Do you enjoy helping people while making a positive impact on the lives of animals? Cumberland County Animal Services is seeking a compassionate, organized, and customer-focused Administrative Associate to serve as one of the first points of contact for citizens visiting or calling the shelter.
In this role, you will provide exceptional customer service by assisting the public with the intake of stray and unwanted animals, answering questions regarding Animal Services programs and procedures, and helping connect families with their next beloved pet. You will play an important role in ensuring animals leaving the shelter are in compliance with County ordinances, regulations, and North Carolina state laws while supporting the daily administrative operations of the department.
The Animal Services Department is dedicated to protecting public health and safety by enforcing state and local animal laws, responding to stray, domestic, livestock, exotic, and potentially dangerous animals, and providing shelter, care, and opportunities for adoption and reunification. As an Administrative Assistant, you'll be part of a team committed to serving both the community and the animals that depend on us.
If you thrive in a fast-paced environment, enjoy interacting with the public, and want a career where your work truly makes a difference every day, we encourage you to apply.
- Serve as the first point of contact for the public by providing courteous and professional customer service in person and over the phone regarding Animal Services programs, policies, and ordinances.
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Receive and process stray, surrendered, and unwanted animals by collecting required information, scanning for microchips, and completing intake documentation.
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Assist citizens with locating lost pets, reclaiming impounded animals, and navigating the pet adoption process from application through completion.
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Maintain accurate customer and animal records by entering and updating information in the shelter management system, including licensing, rabies, medical, and identification records.
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Prepare and process adoption documentation, contracts, receipts, vouchers, microchip registrations, county licenses, and related paperwork while ensuring all required signatures are obtained.
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Process financial transactions, including cash, checks, and credit/debit card payments, and accurately assess and collect applicable fees, fines, and citations.
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Answer incoming calls, gather detailed information, and create service requests for Animal Control Officers to ensure timely and accurate response to citizen concerns.
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Contact pet owners regarding impounded animals, rabies testing requirements, adoption inquiries, and other shelter-related services while providing clear and accurate information.
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Assist customers with public records requests and maintain organized electronic and hard-copy files in accordance with departmental procedures.
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Maintain a clean, safe, and welcoming reception, adoption, and animal drop-off areas by performing routine housekeeping duties, sanitizing public spaces, and working collaboratively with shelter staff to provide excellent customer service.
High school diploma or GED and the ability to perform the primary duties of the position.
Necessary additional requirements:
Successful completion of Keyboarding, Customer Service, and Basic Word tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
- Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox.
- Knowledge of office practices and procedures
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Knowledge of arithmetic, grammar, spelling, and vocabulary
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Knowledge of word-processing, spreadsheets, and other computer applications used in the assigned office
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Ability to operate a computer, scanner, copier, fax machine, typewriter, or other office equipment
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Ability to process data, information, and other information required by the program and office
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Ability to communicate effectively in person, in writing, and by telephone
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Ability to be tactful and courteous; ability to follow oral and written instructions and procedures
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Ability to enter data with accuracy at the speed required of the particular program or position
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Ability to use automated systems and technology in performing the duties assigned
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Ability to establish and maintain effective working relationships with the general public and other employees
Conditions of Employment:
In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
