Top 21 Technical support analyst Jobs in Farmington, Mi

Desktop Support Analyst, End User Support
Ascent Shared Services LLC —Belleville, MI
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid parental leave
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3d
Technical Support Analyst I
AAA Life Insurance Company —Livonia, MI
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
5d
Technical Support Analyst
Butzel —Troy, MI
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
3d
Retail System Support Analyst
Carhartt —Dearborn, MI
- Weekends as needed
- Hybrid work
- Inventory management
- Merchandising
- Mid-level
Quick Apply
Technical Support Analyst
BUTZEL LONG —Troy, MI
- Mid-level
- Office
- Windows
3d
IT Analyst
Piston Automotive —Auburn Hills, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Help Desk Analyst I
Wayne State University —Detroit, MI
- $48,297 - $57,956 a year
- Full-time
- Background check
- Sales
- Mid-level
3d
IT Analyst - Part Time
LevelEleven —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
IT Analyst
Censys —Ann Arbor, MI
- $103,000 - $134,000 a year
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Technical Support Case Analyst
Ford Motor Company —Allen Park, MI
- $55,020 - $92,580 a year
- Online Application
- Hybrid work
- ASE Certification
- Dealership
- Research
- Paid parental leave
- Health insurance
Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
Quick Apply
IT Analyst - Part Time
Ascent Cloud —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Dealer Operations Analyst
Entrega Systems Group Inc —Troy, MI
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Dealer Operations Analyst
Entrega —Detroit, MI
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
4d

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Maxpro —Farmington Hills, MI
Design ETL Solutions using Informatica tools and SQL programming. Work on UNIX shell scripting to execute ETL components. Test and support the ETL solutions.
Large Enterprise Service Associate
LPL Financial —Southfield, MI
Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health…
$23.52 - $39.17 an hour
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2d

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Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
$59,300 - $77,805 a year
IT Support Analyst
Infoverity —Dublin, OH
A degree in IT, MIS, Computer Science, or a related field. Handle account access, password resets, and everyday questions across our collaboration and business…
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6d

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Desktop Support Analyst, End User Support

Ascent Shared Services LLC
Belleville, MI

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Job Details

Full-time
3 days ago

Benefits

Wellness program
Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Cloud identity and access management (IAM)
IT user and group management
Laptop (troubleshooting support)
System architecture
Hardware maintenance
Equipment troubleshooting
Windows
Continuous improvement
Computer hardware
Desktop (troubleshooting support)
Network protocols
Azure AD
Desktop administration
Hardware diagnostics

Full Job Description

This position is onsite at our Belleville, MI location with a rotating schedule from 7:00 AM - 4:00 PM and 10:00 AM - 7:00 PM

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet, and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair, and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

The Desktop support analyst – will be responsible for assisting with strategic initiatives for the enterprise, assisting the Service Desk and End User Engineering team, and provide technical assistance to our internal customers. This position will primarily provide on-site support for corporate employees and guests to our sites.

Provide end-user advocacy; must take ownership of the end-user experience (EUX).

Serve as a level 2 escalation point of contact for the Service Desk.
Possess a knack for process improvement.
Handle multiple project priorities in a fast-paced environment.
Possess excellent facilitation and communication skills.
Possess the ability to develop alternative solutions in the absence of more desirable options.
Assist with Imaging, distributing and collecting user equipment.
Assist with administration of Microsoft Endpoint Manager (Intune).
Assist with management of Azure Active Directory Users, Groups and Computers.
Provide feedback from end-users regarding EUX improvement opportunities.
Develop skills for PowerShell and CMD scripting to reliably automate repetitive administration functions.
Develop documentation and job aids such as knowledge base articles (KBA) for ongoing support and knowledge transfer.
Answering escalation calls during and after working hours.

What You’ll Bring

At least 1 year of experience supporting Windows in a large organization.

At least 1 year of experience supporting desktop/laptop hardware and application control/governance.
At least 1 year of experience supporting Azure Active Directory.
At least 1 year of experience supporting an enterprise print management environment.
Moderate to advanced understanding of operating systems, network/system architecture, protocols, and enterprise services.
Superior organizational, social, coordination, and follow-up skills.
Superior verbal and written communication skills.
Autonomous and creative problem solver.
Team player; must prioritize communication and commitment to the team.
ITIL certification ideal; experience working within an ITIL organization is required.
MCSE (Microsoft Certified Support Engineer) or similar certification ideal, but not required.
Microsoft Azure Administrator (AZ-104) certification ideal, but not required.
Hardware (primarily x86 and AMD) configuration and troubleshooting experience required.
Network+, Server+ or similar certifications ideal, but not required; networking knowledge is required.
Process documentation and process improvement focus is required.
The ideal Desktop Support Analyst will have experience in many or most of the following technologies or platforms:
- Client Operating Systems – Windows 10/11
- Client Hardware Architectures – X86, AMD, ARM
- Print Management – HP, Sharp, Cannon
- Office Productivity – Office 365
- BYOD/Depl. Mgmt – Microsoft Intune
- Service Management - ServiceNOW

Ascent’s Competitive Benefits

401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay

#LI-Onsite

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Refine Your Search

technical support analyst jobs in farmington, mi

Desktop Support Analyst, End User Support

Technical Support Analyst I

Technical Support Analyst

Retail System Support Analyst

Technical Support Analyst

IT Analyst

Help Desk Analyst I

IT Analyst - Part Time

IT Analyst

Technical Support Case Analyst

Service Desk Analyst

IT Analyst - Part Time

Dealer Operations Analyst

Dealer Operations Analyst

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