Position Summary
The Event Concierge Intern will serve as the liaison between the resort’s operational departments and the onsite meeting contacts. This position is highly visible and the central point for handling and addressing special needs or requests for in-house groups. The most important part of the role is achieving the highest quality of service for both internal and external guests and remaining positive when faced with any adversity. Nemacolin is committed to being the best in the world, and the right candidate should be eager to be a part of something truly exceptional.
The internship consists of 12 consecutive weeks of full-time work. Over the course of the program, the selected candidate will be tasked with completing a project exploring an internship-specific experiential learning objective.
Program Timeline:
- Weeks 1-3: Orientation, Shadowing, and Reverse Shadowing
- Foundation, observation, and supervised ownership
- Weeks 4-11: On-the-Floor Support
- Consistent execution with increasing independence
- Final Weeks (Last 2 Weeks): Capstone Project and Wrap-Up
Essential Functions
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.
- Maintain consistent, high-quality guest support for group and resort programs
- Support Conference Services during peak periods and complex events
- Support guest requests and group movements
- Draft and assist with client communications
- Coordinate with departments under direct supervision
- Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments
- Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations
- Manage the day-to-day coordination of hotel events
- Oversee event logistics and ensuring client needs are met from start to finish
- Proactively resolve any issues that arise during events, ensuring a seamless experience
- Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process
- Participate in Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings to ensure all team members are aligned and prepared for upcoming event
- Handle special projects assigned by the department leaders, contributing to the overall success of the events team
Knowledge, Skills and Abilities Required
- High school diploma required
- Continuous authorization to work in the U.S. for the duration of the internship
- Ability to work varied hours, including evenings, weekends, and holidays
- Previous luxury hospitality experience preferred
- Must be actively enrolled or a recent graduate of a Bachelor's degree program in Hospitality Management, Events, or related discipline with a minimum GPA of 3.0 or higher
- Commitment to a consecutive 12-week internship, as per intern rotation
- Must have the ability to speak English fluently
- Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently
- Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events
- Ability to lift, move, and place items up to 30 pounds, and stand or walk for extended periods during shifts
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects the assignment of essential functions but does not include additional tasks that may be required.
Craft a Career Defined by Excellence, Growth, and Experience
Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.
A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.
Professional Development & Recognition
- Paid training and continuous learning opportunities
- Leadership development and accelerated leadership pathways
- Mentorship, coaching, and cross-functional experience
- Monthly recognition opportunities for associates, leaders, and teams
Benefits Designed for Well-Being and Lifestyle
- Competitive compensation and attractive 401(k) program
- Medical, dental, and vision coverage available
- Paid time off
- Educational and career advancement support
- Savings across resort dining, retail, spa, and activities
- Discounted associate meals, dry cleaning, and uniform services
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
