Top 28 Help desk Jobs in Fayetteville, Ar

IT SERVICE DESK ANALYST
Signature Bank of Arkansas —Fayetteville, AR
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Help Desk- First Shift
Wachter, Inc. —Lowell, AR
- $18 - $20 an hour
- Day shift
- Computer literacy
- Mid-level
- Electrical experience
- AD&D insurance
- Paid holidays
Quick Apply
IT Technician
Pediatrics Plus —Springdale, AR
- From $22 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Analyst
CESO, Inc. —Rogers, AR
- $48,400 - $76,397 a year
- Full-time
- Hybrid work
- Azure
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Customer Operations & Tech Support
Ox —Fayetteville, AR
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Agile
Quick Apply
IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Fayetteville, AR
- Full-time
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
5d
Help Desk Manager- Lowell, AR- Second Shift
Wachter, Inc. —Lowell, AR
- $75 - $95 an hour
- Full-time
- Bachelor's degree
- Mentoring
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
Computer Support Coordinator
City of Rogers, Arkansas —Rogers, AR
- From $22.46 an hour
- Word processing
- Basic math
- Research
Network Operations Center (NOC) Analyst II
OzarksGo —Fayetteville, AR
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Senior Technology Support
Walmart —Bentonville, AR
- $70,000 - $130,000 a year
- On call
- Computer science
- Computer Science
- High school
- Paid jury duty
- Paid parental leave
Support Analyst
SBSC —Bentonville, AR
- Contract
- Computer science
- Computer Science
- Bachelor of Science
Call Center Support I
J.B. Hunt —Lowell, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Paid holidays
11d
Product Support Specialist
Kiefer Sage —Rogers, AR
- Weekends as needed
- Office
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
4d
Senior Remote Services Engineer, Bentonville, AR
Honeywell —Bentonville, AR
- Full-time
- Computer Science
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
11d
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

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Help Desk- First Shift
Wachter, Inc. —Lowell, AR
The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field.
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IT SERVICE DESK ANALYST

Signature Bank of Arkansas -
Fayetteville, AR

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED
Systems analysis

Full Job Description

Job Title: IT Service Desk Analyst

Reports to: SVP IT Director

FLSA Status: Non-Exempt (Hourly)

Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful Team Member will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

The IT Service Desk Analyst will provide first and second line technical support to internal Signature Bank Team Members. The successful candidate will require an aptitude for working with applications/systems to analyze, diagnose and resolve technical problems, which may range from straightforward to more complicated technical issues.

Essential Duties, Responsibilities & Expectations:

Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communication.
Receive, log, and manage calls from Team Members via telephone and email
Maintain an Asset Database and track changes
First and second line support - Troubleshoot IT related problems from in-house software to hardware, such as smartphones, tablets, laptops, PCs and printers
Troubleshoot basic network issues
Escalate unresolved calls to the infrastructure support team
Take ownership of Team Member problems, report on the status of problems on behalf of the Team Member, and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in MS Office applications (Word, Excel, Outlook, PowerPoint)
Provide stats for the weekly Service Desk report on call trends and relative reports for this position
Publish support documentation to assist Team Members with requests for information and provide training
Basic Active Directory knowledge: create user accounts, reset passwords, create groups etc.
Facilitate smartphone and tablet account management
Arrange for external technical support when problems cannot be resolved in-house
Perform all other tasks requested as they relate to the Bank and its functions.
Perform off duty and on call functions pertaining to technology requirements

Supervisory Responsibilities: None

Compliance: All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

High school diploma or general education degree required.
College degree or technical vocation certification preferred, 2+ years in IT related field.

Skills / Knowledge / Abilities:

Strong Windows system administration skills (Win10, Server 2012, Server 2019)
Previous experience with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas.
Experience with Active Directory and Group Policy.
Basic understanding of network topologies.
Understanding of SAN, NAS environments Microsoft Office Products, VMWare and/or Virtual environments.
Must have the ability to work independently and as part of a team.
Ability to promptly answer support related email, phone calls, and other electronic communications.
Ability to perform problem analysis, logically organize and prepare technical documentation and effectively communicate both orally and written.
This position also requires that the Team Member have the ability to adapt to an ever-changing technology environment.
Must be able to take on new challenges and technologies with the ability to obtain knowledge on current technologies in place.

Working Conditions / Environment / Potential Hazards:

General office environment
May be necessary to work extended hours and weekends
Periodic travel
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

Able to sit or stand for an extended period of time
Able to lift up to 30 pounds
Use of fine motor skills

Apply Now

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help desk jobs in fayetteville, ar

IT SERVICE DESK ANALYST

Help Desk- First Shift

IT Technician

Helpdesk Analyst

Customer Operations & Tech Support

IT Support Desk Engineer II

Help Desk Manager- Lowell, AR- Second Shift

Computer Support Coordinator

Network Operations Center (NOC) Analyst II

Senior Technology Support

Support Analyst

Call Center Support I

Product Support Specialist

Senior Remote Services Engineer, Bentonville, AR

Epic ClinDoc Principal Trainer

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