Top 17 Customer support representative Jobs in Farmington, Nm

Customer Service Representative - Interventional Spine Clinic M-F 8-5
San Juan Regional Medical Center —Farmington, NM
- 12 hour shift
- Ability to walk for extended periods
- Urgent Care
- High school diploma or GED
3d
Surgery Scheduler/Prior Authorizations- SJHP Obstetrics & Gynecology 610
San Juan Regional Medical Center —Farmington, NM
- Full-time
- Surgery
- Hospital
- Ability to walk for extended periods
Customer Service Representative
The Dufresne Spencer Group, LLC —Farmington, NM
- Weekends as needed
- 18 years or older
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Experienced Field Service Technician
Wagner Equipment Co. —Bloomfield, NM
- $36.50 - $52.60 an hour
- Sales
- Writing skills
- CDL A
- AD&D insurance
- Paid holidays
Quick Apply
Store Support
Home Depot —Farmington, NM
- Entry level
- Time management
Sales Support Rep Part-Time
Victra - Verizon Wireless Premium Retailer —Farmington, NM
- From $14 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Opportunities for advancement
Quick Apply
7d
Retail Display Installer – Technology
2020 Companies, Inc. —Farmington, NM
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply
Insurance Agent - Farmington, NM
Horace Mann - Agent Opportunities —Farmington, NM
- Mid-level
- Financial services
- 2 years
Quick Apply
Product Support Representative for Harvesting Heads – WA, OR
Tigercat Industries —United States
- $95,000 - $105,000 a year
- Full-time
- Computer literacy
- Mid-level
- Continuous improvement
- AD&D insurance
- Paid holidays
Quick Apply
22h

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Customer Service Representative - Interventional Spine Clinic M-F 8-5

San Juan Regional Medical Center -
Farmington, NM

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Computer operation
High school diploma or GED
Typing
Grammar Experience
Medical terminology

Full Job Description

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

***Monday through Friday 08:00am - 05:00pm

The Customer Service Representative is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinic staff, and demonstrating self-confidence, adaptability and personal initiative. The CSR coordinates the customer encounters and serves as the communication hub for the clinic, in an attentive, courteous and competent manner.

Required Behaviors:

As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

High school diploma or GED
Articulate; good communication skills; good grammar and spelling
Good problem solving skills
Knowledge of computer keyboard operation
Medical Terminology course required within 90 days of employment

Preferred Qualifications:

Previous medical background
Previous receptionist, clerical and or secretarial experience

Duties and Responsibilities:

Each Clinic serves a unique purpose. Individual CSR positions include all or some of the following:

Customer Service:

Establishes and maintains effective relationships with all internal and external customers, who may include patients, physicians, other healthcare providers, co-workers, vendors, and visitors
Communicates, face to face and by telephone, with internal and external customers in a professional and courteous manner
Maintains a positive attitude and remains calm under pressure, while working in a fast-paced environment
Focuses on continuous improvement to meet customer needs; supports new programs, ideas and processes
Maintains sensitivity to others and adjusts behavior accordingly
Recognizes the importance of teamwork and effectively participates in teamwork processes
Presents a professional appearance and acts as a positive representative of the clinic

Patient Check In and Check Out:

Enters data correctly and efficiently, including demographics and patient insurances
Maintains medical records, reports and files as required
Answers multiple phone lines with courtesy and efficiency; takes and distributes messages; properly refers calls to providers and other staff members
Collects balances due from patients, including co-pays, co-insurances and outstanding balances
Performs accurate accounting of daily deposits and verification of cash on hand
Generates daily reports and verifies the accuracy of the data reported
Discusses financial responsibility with patient and/or guarantor and sets up payment arrangements in accordance with SJRMC policies
Follows protocol for opening and closing clinic

Appointment Scheduling:

Demonstrates competency in the Scheduling Module and performs scheduling as per physician-specific protocol

Insurance Verification:

Verifies patient insurance coverage in accordance with clinic protocol and demonstrates competencies in both manual and electronic verification methods

Billing Rejections:

Processes billing rejections in a timely and accurate manner

Mail Processing:

Processes mail each day in an accurate and timely manner

Charge Entry:

Posts charges and/or payments timely and accurately
Works collaboratively with clinical staff to ensure appropriate CPT and ICD-9 coding for all patient encounters
Resolves coding issues with the clinical staff promptly

Referral and Authorization Management:

Obtains referrals, pre-certifications and authorizations in a timely and accurate manner, following payer specific requirements; maintains accurate documentation

Medical Records:

Demonstrates ability to properly prepare process and file Medical Records
Maintains filing system
Provides correspondence and Medical Records to appropriate parties in a timely manner; processes all requests for Medical Records in a timely manner and in accordance with clinic protocol

Scanning:

Performs scanning duties in a timely and accurate manner

Additional Responsibilities:

Complies with and is knowledgeable of organizational and departmental policies and procedures, including safety procedures and policies
Contributes to the care of the environment by maintaining work areas and assisting with housekeeping tasks as needed
Utilizes computer system as needed for information, data analysis, and to complete tasks
Maintains customer’s rights (confidentiality, privacy, safety, security and decision making)
Attends departmental meetings and other in-services and training sessions relative to job
Performs basic tasks in a timely manner with minimum guidance and supervision
Assure that appropriate levels of office supplies are maintained
Demonstrates willingness to work toward departmental and organizational goals and objectives; is committed to the successful operation of the clinic
Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

Safety, Courtesy, Effectiveness, and Stewardship

Other duties as assigned

Physical Demands and Environmental Work Conditions:

Must be able to lift greater than 50 pounds and push 0-300 pounds frequently
Must be able to see with corrective eyewear and hear clearly with assistance
Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely
Extensive computer keyboarding occurs daily

Special Demands:

Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families in an attempt to ensure a safe, respectful environment that will support the delivery of care
Some exposure to disease may occur
Effectively copes and strives for balance when caring for acutely ill patients and families

Specific Clinic Requirements:

Urgent Care: willing to work 12 hour shifts, weekends and holidays
San Juan Pediatrics: willing to work evening and Saturday shifts as assigned

San Juan Regional Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

Refine Your Search

customer support representative jobs in farmington, nm

Customer Service Representative - Interventional Spine Clinic M-F 8-5

Surgery Scheduler/Prior Authorizations- SJHP Obstetrics & Gynecology 610

Customer Service Representative

Experienced Field Service Technician

Store Support

Sales Support Rep Part-Time

Retail Display Installer – Technology

Insurance Agent - Farmington, NM

Product Support Representative for Harvesting Heads – WA, OR

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I want to receive the latest job alert for customer support representative in farmington, nm

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Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

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