Top 97 Customer care coordinator Jobs in Ferndale, Mi

Customer Experience Operations Supervisor
1-800 Hansons LLC —Troy, MI
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
7h
Dental Treatment Coordinator
Provident Dentistry —Novi, MI
- $22 - $26 an hour
- Full-time
- Dental office
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Melanoma Cancer Navigator
Michigan Healthcare Professionals, P.C. —Royal Oak, MI
- $23 - $27 an hour
- Full-time
- Nursing
- Vital signs
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
11h
Front Office Dental Receptionist
Robert Dipilla, DDS —Birmingham, MI
- From $23 an hour
- Full-time
- Dental office
- Customer service
- Medical office experience
- Health insurance
- Paid time off
Quick Apply
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
Customer Care Coordinator
Michigan Humane —Detroit, MI
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
1d
Front Office Coordinator - Ferndale, MI
Athletico Physical Therapy —Ferndale, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Intake Coordinator
University Home Care Inc —Livonia, MI
- $22 - $30 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Home Health
- Paid holidays
- Health insurance
Quick Apply
8d
Customer Care Coordinator
Hagopian Cleaning Services, Inc —Oak Park, MI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
- Disability insurance
- Health insurance
Quick Apply
Unit Secretary
Corewell Health —Royal Oak, MI
- Full-time
- Hospital
- High school diploma or GED
- 1 year
Welcome Coordinator
Oak Street Health —Roseville, MI
- $17.00 - $28.46 an hour
- Full-time
- Clinic
- US work authorization
- Older adults
- Health insurance
- Dental insurance
Patient Care Coordinator
Otto Bock Patient Care, LLC —Detroit, MI
- Full-time
- HIPAA
- Microsoft Office
- Administrative experience
- Health savings account
- Paid holidays
4d
Patient Care Coordinator
Otto Bock HealthCare Deutschland GmbH —Detroit, MI
- Full-time
- HIPAA
- Microsoft Office
- Administrative experience
- Health savings account
- Paid holidays
4d
Patient Care Coordinator
Suburban Eye Care —Livonia, MI
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
Business Office Assistant
Corewell Health —Royal Oak, MI
- Full-time
- Acute care
- Hospital
- Computer literacy
Patient Coordinator
Traveling Physician Services —Southfield, MI
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Patient Access Coordinator I - Oncology - 40 Hours - Days
Henry Ford Health —Clinton Township, MI
- Full-time
- Customer service
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Hearing Ambassador (Patient Care Coordinator)
NationsBenefits, LLC —Novi, MI
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Quick Apply
Client Care Coordinator- Scheduling Private Duty
Relevar Home Care —Utica, MI
- $45,000 - $48,000 a year
- Full-time
- Management
- Computer literacy
- Caregiving
- Health insurance
- Dental insurance
Quick Apply
1d

I want to receive the latest job alert for customer care coordinator in ferndale, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near ferndale, mi

Customer Experience Operations Supervisor

1-800 Hansons LLC -
Troy, MI

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
7 hours ago

Benefits

Paid holidays
Health insurance
Paid time off
Employee assistance program
401(k) matching

Qualifications

Customer communication
Task prioritization

Full Job Description

Location: Troy, MI | Full-Time
Earn up to $60,000 base salary

Lead the Team Behind a 5-Star Customer Experience

At HANSONS, delivering a 5-star customer experience doesn’t stop when the sale is complete. Our Project Coordinators stay connected with customers throughout their installation journey—communicating proactively, scheduling installations, solving problems quickly, and keeping projects moving toward successful completion.

As our Customer Experience Operations Supervisor, you’ll lead and develop Project Coordinators supporting customers across our corporate and branch locations. You’ll be responsible for team performance, customer experience, scheduling execution, problem-solving, and ensuring projects continue moving forward with urgency.

This is an office-based operations leadership role—not a field installation or construction supervisor position.

