Switchboard Operator-Full Time-Mid Shift
Cape Fear Valley Health System —Fayetteville, NC
- Full-time
- Hospital
- Computer literacy
- Mid-level
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Switchboard Operator-Full Time-Mid Shift

Cape Fear Valley Health System -
Fayetteville, NC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Desktop applications
Typing

Full Job Description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Visitor Management

Job Family

Clerical

Work Shift

Mid Shift (United States of America)

Summary

Operate the switchboard console to route incoming, outgoing, and inter-hospital calls and perform other communications related duties.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Answer and route calls to appropriate person or department
Assist patients and employees with placing local and long-distance calls
Ensures emergency codes are properly handled and associated groups (Fire Department, Pilots, Rescue Squad, etc.) are coordinated and informed about all situations
Maintain all logs
Monitor computerized/digital alarm systems and notify appropriate staff to resolve issues or create work order request for equipment
Assist outside callers and staff with physician’s office telephone numbers
Provide services for all on-call personnel, to include supplemental staffing
Responsible for paging overhead, notify appropriate staff by email and ensure Emergency Department and Security heard the code
Coordinate repairs and changes to the phone system
Assist outsiders in locating patients as appropriate
Replace patient phones when vendor is unavailable
Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training:

High school diploma or equivalent required

Work Experience:

3 years switchboard experience in a major 2000 + line facility preferred
1 year hospital experience or medical terminology preferred

Knowledge, Skills, and Abilities Required:

Computer literacy
Ability to handle and diffuse stressful situations (sometimes involving life and death)
Ability to remember and follow policies and procedures during times of crisis
Excellent customer service skills
Ability to type 40 wpm
Ability to operate multiple computer software programs simultaneously

Physical Requirements:

Hearing and verbal ability to interact professionally with staff, managers and vendors
Visual acuity to deal with CRT's and printouts
Manual dexterity to use standard keyboard

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Apply Now

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Switchboard Operator-Full Time-Mid Shift

FRONT DESK CLERK