JOB SUMMARY:
The Client Care Coordinator assists the Home Health Services Manager with all activities of the Home Health department. This Coordinator is a high-energy team player with a positive attitude, excellent computer skills and strong interpersonal skills to interact with all types of people including seniors, persons with physical and or cognitive deficits, caregivers, volunteers, community partners, vendors and the public.
DUTIES AND RESPONSIBILITIES:
- Performs administrative duties including but not limited to coordinating logistics and scheduling of Home Health Eastside and Westside staff by utilizing field visits, phone calls, staffing call outs, member cancellations and new service requests, keeping records, maintaining cell phone assignments, coordinating timesheets and mileage, creating reports using various software and excel spreadsheets, working with Outlook Calendar, email distribution lists, mailing lists and similar. The Coordinator must be able to use Outlook, Excel, Word and other Microsoft Office applications. Available to be on call for call outs after hours and over the weekend.
- Assists with implementing Care Plans for Members as approved by Provider agency. Documents any changes to Member’s health or living situation that may affect level of service provided and notifies Case Manager of changes. Informs staff of all necessary changes in Member care plans, service activities or other situations that alter services provided. This may include but is not limited to: Member out of town, admitted to hospital or nursing home, any personal situation that places Member services on hold or alters services.
- Ensures that Member is contacted and determines convenient day and time for services to be delivered. Communicates with Home Health Aides (HHAs) and ensures all hours requested are honored if available. Prepares schedules, maintains attendance records and reconciles time sheets using the scheduling system. Assists HHS Manager with review of schedules and makes appropriate revisions. Communicates discrepancies with HHAs and ensures all corrections are made.
· Ensures that all documentation and billable activities in the home are properly applied to the schedules each week and turned in by 8:00am every Monday for payroll and billing processing. Ensures all arrangements and scheduling are kept in compliance as scheduled with Member. If changes in scheduling occur, Coordinator must ensure all corrections to time sheets are made, written explanations given for change and logged into the scheduling software accordingly.
· Ensures all Client Activity information is current and up to date with Case Management documentation of the Member.
· Investigates and reports details to HHS of all complaints from Members or Home Health Aides in an effort to resolve each situation within the guidelines and policies of NCCOA.
· Assists the HHS Manager in creating and implementing bi-monthly meeting content with Home Health Aides for training, testing, open-floor discussion and keeping abreast of policies.
· Provides services to all types of people with the utmost courtesy, kindness, respect, caring and compassion at all times. Takes time to listen, be supportive and make each person feel valued.
· Complies with all NCCOA policies and procedures in all areas including but not limited to cleanliness and hygiene, behavior and conduct, attendance and illness, training and housekeeping.
· Complies with all regulations in current Employee Handbook.
· Maintains a current knowledge of the NCCOA Emergency Management Plan, their role in it, procedures and participates in all Fire Drills in compliance with all regulations. Maintains current knowledge of Silver Alert procedures. Maintains current annual CPR training, annual TB testing, and necessary training as directed by the HHS Manager and forwards original certificates to Human Resources and copies to the HHS Mgr.
- Provide personalized information and referrals to community resources, such as respite care, support groups, home health care, transportation, and financial assistance.
- Educate caregivers on available services, eligibility requirements, and application processes.
- Conduct needs assessments for caregivers and older adults to identify challenges and service gaps.
- Establish and maintain strong relationships with clinicians, hospital personnel, treatment providers, discharge planners, care navigators and other referral partners.
- Track client and member interactions and maintain accurate, confidential case records.
- Assist with the organization and facilitation of caregiver workshops, support groups, and informational sessions.
- Advocate for the needs of caregivers and older adults within the organization and the broader community.
- Identify and pursue new outreach opportunities to grow the referral network.
· Performs other duties as directed by the HHS Mgr. and Executive staff.
KNOWLEDGE, SKILLS AND ABILITIES:
Must have a working knowledge of the community care system. Must be knowledgeable about the array of community-based services and resources available to address the needs of seniors, caregivers and care receivers. Must have knowledge of obstacles facing the aging and vulnerable population including Alzheimer’s disease and other dementias.
Experience in logistics and scheduling.
Must be able to multitask in a fast paced stressful environment.
Excellent verbal communication skills.
Excellent writing skills.
Microsoft office skills (word, excel, power point, etc.).
Professionalism
SUPERVISION:
Performs duties under the supervision of the HHS Manager. This position does not have any direct supervisory duties.
WORK EXPERIENCE/REQUIREMENTS
Two (2) years home health experience preferred.
Experience working with the elderly or other vulnerable population in a customer focused environment.
Must be able to pass the Level 2 background check required by the Department of Elder Affairs (DOEA).
Must adhere to Drug Free Workplace standards.
Must have use of personal vehicle for outreach and home visiting purposes.
Must have a valid driver’s license.
EDUCATION:
BA or BS in Social Work or Geriatrics preferred with two years of home health experience. Home health related work experience and certified CNA license will be considered in lieu of degree.
PHYSICAL WORK REQUIREMENTS:
Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach on a daily basis. Able to perform general office administrative activities: copying, filing, delivering and using the telephone. Able to lift 30 pounds.
NOTE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be exhaustive list of all the duties, responsibilities or qualifications of this position.
Pay: $19.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