What We Offer

We want our team members to build a career here—not just have a job. Here’s what you can expect:

Earn up to $60,000 base salary
Weekly pay via direct deposit
Health benefits available after 30 days
401(k) with company match available after 90 days
Holiday pay after 30 days
PTO after 90 days, with unlimited rollover of unused accrued hours
Employee Assistance Program (EAP) available immediately
Team member discounts, plus discounts for friends and family
Opportunities to join company committees that help make HANSONS a fun place to work while strengthening the communities we serve
Tools, coaching, and opportunities to continue developing and growing your career within the company

What You’ll Do

Lead, coach, and develop a team of Project Coordinators across corporate and branch locations.
Create a culture focused on delivering exceptional, 5-star customer experiences.
Ensure customers receive proactive and consistent communication throughout the installation process.
Manage daily workloads, task queues, and priorities to keep customer projects moving.
Drive timely installation scheduling and maximize available installation capacity across locations.
Monitor open installation slots and help the team pull projects forward whenever opportunities exist.
Serve as the first point of escalation for complex customer, scheduling, and project issues.
Identify problems quickly, remove roadblocks, and drive issues through resolution.
Monitor team performance through scorecards, reporting, and key performance indicators.
Use Power BI and operational reporting to identify trends, delays, and opportunities for improvement.
Drive performance toward installation revenue goals by improving scheduling, task execution, and project movement.
Monitor partial installations and help resolve issues that could delay completion or revenue.
Oversee collections performance and help resolve aging balances or process issues.
Lead daily and month-end operational closeout activities.
Partner with General Managers, installation teams, and other departments to resolve issues and improve the customer experience.
Identify coaching opportunities, process gaps, recurring issues, and training needs.
Hold team members accountable while providing the support and coaching they need to succeed.

What We’re Looking For

We’re looking for a hands-on leader who enjoys coaching people, solving problems, creating great customer experiences, and keeping a high-volume operation moving.

You may be a great fit if you have:

1+ year of supervisory, team lead, or people leadership experience
3+ years of experience in customer operations, project coordination, scheduling, customer service, contact center operations, or a similar fast-paced environment
Experience leading teams responsible for customer communication, scheduling, workflow management, or service delivery
A strong customer-first mindset and passion for creating exceptional experiences
The ability to coach performance and hold team members accountable to clear expectations
Strong organizational skills and the ability to manage multiple priorities and deadlines
Excellent communication and problem-solving skills
A strong sense of urgency—you see a problem and work to get it resolved
Experience using performance metrics, scorecards, or reporting to manage team results
Comfort working in a fast-paced environment where priorities can change quickly

Even better if you have:

Experience leading a centralized customer service, scheduling, operations, or project coordination team
Experience supporting employees or operations across multiple locations
Experience with Power BI dashboards or similar reporting tools
Experience managing performance against defined KPIs
Knowledge of capacity planning, scheduling optimization, or high-volume service operations

The Leadership Style We Value

Our best leaders don’t simply monitor numbers. They stay close to the work, coach their teams, communicate clearly, solve problems, and step in when something needs to get done.

Our core values guide how we work:

Get It Done – Fast, Right & Now
Strive for Five – Go Above & Beyond
Solve Problems – Own It to Resolve It Today
Care – Treat Everyone with Priority, Respect & Integrity
Communicate – Call / Answer / Reach the Customer

Schedule

This is a full-time position, typically Monday through Friday, 8:00 AM–5:00 PM. Due to the nature of the role, occasional evening or weekend hours may be needed to meet business deadlines.

Some travel may be required.

Ready to Lead a Team That Makes a Difference for Our Customers?

If you’re a customer-focused leader who loves developing people, solving problems, and keeping a fast-moving operation on track, we’d like to hear from you.

Apply today and help us deliver a 5-star experience from scheduling through installation.

#HansonsHP

Quick Apply

Refine Your Search

customer care coordinator jobs in ferndale, mi

Customer Experience Operations Supervisor

Dental Treatment Coordinator

Melanoma Cancer Navigator

Front Office Dental Receptionist

Customer Care Coordinator (C3)

Customer Care Coordinator

Front Office Coordinator - Ferndale, MI

Intake Coordinator

Customer Care Coordinator

Unit Secretary

Welcome Coordinator

Patient Care Coordinator

Patient Care Coordinator

Patient Care Coordinator

Patient Care Coordinator

Business Office Assistant

Patient Coordinator

Patient Access Coordinator I - Oncology - 40 Hours - Days

Hearing Ambassador (Patient Care Coordinator)

Client Care Coordinator- Scheduling Private Duty

I want to receive the latest job alert for customer care coordinator in ferndale, mi

Explore jobs in more locations

Lead the Team Behind a 5-Star Customer Experience

What We Offer

What You’ll Do

What We’re Looking For

The Leadership Style We Value

Schedule

Ready to Lead a Team That Makes a Difference for Our Customers?

Job Seeker Tools

Employer Tools

Browse

Stay Connected