he primary purpose of this position is to develop, implement, monitor, and supervise programs within the social work programs to include Children Services & Adult Services Divisions to ensure the dignity and integrity of the children, the parents, the elderly, the disabled, the agency, and the community is preserved. The goals of strengthening family function, preventing child abuse and neglect, providing quality care for children in out-of-home placements, and providing quality care for children in adoptive placements require that services delivered are child centered and family focused. As well preserving the independence, safety and well-being of our elderly, disabled adults, and victims of domestic violence. Upon designation by the Director, this position assures the proper administration of agency’s child welfare, adult services and/or performance management programs, services and personnel to include state and federally mandated programs. The position understands and assures the application of multiple and complex program rules and regulations relating to broad program and fiscal policies that come from state and federal sources. The position represents the agency in complex and challenging relationships with other public organizations, private profit and non-profit organizations, advocacy groups, judges, schools, hospitals, vendors, county government, elected officials and the media.
Duties:The Social Work Program Administrator II position working title could be a Division Director or Section Chief over Social Work Services, Performance Management and/or other Divisions based on the organizational structure of the agency and supervises Program Managers with an average of 3-6 supervisor/staff teams. The Social Work Program Administrator II will oversee the day-to-day operations of a Child Protection and Placement, Adult Services and/or Performance Management division under the direction of a Human Services Deputy Director or agency Director. Social Work Program Administrator II position is responsible for the planning, development, administration, and supervision of multiple child protective services, adult services, and/or performance management units and provides coverage after hours and holidays. The Social Work Program Administrator II is also responsible for the operation of a battered women’s shelter, residential group home, visitation center and/or community transportation services. A Divisions or Section responsibilities may also include the oversight and supervision of Medicaid, IV-E and TANF eligibility determination services including the supervision of income maintenance caseworkers. Division Directors or Section Chiefs over Performance Management oversee the day-to-day operations of the data analytics, quality assurance, training and tracking of state/federal compliance monitoring and corrective action plans for various program throughout the agency.
The Social Work Program Administrator is responsible for setting long-term programmatic and operational goals, as well as the necessary organizational structure and support resources to accomplish those goals. By using information systems within the division/section and within the agency as a management tool, the Social Work Program Administrator plans programs that meet the needs of children, families, disabled adults, and the elderly. The Program Administrator initiates and participates in the development and implementation of mechanisms to generate management reports which reflect program and staff effectiveness, such as practice standards, reporting systems, fiscal accountability, training, and other quality assurance measures.
The Social Work Program Administrator works with the Program Managers to develop programs consistent with statute and state policy and procedure; revises external guidelines to meet the needs of children, families, disabled adults, and the elderly when changes occur, and advocates for legislation that would strengthen programs that already exist or would allow for the development of programs to meet specific needs. Program Administrators may also work with internal stakeholders in all areas of the organization related to the overall performance, continuous quality improvement and effective/efficiency of the agency.
Minimum Qualifications: Master's degree from an accredited school of social work and four years of social work or counseling experience, two of which were supervisory; or bachelor's degree in social work and five years of social work or counseling experience, two of which were supervisory; or bachelor's degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and six years of social work or counseling experience, two of which were supervisory; or an equivalent combination of training and experience.
PREFERRED TRAINING & EXPERIENCE: Master’s degree from an accredited school of social work with more than four (4) years’ experience in a County Department of Social Services (with over two (2) of those years as a manager of supervisors). For Social Work Program Administrator II positions in the Performance Management Division or Section, experience in performance management, data analytics, training, and quality assurance.
Knowledge, Skills and Abilities: Thorough knowledge of methods and principles of casework supervision and training; thorough knowledge of social work principles, techniques, and practices and application s to casework and community problems; considerable knowledge of social and economic factors in the community and local agencies and resources; considerable knowledge of the laws, regulations, and policies which govern social services programs; considerable knowledge of principles and techniques of public administration, including personnel administration, budgeting, and office management; skill in directing a staff of social workers and supervisors and related professionals and students engaged in a variety of services.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background and fingerprinting check is required.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2902.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
