Top 66 Customer service manager Jobs in Fenton, Mo

Lead Retail Customer Service Associate
FedEx Office —Ellisville, MO
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
12d
Client Contact Supervisor
Lexicon Services —St. Louis, MO
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Mentoring
- Health savings account
- Disability insurance
Quick Apply
13d
Service Supervisor
Cintas —University City, MO
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Success Manager
DriveCentric, Inc. —St. Louis, MO
- $50,000 - $60,000 a year
- 8 hour shift
- Customer service
- No experience needed
- Office
- Health savings account
- Paid holidays
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Donna Young - State Farm Agent —Arnold, MO
- $40,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- 401(k) matching
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Ian Minnigerode - State Farm Agent —St. Louis, MO
- $55,000 - $68,500 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Director
Crossroads Courier —St. Louis, MO
- $125,000 - $135,000 a year
- Monday to Friday
- Up to 50% travel
- 5 years
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
Customer Service Manager
Copeland —St. Louis, MO
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
Customer Service Supervisor
Andy's Seasoning Inc —St. Louis, MO
- $55,000 - $75,000 a year
- 7 years
- Inventory management
- Mid-level
Quick Apply
Client Service Leader
Gallagher Benefit Services —St. Louis, MO
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
8d
Full-Time Customer Service Supervisor
KOHLS —Fenton, MO
- From $20.75 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
Associate Director, Client & Delivery Excellence
EVERSANA —Chesterfield, MO
- $105,575 - $124,115 a year
- Full-time
- Remote
- Sales
- 5 years
- Pass drug screening
Quick Apply
12d
ISO Customer Service Manager
Heniff Transportation Systems, LLC —St. Louis, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Disability insurance
Customer Operations Manager
Hertz —St. Louis, MO
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Sr. Manager Client Services - Remote
Advantage Solutions —St. Louis, MO
- $77,500 - $100,800 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
11d
Manager Customer Service
Sensient Technologies Corporation —East Saint Louis, IL
- $120,000 - $130,000 a year
- Marketing
- Mid-level
- Office
Front End Customer Service Manager - Part Time
Buchheit Inc —Herculaneum, MO
- Part-time
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Kevin Pierce - State Farm Agent —Saint Charles, MO
- $50,000 - $65,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Customer Support Manager
Codis —Chesterfield, MO
- Full-time
- ERP systems
- Mid-level
- Finance
- Paid holidays
- Health insurance
Quick Apply

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Lead Retail Customer Service Associate

FedEx Office -
Ellisville, MO

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
Sets up complex orders and performs multiple tasks at the same time
Responsible for ensuring quality during and after production process
Ensures communication among shifts
Coordinates pick-up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping related services and activities, to include:
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights
Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.

Apply Now

Refine Your Search

customer service manager jobs in fenton, mo

Lead Retail Customer Service Associate

Client Contact Supervisor

Service Supervisor

Customer Success Manager

Customer Care Manager - State Farm Agent Team Member

Customer Care Manager - State Farm Agent Team Member

Customer Experience Director

EOC Team Lead

Customer Service Manager

Customer Service Supervisor

Client Service Leader

Full-Time Customer Service Supervisor

Associate Director, Client & Delivery Excellence

ISO Customer Service Manager

Customer Operations Manager

Sr. Manager Client Services - Remote

Manager Customer Service

Front End Customer Service Manager - Part Time

Customer Service Manager - State Farm Agent Team Member

Customer Support Manager

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