Top 82 Associate director Jobs in Federal Way, Wa

Associate Director of Hospitality & Visitor Experience
Seattle Art Museum —Seattle, WA
- $109,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- 6 years
- Paid jury duty
- AD&D insurance
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Associate Creative Director
Tin Can —Seattle, WA
- $150,000 - $180,000 a year
- Full-time
- 7 years
- Writing skills
- Presentation skills
6d
Associate Director, Strategic Operations and Analytics - UW Medicine
University of Washington —Seattle, WA
- $120,000 - $170,004 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
Associate Director of Student Engagement
Bellevue College —Bellevue, WA
- $72,488 - $101,483 a year
- Overtime
- Background check
- Inventory management
- Mid-level
- Paid holidays
- Disability insurance
Associate Director-Coaching & Operations
University of Washington —Seattle, WA
- $84,000 - $92,004 a year
- Full-time
- Analysis skills
- University
- Bachelor's degree
10d
Associate Director for Recreation
University of Washington —Seattle, WA
- $90,000 - $96,000 a year
- Full-time
- CPR Certification
- Data analysis skills
- Master's degree
7d
Associate Director, Academic Advising
Bellevue College —Bellevue, WA
- $78,777 - $114,227 a year
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Disability insurance
Associate Director, HR
University of Washington —Seattle, WA
- $95,400 - $160,008 a year
- Full-time
- Hybrid work
- Psychiatry
- Office
- Master's degree
Associate Director of Technology Communications
University of Washington —Seattle, WA
- $115,008 - $132,000 a year
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Computer literacy
Associate Director, Outreach and Recruitment
Bellevue College —Bellevue, WA
- $78,777 - $114,227 a year
- Overtime
- Bilingual
- Microsoft Word
- Background check
- Paid holidays
- Disability insurance
Associate Director Housing Development
Low Income Housing Institute —Seattle, WA
- $130,000 - $145,000 a year
- Full-time
- Pass drug screening
- Research
- Office
- Health savings account
- AD&D insurance
Quick Apply
13d
Associate Director, Commerce Operations (Amazon)
VML —Seattle, WA
- $75,000 - $180,000 a year
- Hybrid work
- 5 years
- Office
- Senior level
Quick Apply
Associate Director, Commerce Operations (Amazon)
VML/WPP Enterprise Solutions —Seattle, WA
- $75,000 - $180,000 a year
- 5 years
- Senior level
- Commercial
Quick Apply
13d
Client Relationship Marketing Associate Director
Accenture —Seattle, WA
- $150,900 - $369,800 a year
- Full-time
- Remote
- Marketing
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
3d
Associate Director of Budget & Strategic Operations
University of Washington —Seattle, WA
- $102,192 - $116,400 a year
- Full-time
- 5 years
- Office
- Finance
3d
Associate Director, Army Mission Operations
Anduril Industries —Seattle, WA
- $191,000 - $239,000 a year
- Email
- Up to 50% travel
- Military
- Engineering
Quick Apply
Associate Director Business Planning & Strategy
Chewy —Bellevue, WA
- $149,000 - $245,000 a year
- Full-time
- 6 years
- Office
- Finance
- Paid holidays
- Health insurance
Associate Director
SS&C Technologies —Bellevue, WA
- $105,000 - $180,000 a year
- Online Application
- Finance
- 8 years
- Analysis skills
- Paid holidays
- Health insurance
12d
Associate Director, Corporate Sponsorships
The ALS Association —Seattle, WA
- $77,250 - $87,550 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Associate Director - Ambulatory OB/GYN Services
University of Washington —Seattle, WA
- $132,000 - $176,700 a year
- Full-time
- Master's degree
- Clinic
- Ob/Gyn

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Associate Director of Hospitality & Visitor Experience

Seattle Art Museum -
Seattle, WA

Quick Apply

Job Details

Full-time
$109,000 a year

Benefits

Paid jury duty
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
403(b)
Bereavement leave
Life insurance

Qualifications

Project team coordination
Google Workspace
Customer communication
Managing teams in a customer support role
Coaching
Operations coordination planning
Operations transformation
Managing hospitality teams
Inclusive leadership practices
Team development
Cultural competency
Task prioritization
Customer engagement
Leading team collaboration initiatives
Managing projects
CRM system proficiency
Productivity software
Process improvement planning
Change management support (employee development activity)
Cross-functional team management
Technical Proficiency
Operations planning
Cross-functional communication

Full Job Description

ABOUT THE ROLE

The Associate Director of Hospitality & Visitor Experience serves as the operational leader of the Visitor Experience department, partnering with the Senior Director to translate departmental strategy into coordinated action while cultivating a culture of exceptional hospitality across all visitor-facing operations. This position oversees the Frontline Operations Manager and Manager of Volunteer Programs while providing leadership and guidance to the broader Visitor Experience frontline leadership team, including Frontline Supervisors.

As the Senior Director's primary partner in departmental operations, the Associate Director serves as the department's operational integrator - aligning people, processes, and priorities across Visitor Experience to build organizational capacity and ensure consistent, welcoming, and hospitality-driven visitor experiences across all SAM locations.

ABOUT SAM

As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.

