Top 77 Guest service agent Jobs in Felton Ca

Reservations Agent
La Bahia Hotel and Spa —Santa Cruz, CA
- $24.73 an hour
- Weekends as needed
- Computer literacy
- English
- Office
- Free parking
- Paid jury duty
Quick Apply
14d
Front Desk Agent
Dream Inn, Santa Cruz —Santa Cruz, CA
- $23.73 an hour
- Full-time
- Customer service
- Hotel
- In-person
- Health savings account
- Health insurance
Quick Apply
12d
Front Desk Agent - Four Points by Sheraton, Scotts Valley
SCOTTS VALLEY HOTEL LP —Scotts Valley, CA
- Part-time
- 3 years
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent - Courtyard by Marriott, Santa Cruz
Courtyard by Marriott, Santa Cruz —Santa Cruz, CA
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Representative
Holiday Inn Express Santa Cruz —Santa Cruz, CA
- $17.67 - $20.00 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Free parking
- Paid jury duty
Quick Apply
Front Desk Agent
Dream Inn —Santa Cruz, CA
- $23.73 an hour
- 8 hour shift
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Part-Time Guest Service Agent - Flexible Schedule
Seaway Inn —Santa Cruz, CA
- From $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Flexible schedule
Quick Apply
Front Desk Agent - Fairfield Inn & Suites, Santa Cruz
LOTUS MANAGEMENT INC —Santa Cruz, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Desk Agent - Fairfield Inn & Suites, Santa Cruz
SANTA CRUZ MISSION STREET HOTEL LP —Santa Cruz, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Guest Service Agent
Hilton —San Jose, CA
- $27.87 - $34.84 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
7d
Guest Services Agent
Hyatt Place Santa Cruz —Santa Cruz, CA
- $17.00 - $17.50 an hour
- Weekends as needed
- Bar
- 18 years or older
- Computer literacy
- Employee discount
Quick Apply
Hotel Front Desk Receptionist
Hilton Santa Cruz Scotts Valley —Santa Cruz, CA
- $18 an hour
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
8d
Guest Service Agent - Signia by Hilton San Jose
Hilton —San Jose, CA
- $28.82 an hour
- Overnight shift
- Hotel
- 1 year
- Entry level
- Paid parental leave
- Employee stock purchase plan
2d
Front Desk Agent (Hotel)
Fairfield Inn & Suites, Santa Cruz —Santa Cruz, CA
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Agent
La Bahia Resort and Spa —Santa Cruz, CA
- Weekends as needed
- Mid-level
- Accounting
- Communication skills
Quick Apply
Reservations Agent
La Bahia Resort and Spa —Santa Cruz, CA
- Weekends as needed
- Computer literacy
- English
- Office
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
Economics Academic Assistant
University of California Santa Cruz —Santa Cruz, CA
- $29.38 - $33.74 an hour
- Weekends as needed
- Hybrid work
- Office
- Microsoft Office
- High school diploma or GED
- Travel reimbursement
3d
Guest Services Supervisor/Front Desk Supervisor, Chaminade Resort & Spa
Chaminade Resort —Santa Cruz, CA
- From $23 an hour
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Front Desk Agent | AC Hotel Downtown San Jose
Columbia Hospitality Inc —San Jose, CA
- $31 an hour
- Weekends as needed
- Hotel
- Front desk
- Communication skills
- Free parking
- Health savings account
Quick Apply
13d

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guest service agent jobs near felton ca

Reservations Agent

La Bahia Hotel and Spa -
Santa Cruz, CA

Quick Apply

Job Details

Full-time
$24.73 an hour
14 days ago

Benefits

Free parking
Paid jury duty
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Food provided
Retirement plan

Qualifications

Computer operation
Teamwork
Resort experience
Upselling
English

Full Job Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Reservation Agent embodies the art of hospitality as the initial touchpoint for our esteemed guests, crafting seamless and personalized booking journeys. This role requires an unwavering commitment to precision in administrative detail, paired with an intuitive ability to deliver bespoke service, ensuring each reservation is meticulously tailored to individual preferences while maximizing revenue opportunities. The Reservation Agent expertly curates stays that reflect our guests’ unique desires, anticipating needs before they arise. Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service, the Reservations Agent will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

Process reservations via phone, email, and digital channels with polished professionalism
Demonstrate perfect phone etiquette and written communication
Master all room categories, suites, and amenities to make perfect recommendations
Handle special requests with discretion and follow-through
Personalize each booking by noting preferences (pillow types, anniversary celebrations, etc.)
Utilize upselling techniques to enhance guest stays
Process deposits and payments with absolute accuracy
Maintain flawless data entry in PMS (Opera, Amadeus, etc.)
Communicate VIP arrivals and special requests
Respond to inquiries within luxury service timeframes (under 2 minutes for calls)
Maintain comprehensive knowledge of hotel facilities and local attractions
Liaise with front office, concierge, and sales teams
Manage group booking coordination
Participate in pre-arrival planning for high-profile guests
Prepare daily reservation reports
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
Performs other duties as assigned by manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

(2/3) years of reservations agent and/or front desk agent experience, with luxury hotel/resort strongly preferred
Excellent communication skills and customer service skills
Advance computer literacy required
Proficiency in property management systems preferred (Microsoft Office, Opera, etc.)
Ability to work independently and as part of a team.
Expertise in secure credit card processing for reservations, deposits, and prepayments
Fluent in English (additional languages highly preferred)
Ability to maintain composed under pressure
Ability to work efficiently in a fast-paced environment while seated for extended periods
Capability to maintain focus and precision during prolonged screen time
Comfortable working in an office environment
Flexible to work in different shifts, including evenings, weekends, and holidays
Professional demeanor required
Occasional light lifting (up to 25 lbs.)
Highly organized with the ability to multitask in a fast-paced environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Reservations team at La Bahia Hotel.

Pay: $24.73 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Food provided
Free parking
Health insurance
Health savings account
Life insurance
Paid jury duty
Paid time off
Parental leave
Retirement plan
Vision insurance

Language:

English (Required)

Ability to Commute:

Santa Cruz, CA 95060 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in felton ca

Reservations Agent

Front Desk Agent

Front Desk Agent - Four Points by Sheraton, Scotts Valley

Front Desk Agent - Courtyard by Marriott, Santa Cruz

Guest Service Representative

Front Desk Agent

Part-Time Guest Service Agent - Flexible Schedule

Front Desk Agent - Fairfield Inn & Suites, Santa Cruz

Front Desk Agent - Fairfield Inn & Suites, Santa Cruz

Guest Service Agent

Guest Services Agent

Hotel Front Desk Receptionist

Guest Service Agent - Signia by Hilton San Jose

Front Desk Agent (Hotel)

Front Desk Agent

Reservations Agent

Front Desk Agent

Economics Academic Assistant

Guest Services Supervisor/Front Desk Supervisor, Chaminade Resort & Spa

Front Desk Agent | AC Hotel Downtown San Jose

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