Top 31 Customer support coordinator Jobs in Farmington Hills Mi

Intake Coordinator
Mavacy PPLC —Plymouth, MI
- $24 - $29 an hour
- Full-time
- Hybrid work
- CRM software
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
8d
Customer Care Service Support Coord 1
Johnson Controls —Ann Arbor, MI
- $22.12 - $34.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
Customer Care Manager / Scheduling Coordinator
BrightStar Care of Novi, MI —Novi, MI
- $23 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Care Service Support Coord 3
Johnson Controls —Madison Heights, MI
- $21.63 - $37.00 an hour
- Full-time
- Mid-level
- Office
- Contracts
Service Coordinator
Kone —Detroit, MI
- $72,400 - $95,025 a year
- Full-time
- Customer service
- Mid-level
- Commuter assistance
- Health savings account
IT Dispatcher/Service Coordinator
Proactive Technology Management —Bingham Farms, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Solutions Coordinator
Arcwood Environmental, LLC —Livonia, MI
- Full-time
- Background check
- Pass drug screening
- Mid-level
8d
Area Customer Service Coordinator
Ricoh —Southfield, MI
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
Cust Exp Pickup Coordinator (CXPC)
FedEx —Novi, MI
- $24.53 - $37.23 an hour
- Full-time
- 1 year
- Communication skills
- Entry level
3d
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $15 - $18 an hour
- Part-time
- No education required
- Office
- Residential
Quick Apply
Customer Care Coordinator
Hagopian Cleaning Services, Inc —Oak Park, MI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
- Disability insurance
- Health insurance
Quick Apply
Office Coordinator
One Way Franchise Service Center LLC —Livonia, MI
- $16 - $20 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Care Coordinator
InfuSystem Inc. —Rochester Hills, MI
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
Customer Care Manager / Scheduling Coordinator
BrightStar Care of Howell / Brighton / Ann Arbor, MI —Ann Arbor, MI
- $23 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Remote After Hours Coordinator
Safe at Home —Ann Arbor, MI
- $13.75 an hour
- Part-time
- Remote
- 18 years or older
- Computer literacy
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
8d
Account Coordinator | FordDirect
Team Velocity —Detroit, MI
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
18h
Account Support Coordinator
Whitlam Group —Roseville, MI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Account Coordinator | Team Foxtrot
Team Velocity —Detroit, MI
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
18h

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Intake Coordinator

Mavacy PPLC
Plymouth, MI

Quick Apply

Job Details

Full-time
$24 - $29 an hour
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

CRM software
Customer relationship building
Interpersonal skills
Interviewing clients
Intake
Attention to detail
Client services experience
Sales management systems proficiency
Organizational skills
Law office experience
Legal client intake
Sales automation technologies

Full Job Description

Intake Coordinator

Job Title: Intake Coordinator

Job Type: Full-Time

About the Firm

Mavacy PLLC is a pioneering legal firm dedicated to solving complex business issues efficiently, on time, and within budget. We are optimists and genuine deal makers, committed to finding innovative solutions and driving client success. Our forward-thinking approach has made us a leader in the legal space, constantly evolving to meet our clients' needs.

What sets Mavacy apart is how we combine exceptional legal services with a modern business philosophy, leveraging technology, AI, and streamlined workflows to deliver an elevated client experience. We are building the legal practice of the future—where innovation, responsiveness, and relationships drive everything we do.

Be part of Mavacy PLLC, where your contributions are valued, your growth is supported, and your career can thrive into the future.

Your Opportunity

As the Intake Coordinator, you are the first impression of Mavacy. Every prospective client—whether they connect through a referral, website, social media, paid advertising, inbound phone call, or AI-assisted outreach—begins their experience with you.

This role combines exceptional client service with operational excellence. You'll guide prospective clients through the intake process, maintain accurate CRM records, coordinate attorney handoffs, and ensure our intake systems operate efficiently. While our AI tools assist with automation and after-hours coverage, your judgment, professionalism, and relationship-building skills are what create an exceptional client experience.

If you're highly organized, enjoy talking with people, love improving systems, and thrive in a fast-paced environment, this is an excellent opportunity to join a growing, technology-driven law firm.

Key ResponsibilitiesClient Intake & Experience

Serve as the first point of contact for all prospective clients, delivering a professional and welcoming experience.