RESPONSIBILITIES

Department Leadership & Integration – 35%

Partner with the Senior Director to translate departmental strategy into operational priorities, implementation plans, and measurable outcomes
Lead and develop the department's frontline operational leaders, building organizational capacity through consistent leadership practices, coaching, and accountability
Direct the work of the Frontline Operations Manager and Manager of Volunteer Programs, providing coaching, guidance, and accountability while empowering them to lead their respective teams
Serve as the operational integrator for the Visitor Experience department by coordinating initiatives across teams, removing barriers, and ensuring projects, communications, and priorities remain aligned and on track
Lead implementation of departmental priorities and strategic initiatives, ensuring responsibilities are clearly defined, work is coordinated across teams, and progress is monitored
Identify operational challenges and opportunities, recommending solutions that strengthen organizational capacity, departmental effectiveness, and support institutional goals
Represent Visitor Experience on cross-functional committees and institutional initiatives, building collaborative relationships across the museum
Serve as the Senior Director's designee during their absence, ensuring continuity of departmental leadership and operations

Radical Hospitality & Service Excellence – 25%

Lead the development and implementation of the museum's Radical Hospitality philosophy, establishing customer service standards, training programs, and operational practices that create consistently welcoming and exceptional visitor experiences across all museum locations
Develop and oversee onboarding, customer service training, leadership development, and recognition programs that reinforce the museum's Radical Hospitality philosophy and build a culture of service excellence
Establish consistent performance management practices across frontline operations and volunteer programs, coaching managers to effectively develop staff, address performance concerns, and build high-performing teams
Foster a culture of hospitality, accountability, inclusion, recognition, and continuous learning that supports employee engagement and exceptional visitor experiences
Work closely with the Senior Manager of Audience Research & Insights to leverage visitor feedback, operational data, and frontline observations to evaluate service performance and identify opportunities to enhance the visitor experience
Guide the resolution of complex visitor concerns, using trends and feedback to continuously strengthen hospitality standards, training, and service delivery

Operational Excellence – 20%

Oversee Visitor Experience operations across all museum locations by guiding managers, aligning priorities, and ensuring consistent operational standards
Lead the development and refinement of operational policies, procedures, and workflows that improve efficiency, accessibility, consistency, and service quality
Coordinate operational planning for exhibitions, public programs, institutional initiatives, and special events, ensuring visitor experience considerations are integrated into planning and execution
Collaborate with Frontline Operations, Volunteer Programs, Audience Research & Insights, Security, Facilities, Membership, Public Engagement, Retail, and other museum partners to deliver seamless visitor experiences across all museum locations

Business Administration – 15%

Partner with the Senior Director to develop and oversee the frontline compensation budget and departmental operating budgets
Oversee the Volunteer Program budget in collaboration with the Manager of Volunteer Programs
Monitor staffing levels, labor utilization, and departmental expenditures, recommending adjustments that support operational effectiveness and responsible stewardship of resources
Direct department internal communications, leadership meetings, and administrative functions that support effective department operations
Oversee departmental administrative processes and systems, ensuring accurate documentation, effective communication, and efficient coordination across the department

Other Duties – 5%

Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work

WE ARE LOOKING FOR

Required Qualifications

Bachelor's degree in business, hospitality, museum studies, arts administration, nonprofit management, or a related field; or an equivalent combination of education and experience
Minimum of six years of progressive leadership experience in visitor experience, hospitality, customer service, operations, or a related field, including experience leading managers, supervisors, or other people leaders
Experience translating strategic priorities into operational plans and leading organizational change or process improvement initiatives
Demonstrated success leading complex visitor-facing operations while building high-performing teams and developing leaders
Demonstrated ability to build collaborative relationships and lead cross-functional initiatives involving multiple stakeholders
Strong operational planning, project management, and organizational skills, with the ability to manage multiple priorities in a dynamic environment
Excellent communication, coaching, and interpersonal skills, with the ability to effectively engage staff, volunteers, leadership, and external partners
Commitment to creating welcoming, inclusive, and accessible visitor experiences and fostering an equitable workplace culture
Proficiency with Microsoft Office Suite, Google Workspace, and CRM or ticketing systems (Tessitura preferred)
Ability to pass and maintain a security background check

Preferred Qualifications

Experience in a museum, cultural institution, nonprofit, or other mission-driven organization
Experience leading operations across multiple sites or locations
Experience managing departmental budgets and workforce planning
Experience with Tessitura or a comparable CRM and ticketing platform

FLSA Status: Full Time, Exempt

Reports To: Senior Director of Visitor Experience

Work Location: Seattle Art Museum - Downtown Location

BENEFITS

Benefits include a fully employer paid HMP medical plan or an employee contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short Term Disability, Supplemental Dental Insurance and participation in SAM’s 403b retirement plan.

Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually.

Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming.

ACCOMODATION

The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact [email protected]. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.

SAM is proud to be an equal opportunity employer and we are committed to fostering a respectful, inclusive, and welcoming workplace for all employees and volunteers. Guided by our mission to connect art to life and engage diverse communities, we strive to create a sense of belonging for all of the communities we serve. All qualified candidates will receive consideration for employment without regard to race, national origin, marital status, sexual orientation, gender identity, disability, military status, or any other protected characteristic

Not sure you check every box? Research shows that candidates from underrepresented backgrounds often only apply if they meet 100% of the criteria. If you believe you could excel in this role, we encourage you to apply!

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Refine Your Search

associate director jobs in federal way, wa

Associate Director of Hospitality & Visitor Experience

Associate Creative Director

Associate Director, Strategic Operations and Analytics - UW Medicine

Associate Director of Student Engagement

Associate Director-Coaching & Operations

Associate Director for Recreation

Associate Director, Academic Advising

Associate Director, HR

Associate Director of Technology Communications

Associate Director, Outreach and Recruitment

Associate Director Housing Development

Associate Director, Commerce Operations (Amazon)

Associate Director, Commerce Operations (Amazon)

Client Relationship Marketing Associate Director

Associate Director of Budget & Strategic Operations

Associate Director, Army Mission Operations

Associate Director Business Planning & Strategy

Associate Director

Associate Director, Corporate Sponsorships

Associate Director - Ambulatory OB/GYN Services

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