Top 490 Support engineer Jobs in Fayetteville, Ar

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Fayetteville, AR
- Full-time
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
3d
Senior Technology Support
Walmart —Bentonville, AR
- $70,000 - $130,000 a year
- On call
- Computer science
- Computer Science
- High school
- Paid jury duty
- Paid parental leave
Epic Inpatient HIM OpTime Application Support Engineer - 6079187
Accenture —Bentonville, AR
- $47.85 - $57.85 an hour
- Full-time
- Remote
- 5 years
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
(USA) Systems and Infrastructure Engineer II
Walmart —Bentonville, AR
- $70,000 - $130,000 a year
- Computer Science
- High school
- System design
- Paid jury duty
- Disability insurance
13d
Senior Remote Services Engineer, Bentonville, AR
Honeywell —Bentonville, AR
- Full-time
- Computer Science
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
9d
Systems and Infrastructure Engineer II
Walmart —Bentonville, AR
- $70,000 - $130,000 a year
- Full-time
- Computer Science
- High school
- System design
- Paid jury duty
- Disability insurance
13d
Senior Structural Engineer
Garver —Fayetteville, AR
- Call employer
- Master's degree
- Bachelor's degree
- Travel
- Wellness program
Quick Apply
Structural Engineer (SE license required)
Garver —Fayetteville, AR
- Microsoft Outlook
- Travel
- Mentoring
- Wellness program
Quick Apply
Process Engineer - Pumping Lead
Garver —Fayetteville, AR
- $93,641 - $113,256 a year
- Call employer
- 5 years
- Office
- Master's degree
- Wellness program
Quick Apply
Mechanical Engineer – Buildings
Garver —Rogers, AR
- Call employer
- Team management
- Mentoring
- Senior level
- Wellness program
Quick Apply
Process Engineer - Mechanical
Garver —Fayetteville, AR
- Call employer
- Civil engineering
- Microsoft Outlook
- 5 years
- Wellness program
Quick Apply
Process Engineer – Water Treatment Lead
Garver —Fayetteville, AR
- $93,641 - $113,256 a year
- Call employer
- 5 years
- Office
- Master's degree
- Wellness program
Quick Apply
Civil Engineer
Garver —Fayetteville, AR
- Call employer
- Civil engineering
- Management
- 5 years
- Wellness program
Quick Apply
Fire Protection Engineer
Garver —Rogers, AR
- Call employer
- Engineering
- Team management
- Mentoring
- Wellness program
Quick Apply
Civil Engineer- Federal Projects
Garver —Fayetteville, AR
- Call employer
- Civil engineering
- Microsoft Excel
- Construction site
- Wellness program
Quick Apply
Structural Engineer (Mid-level)
Garver —Fayetteville, AR
- Call employer
- Microsoft Outlook
- 5 years
- Mid-level
- Wellness program
Quick Apply
Project Manager- Water/Wastewater Infrastructure
Garver —Fayetteville, AR
- Call employer
- 6 years
- Microsoft Outlook
- Engineering
- Wellness program
Quick Apply
Mechanical Engineer - EI
Garver —Rogers, AR
- Call employer
- Mid-level
- Analysis skills
- Accounting
- Wellness program
Quick Apply
Structural Engineer
Garver —Fayetteville, AR
- $55,000 - $75,000 a year
- Call employer
- Microsoft Outlook
- Mid-level
- Office
- Wellness program
Quick Apply
Process Engineer - Water/Wastewater
Garver —Fayetteville, AR
- $80,662 - $113,256 a year
- Call employer
- Microsoft Outlook
- Doctor of Philosophy
- Senior level
- Wellness program
Quick Apply

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IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Fayetteville, AR

Quick Apply

Job Details

Full-time
3 days ago

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

support engineer jobs in fayetteville, ar

IT Support Desk Engineer II

Senior Technology Support

Epic Inpatient HIM OpTime Application Support Engineer - 6079187

(USA) Systems and Infrastructure Engineer II

Senior Remote Services Engineer, Bentonville, AR

Systems and Infrastructure Engineer II

Senior Structural Engineer

Structural Engineer (SE license required)

Process Engineer - Pumping Lead

Mechanical Engineer – Buildings

Process Engineer - Mechanical

Process Engineer – Water Treatment Lead

Civil Engineer

Fire Protection Engineer

Civil Engineer- Federal Projects

Structural Engineer (Mid-level)

Project Manager- Water/Wastewater Infrastructure

Mechanical Engineer - EI

Structural Engineer

Process Engineer - Water/Wastewater

I want to receive the latest job alert for support engineer in fayetteville, ar

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