d
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
RESOURCE CENTER COORDINATOR
AgeWays —Farmington Hills, MI
- Online Application
- Office
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
4d
Front Desk Coordinator - Ann Arbor, MI
Advisor Talent Solutions —Ann Arbor, MI
- $47,000 - $51,000 a year
- Weekends as needed
- Office
- Bachelor's degree
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Account Coordinator - Specialty Metals/Aluminum
Almetals, Inc. —Wixom, MI
- $70,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Excel
- Oracle
- Paid training
- Health savings account
Quick Apply
4d
Front Desk Coordinator
US Rehabilitation & Health Services Inc —Livonia, MI
- $18 - $22 an hour
- Full-time
- Organizational skills
- Entry level
- Travel reimbursement
- Continuing education credits
Quick Apply
4d
Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
Agent Services and Operations Coordinator
Real Estate One Inc. —Southfield, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Front Desk Coordinator
Universal Technical Institute —Canton, MI
- $18 - $20 an hour
- Writing skills
- Public speaking
- High school diploma or GED
- Paid training
- Paid parental leave
12h
Aesthetic Front Desk Coordinator – Part-Time
Diamond Accelerator —West Bloomfield Township, MI
- $20 - $25 an hour
- Part-time
- Surgery
- Organizational skills
- 1 year
- Employee discount
- Flexible schedule
Quick Apply
6d
Customer Care Coordinator
Michigan Humane —Detroit, MI
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
8d
Front Desk Coordinator
Stoneybrook Dental —Farmington, MI
- Full-time
- Dental office
- High school diploma or GED
- Associate's degree
- 401(k)
- Paid time off
1d
Customer Service and Logistics Coordinator
iGAM SOLUTIONS —Detroit, MI
- $21 - $26 an hour
- Monday to Friday
- 5 years
- Mid-level
- Office

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Internal Care Coordinator - In-Home Care Scheduling & Customer Service

Comfort Keepers In-Home Care -
Farmington, MI

Quick Apply

Job Details

Full-time
$40,000 - $55,000 a year
13 days ago

Benefits

Paid training
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance
Referral program
Retirement plan
Pet insurance

Qualifications

Home care experience
Customer records maintenance
Computer operation
Patient scheduling systems
Office activity coordination
Maintaining an organized workspace
Assisted living experience
Phone communication
Operations coordination
Service scheduling
Staff scheduling
In-person customer service
Direct client contact
Team scheduling
Mid-level
Phone call screening
Working with seniors
Older adults
Organizational skills
Schedule creation
Stocking
Computer skills
Care coordination
2 years
Clinical staff scheduling
Office record organization

Full Job Description

Are you someone who thrives when the phone is ringing, the schedule is continually evolving, and the team is counting on you to work your magic? Comfort Keepers® Farmington is looking for an Internal Care Coordinator — the person who keeps our caregivers matched to clients, our phones answered with care, and our operation running smoothly every single day.

This is a full-time, salaried, on-site role based in our Farmington office. Monday–Friday, 8:30 AM – 5:00 PM. There is a rotating on-call rotation, approx. 5-7 days per month.

About Comfort Keepers®

Comfort Keepers® helps seniors live independently, safely, and joyfully in their own homes. Our Farmington team serves families across the area with personalized in-home care, and the Internal Care Coordinator is the operational backbone that makes that possible.

Roles & Responsibilities

Your workflow will look like this:

Scheduling (60%) — Own the daily caregiver schedule. Fill open shifts when caregivers call out. Resolve coverage gaps efficiently and effectively. Keep the schedule accurate in real time. Proactively communicate with all impacted parties to ensure smooth operations.
Phones & Communication (20%) — Answer inbound calls from clients, families, and caregivers. Resolve concerns, confirm shifts, and route calls to the right person — all with warmth, professionalism, discernment, and high-quality customer service.
Administrative & Records (20%) — Maintain accurate client and caregiver records in our scheduling system. Document calls and changes. Keep the office organized and well-stocked.
On-Call Rotation (rotational) — Share in the after-hours on-call rotation, approximately 5-7 days per month. Respond to coverage emergencies within 15 minutes. Done from home.
Intake & Caregiver Fill-In (occasional) — Handle inbound care inquiries when the Care Navigator is unavailable. Step in for direct caregiving in rare situations when a client shift can't otherwise be covered (training provided).

What We're Looking For

2+ years of experience in scheduling, customer service, healthcare support, or office coordination
Excellent phone presence — warm, professional, and effective even with stressed or upset callers
Strong organizational skills; able to manage a shifting schedule across many caregivers and clients at once
Calm under pressure — when priorities change and calls stack up, you don't drop the ball or struggle to stay balanced
Quick-thinking, able to spring into action, think creatively, and figure out how to "make it happen" in the best of ways, with the support of your team. Bonus points if you like the challenge of solving puzzles and thinking outside of the box
Comfortable with web-based computer systems and willing to learn our scheduling software (training provided)
Strong multitasker comfortable with juggling competing priorities and processing a variety of communications in an efficient manner
Willing to learn and grow in the role - open to feedback, collaborative, and driven by owning your role within a team
Willing to take on responsibilities in the on-call rotation and, if needed, provide occasional caregiver fill-in coverage

Preferred (not required):

Prior home care, assisted living, or healthcare staffing experience
Familiarity with scheduling software such as WellSky, ClearCare, AxisCare - we use a newer system called Viv.

Schedule & Details

Monday–Friday, 8:30am to 5:00pm — consistent, predictable schedule
On-site in Farmington, MI — this is NOT a remote or hybrid role
On-call rotation: approximately 5 days per month (evenings/weekends); can be managed from home
Occasional caregiver fill-in responsibilities in case of urgent need: paid at the caregiver hourly rate, on top of your regular pay

Pay & Benefits

Competitive annual salary, depending on experience
Medical, dental, and vision insurance
Company-paid life insurance
Short-term disability, long-term disability, accident insurance, pet insurance
401(k) with company match
Paid time off and floating holidays
Paid training and real opportunities for advancement
A close-knit, supportive team that genuinely has your back

Ready to Apply?

If you're organized, caring, and ready to be the person your team counts on — we'd love to hear from you. Apply directly through Indeed or contact us at 517-518-8303. We review applications on a rolling basis.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

This role is fast-paced, dynamic, and requires adapting to frequent changes. It requires multitasking to juggle competing demands, while communicating with finesse to optimize the client experience. Tell us how you feel about this aspect of the role.
What aspects of your background, skills, or experience would make you a good fit for this role?

Experience:

Scheduling: 1 year (Preferred)
Customer Service: 1 year (Preferred)
In-Home Care Industry: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in farmington, mi

Internal Care Coordinator - In-Home Care Scheduling & Customer Service

Client Experience Coordinator

Client Service Coordinator

Service Dispatcher / Customer Coordinator

Customer Service Coordinator

Customer Service & Scheduling Coordinator

Internal Care Coordinator

Client Service Coordinator

Customer Care Coordinator (C3)

RESOURCE CENTER COORDINATOR

Front Desk Coordinator - Ann Arbor, MI

Customer Account Coordinator - Specialty Metals/Aluminum

Front Desk Coordinator

Patient Care Coordinator

Agent Services and Operations Coordinator

Front Desk Coordinator

Aesthetic Front Desk Coordinator – Part-Time

Customer Care Coordinator

Front Desk Coordinator

Customer Service and Logistics Coordinator

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