The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.
JOB TITLE: Ophthalmic Technician / Medical Office Administrator
REPORTS TO: Store General Manager
FLSA STATUS: Hourly; Non-Exempt
POSITION PURPOSE:
The major responsibility of the Ophthalmic Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.
As a part-time Team Member (weekends), a lot of the duties normally associated with the position are relaxed. We aim to have fun and give our patients the best experience possible. And there is room to grow into a full-time position when you find out how much you love working here!
OPHTHALMIC TECHNICIAN
The Ophthalmic Technician plays a key role in the optometric practice. Their duties include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports and medical testing.
An Ophthalmic Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Clinical Duties
- Taking patient medical histories
- Preparing patients for examinations
- Administering tests that include measuring eye pressure, visual acuity, operating equipment during the exam
- Assisting doctors during the entire examinations
- Assist with ordering glasses and contact lens supply
Administrative Job Duties
- Greeting and directing patients
- Answering telephones
- Updating and maintaining Electronic Medical Records
- Obtaining insurance verification and authorization
- Adjust scheduling for priority patients
- Scheduling appointments
- Having fun while working hard
- Patient and insurance billing
- Optometric medical billing and coding
- Vision insurance billing and coding
- Accounts receivable and accounts payable
- Bookkeeping
- Selling glasses and contact lens supplies
- Some Clinical Skills can be learned on the job. Experience with clinical skills is required to apply.
TRAVEL REQUIREMENTS:
- Helpful to be able to support our 3 other Jacksonville offices on occassion.
QUALIFICATIONS: Experience, Competencies and Education
- Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
- Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
- Experience with personal computers preferred.
- Valid State Driver’s License and State Minimum Insurance coverage.
- High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting. Certifications my be required.