Respond promptly to inbound inquiries received through phone, email, website forms, referrals, and AI-assisted channels.

Conduct structured intake conversations to gather information regarding legal needs, jurisdiction, matter type, and urgency.

Determine when matters should be escalated to attorneys or additional team members.

Maintain timely communication and follow-up with prospective clients throughout the intake process.

CRM & Data Management

Maintain accurate lead, prospect, and client records within Attio CRM.

Ensure all required information is complete, organized, and up to date.

Track lead status throughout the intake lifecycle, including conversion, decline, dormant status, and referral source.

Perform ongoing CRM maintenance, including record deduplication, data validation, and relationship tracking.

Support reporting by maintaining accurate data used to measure lead conversion and marketing effectiveness.

Matter Coordination

Coordinate attorney and practice group assignments once intake and conflict procedures have been initiated.

Assist with initiating new matters within MyMavacy.

Ensure seamless communication between prospective clients, attorneys, and internal teams.

Monitor intake workflow to ensure matters move efficiently through each stage.

Marketing & Automation Support

Maintain and update Mailchimp audiences based on CRM activity.

Support client nurture campaigns, referral communications, and re-engagement initiatives.

Assist with monitoring AI-assisted intake tools and recommend workflow improvements.

Track lead quality from marketing campaigns and referral sources.

Reporting & Continuous Improvement

Prepare weekly intake reports, including lead volume, conversion rates, referral sources, response times, and signed engagements.

Identify opportunities to improve intake processes, client experience, and workflow efficiency.

Collaborate with Operations and Marketing to enhance automation, reporting, and system performance.

Your Skills & Qualifications

2–4 years of experience in legal intake, client services, customer success, inside sales, CRM administration, or a similar client-facing role.

Experience working within a CRM platform such as Attio, Salesforce, HubSpot, Pipedrive, or equivalent.

Excellent verbal and written communication skills with the ability to quickly establish rapport with prospective clients.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple priorities while maintaining a high level of accuracy.

Self-motivated with the ability to work independently in a remote environment.

Comfortable learning and utilizing new technology, automation tools, and AI-enabled workflows.

Authorized to work in the United States.

Preferred Qualifications

Experience within a law firm or other professional services organization.

Familiarity with Attio CRM.

Experience with Mailchimp audience management and email segmentation.

Experience working alongside AI-assisted workflows or automation platforms.

Bilingual proficiency (Spanish, Mandarin, or another widely spoken language) is a plus.

Technology You'll Use

Attio CRM

MyMavacy

Mailchimp

Adobe Sign

Microsoft Outlook

Microsoft SharePoint

Buzz AI

AI-assisted intake and workflow automation tools

Your Compensation & Benefits

Competitive compensation based on experience and qualifications.

Company-sponsored health, dental, and vision plans.

Retirement savings plan with employer match.

Paid holidays and paid time off.

Remote work flexibility.

Professional development and ongoing technology training.

Opportunity to grow within an innovative, technology-driven law firm.

Position Details & Location

Full-time employment

Remote or hybrid work environment

U.S.-based candidates preferred

Eastern or Central Time Zone preferred

Pay: $24.00 - $29.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Intake Coordination: 2 years (Required)
Law office: 2 years (Preferred)
CRM software: 2 years (Required)
Mailchimp audience management and email segmentation: 1 year (Preferred)

Work Location: Hybrid remote in Plymouth, MI 48170

Quick Apply

Refine Your Search

customer support coordinator jobs in farmington hills mi

Intake Coordinator

Customer Care Service Support Coord 1

Customer Care Manager / Scheduling Coordinator

Customer Care Service Support Coord 3

Service Coordinator

IT Dispatcher/Service Coordinator

Customer Solutions Coordinator

Area Customer Service Coordinator

Cust Exp Pickup Coordinator (CXPC)

Customer Service & Scheduling Coordinator

Customer Care Coordinator

Office Coordinator

Customer Care Coordinator

Internal Care Coordinator

Customer Care Coordinator (C3)

Customer Care Manager / Scheduling Coordinator

Remote After Hours Coordinator

Account Coordinator | FordDirect

Account Support Coordinator

Account Coordinator | Team Foxtrot

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