The Oncology Scheduling Specialist welcomes patients to our organization in a courteous, friendly, and helpful manner. They will exhibit proficient and professional communication skills with patients, families, co-workers, and physicians. Exhibits comprehensive knowledge of resources within the clinic and community to provide optimum care to patients and their families. Responsible for provider scheduling, infusion appointments, inpatient and outpatient appointments (including but not limited to chemotherapy treatments, other infusions), internal & external referrals, assisting with prior authorization, precertification, and referral processes to ensure maximum benefit coverage. Provides basic patient education on scheduled procedures. Will also assist with Medical Oncology and Radiation Oncology scheduling, and other duties as assigned.
Responsibilities include but are not limited to:
- Provides courteous, professional service to patients in person and by phone, ensuring patient needs are addressed throughout their visit.
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Schedules, reschedules, and coordinates appointments and procedures for multiple providers and Cancer Center service lines.
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Collects and verifies patient, insurance, and treatment information to support accurate scheduling and care coordination.
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Maintains provider and infusion schedules, communicating updates and changes as directed by providers, coordinators, or management.
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Ensures operational efficiency and compliance by maintaining scheduling equipment and adhering to HIPAA privacy and security regulations.
This position is intended to provide flexible, cross-trained administrative support across key scheduling functions within the Cancer Center, helping ensuring continuity of patient access and smooth daily operations.
Hours/Shifts
Casual (less than 32 hours biweekly) with day shifts Monday-Friday
Compensation
Hourly Wage Range: $20.14-$31.18/hour. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.
Open Date: 07/23/2026
Preferred Application Deadline: 07/30/2026
Benefit Offerings
Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For eligible new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.
EEOC
Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities.
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Education/Special Skills: High school diploma or equivalent required. Graduation from MA, or experience in Medical Terminology preferred, but not required. Basic math, keyboard/typing skills, proficient, and professional communication skills, both verbal and written required.
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Excellent patient experience skills.
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Basic word processing and spreadsheet management skills preferred.
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Successful completion of the pre-employment health screening process required.
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Must be able to attend the work site per schedule.
