Nestled in beautiful Milford, Michigan, Kensington Ridge by Del Webb is a premier active adult community where luxury living meets endless opportunities for connection, recreation, and relaxation. At the heart of the community is The Lake House, a stunning 16,800-square-foot clubhouse overlooking a picturesque 43-acre no-wake lake. Residents enjoy exceptional amenities, including a heated indoor pool, state-of-the-art fitness center, pickleball courts, and a full calendar of social activities.
As part of the on-site management team, you'll play a key role in creating an outstanding resident experience by supporting the Community Manager, delivering exceptional customer service to homeowners and HOA Board members, and helping ensure the community operates smoothly each day.
Position Responsibilities:
- Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
- Develops a working relationship with community board members and homeowners.
- Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
- Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
- Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
- Assists with community inspections of common areas according to AAM’s management contract.
- Work with vendors to provide direction and collect bids per the manager.
- Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
- Maintains accurate and current association records.
- Performs other duties as directed by management staff.
Knowledge, Skills and Abilities:
- Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a fast-paced, demanding environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with homeowners and staff at all levels.
- Advanced communication skills both verbal and written.
- Superior customer service skills and phone etiquette.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Walking/driving through community to assist in the inspection of common areas.
- Helping to set up/break down for events and/or meetings as needed.
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Required
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3 year(s): Full time, paid, professional experience working in an administrative role supporting management within a fast-faced, high-volume office/customer service environment. Valid Driver’s License.
Required
Preferred
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Loyal: Shows firm and constant support to a cause
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Team Player: Works well as a member of a group
Preferred
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Goal Completion: Inspired to perform well by the completion of tasks
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
