Top 3 Help desk analyst Jobs in Fayetteville, Nc

Intelligence Operations Integrator
Barbaricum —Fayetteville, NC
- Classroom
- Mid-level
- Office
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Intelligence Operations Integrator
Barbaricum —Fayetteville, NC
You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new Palantir use cases, all while solving…
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Intelligence Operations Integrator

Barbaricum -
Fayetteville, NC

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Job Details

Qualifications

Dashboard development
Customer communication
On-site technical support
Field service
TS/SCI
Providing information to customers
Dashboard creation support
Mid-level
Client relationship development
Special operations
User training (technical support)
Java
Collaboration with product development teams
JavaScript
Customer engagement
Mentoring
Instructor-led training (training delivery method)
Customer issue escalation
Intelligence experience
Classroom Teaching
TypeScript
Communication skills
Python
Law enforcement

Full Job Description

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.

We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base. You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems.

Core Responsibilities

Provide desk-side training to analysts
Train analysts/operators in a classroom setting
Embed with user groups to deeply understand workflows
Proactively develop relationships with users at customer site and surface use case gaps
Build initial dashboard products and assist users with building questions
Remain current and up to date on latest platform features and capabilities
Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
Provide timely and detailed feedback to the Palantir engineering team about product
Consistently communicate product or user issues to the Palantir team

What We Value

Prior experience with Palantir platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.). Recent and in-depth hands-on experience with Palantir platforms highly preferred.
Military/Special Operation/Law Enforcement experience is highly preferred
Experience briefing high-level military stakeholders is highly preferred
Experience fusing intelligence capabilities in support of operations
Technical background with working knowledge of Python, Java, and/or JavaScript/typescript
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to work independently and as part of a team
Ability to travel domestically and internationally 25% of the time if needed

What We Require

(As required by U.S. Government contract) U.S. citizenship
(As required by U.S. Government contract) TS/SCI or above clearance eligibility

EEO Commitment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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Intelligence Operations Integrator

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