Top 94 Guest service agent Jobs in Farmington Mi

Part Time Front Desk Agent
Residence Inn Livonia —Livonia, MI
- Part-time
- Computer literacy
- Residential
- Hotel
Guest Service Agent
Residence Inn Farmington Hills —Farmington Hills, MI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Holiday Inn Livonia —Livonia, MI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Troy, MI
- $20.18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Front Desk Associate - Marriott Pontiac
Marriott Auburn Hills/Pontiac —Pontiac, MI
- $16 - $18 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
3d
Front Desk Agent (Weekend Availability)
Tru by Hilton Novi Detroit —Novi, MI
- $15 - $17 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Service Agent Front Desk - FT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Full-time
- Mid-level
- Windows
- Hotel
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
Spark by Hilton —Plymouth, MI
- Part-time
- Hotel
- High school diploma or GED
- Typing
Quick Apply
Guest Service Agent
Hampton Inn Livonia —Livonia, MI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
PBX Agent
Marriott International, Inc —Dearborn, MI
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Receptionist
Comfort Suites —Canton, MI
- $15 - $16 an hour
- 8 hour shift
- Hotel
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
7d
Guest Service Agent Front Desk - PT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Part-time
- Mid-level
- Windows
- Hotel
Quick Apply
Guest Service Agent / Front Desk
Hyatt House Royal Oak / Birmingham, MI —Royal Oak, MI
- $16 - $18 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
6d
Guest Service Agent
Holiday Inn Express Romulus —Romulus, MI
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
4d
Guest Service Agent
Holiday Inn Romulus —Romulus, MI
- Part-time
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Receptionist
Skyline Hotel Detroit Airport, SureStay Collection by BW —Romulus, MI
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Guest Service Agent
SpringHill Suites Romulus —Romulus, MI
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
12d
Guest Service Agent
Fairfield Inn Rochester Hills —Rochester Hills, MI
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
11d
Full Time - Reservations Agent
Schulte Boutique + Lifestyle —Plymouth, MI
- $18 - $20 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
2d
Front Desk Agent
Holiday Inn Express Wixom —Wixom, MI
- From $18 an hour
- Full-time
- Hotel
- In-person
- Communication skills
Quick Apply

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Part Time Front Desk Agent

Residence Inn Livonia -
Livonia, MI

Apply Now

Job Details

Part-time

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn Livonia

17250 Fox Dr

Livonia, MI 48152

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in farmington mi

Part Time Front Desk Agent

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk Associate - Marriott Pontiac

Front Desk Agent (Weekend Availability)

Guest Service Agent Front Desk - FT

Front Desk Agent

Guest Service Agent

PBX Agent

Front Desk Receptionist

Guest Service Agent Front Desk - PT

Guest Service Agent / Front Desk

Guest Service Agent

Guest Service Agent

Hotel Front Desk Receptionist

Guest Service Agent

Guest Service Agent

Full Time - Reservations Agent

Front Desk Agent

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